Assess the status of an epic using Now Assist for Strategic Portfolio Management (SPM)

  • Release version: Australia
  • Updated April 29, 2026
  • 1 minute to read

    • Use the Epic status assessment skill to evaluate epic health across six risk dimensions in Enterprise Agile Planning (EAP). Now Assist returns a red, yellow, or green health status with plain-English reasoning, giving portfolio managers a consolidated view of epic risks.

    Before you begin

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Role required: sn_apw_advanced.eap_user

    Procedure

    1. Navigate to Workspaces > Strategic Planning Workspace > Enterprise Agile Planning.
    2. From the Agile structure section of the navigation panel, choose your EAP team that has an epic as its work item type.
    3. From the Backlog, Hierarchy, or Planning board tabs, open your epic in its full details page.
    4. From the Details tab, select Epic status.

      Now Assist evaluates the epic and displays a status assessment card at the top of the page. The card shows a red, yellow, or green health status with reasoning based on the following dimensions:

      • Story health: stories with zero story points or no sprint assigned.
      • Blocked stories: stories that are actively blocked.
      • Dependencies: stories waiting on incomplete prerequisite work.
      • Progress: percent complete compared to expected progress.
      • Timeline: overdue dates, upcoming end dates, or missing date fields.
      • Ownership: no epic owner assigned or stories with no assignee.