Generate acceptance criteria for stories in Agile Development 2.0

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Agile Development 2.0. Review and refine suggested options to ensure they meet your requirements.

    Before you begin

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Ensure that Now Assist for SPM is installed in your instance and that the following two skills are active:
    • Acceptance criteria generation
    • Refine records

    For more information, see Configure Now Assist Admin features.

    Role required: scrum_story_editor

    About this task

    For an Agile 2.0 story, you can generate acceptance criteria by selecting Generate acceptance criteria from the story header or using the Now Assist context menu in the Acceptance criteria field.

    Procedure

    1. Navigate to All > Agile Development > Stories.
    2. Open your story record.
    3. Generate acceptance criteria for the story using one of the following options:
      • From the story form header: Select Generate acceptance criteria.
      • From the Acceptance criteria field:
        1. Place your mouse cursor in the field.
        2. Select Refine with Now Assist menu ().
        3. Select Generate acceptance criteria.
      Options to generate acceptance criteria for an EAP story.
    4. Review the generated acceptance criteria.
    5. You can choose to further refine the generated content using the Now Assist context menu () or generate a new criteria.
    6. Save the Story form.