Install ServiceNow Add-in for Microsoft Outlook

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure user roles and download the office add-in manifest file to use the ServiceNow® add-in for Microsoft Outlook.

    Before you begin

    Role required: admin

    Note:

    Verify that you have a ServiceNow® add-in for Microsoft Outlook (com.sn_outlook_addin).

    Procedure

    1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In-Manifests from your ServiceNow instance.
    2. Select ServiceNow for Feedback.
    3. Select Download Manifest.
    4. Open your email account in Microsoft Outlook.
    5. From the more items menu, select Get Add-ins > My add-ins > Add a custom add-in > Add from File.
    6. Select the manifest.xml file that you’ve downloaded from your ServiceNow® instance and select Open.
    7. Select Install.
      The ServiceNow for Feedback tile is added in the custom add-ins section.
    8. From the more items menu, select ServiceNow for Feedback, and log in with your credentials.
      You can connect to your Microsoft Outlook account with your ServiceNow® instance.