SPM Benchmarks KPIs

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of SPM Benchmarks KPIs

    The Strategic Portfolio Management (SPM) KPIs are designed to provide performance analytics by tracking usage data. These KPIs are categorized into three main areas: Strategic, Alignment, and Execution, and are readily available in the SPM Benchmarks application.

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    Key Features

    • Strategic KPIs: Measure financial allocation and focus on business growth versus operational maintenance.
    • Alignment KPIs: Assess how well projects and demands align with organizational goals and strategies.
    • Execution KPIs: Evaluate the efficiency of demand conversion and team performance in delivering work.

    Key Outcomes

    By utilizing these KPIs, ServiceNow customers can effectively gauge their investment in innovation versus traditional operations, ensure alignment of projects with strategic objectives, and monitor the effectiveness of their execution methodologies. This leads to informed decision-making and enhanced portfolio management.

    The Strategic Portfolio Management KPIs are performance analytic indicators that collect the usage count data. Strategic, Alignment, and Execution KPIs are available by default in the SPM Benchmarks application.

    Table 1. Strategic KPIs
    KPI Formula
    % of spend on grow and innovate the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to innovate & grow in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of spend on run the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to run in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of work focused on grow & innovate the business (Count of all Projects, Demands & Epics that belong to grow & innovate / Count of all Projects, Demands & Epics ) * 100
    % of work focused on run the business (Count of all Projects, Demands & Epics that belong to run / Count of all Projects, Demands & Epics ) * 100
    Planned % spend on grow & innovate the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to innovate & grow in next 12 months / Sum of Planned cost on all Projects & Demands in next 12 months ) * 100
    Planned % spend on run the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to run in the next 12 months / Sum of Planned cost on all Projects & Demands in the next 12 months ) * 100
    Table 2. Alignment KPIs
    KPI Formula
    % of project, demands, and epics aligned to one or more goals (Count of Projects, Demands & Epics that are aligned to one or more goals / Count of all Projects, Demands & Epics) * 100
    % of project, demands, and epics aligned to one or more strategies (Count of Projects, Demands & Epics that are aligned to one or more strategies / Count of all Projects, Demands & Epics) * 100
    % of work delivered using traditional projects (Total count of open Project planning items that are having execution type as Waterfall / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using agile (Total count of open Epic planning items / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using hybrid projects (Total count of open Project planning items that are having execution type as Hybrid or Agile / Total count of open Project planning items and Epic planning items) * 100
    Table 3. Execution KPIs
    KPI Formula
    % of demands converted to projects or epics (Count of Demands that are converted to Projects or Epics in last 12 months / Count of Demands that are created in last 12 months) * 100
    % of story points completed vs planned with the sprint, in last 12 month (Total story points completed in the sprint that falls in last 12 months / Total story points planned in the sprint that falls in last 12 months) * 100
    Average number of scrum teams per ART Total number of teams in ARTs / Total number of ARTs
    Average scrum team size Total number of members in scrum teams / Total number of scrum teams