Administer the ServiceNow AI Platform

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.

    Get started

    Choose one of these tiles to get started.

    Start here to learn about the ServiceNow AI Platform

    Learn about the ServiceNow AI Platform and these important applications:
    Admin Center

    A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.

    ServiceNow Store
    Listings of ready-to-use applications, integrations, and products to help you accelerate your digital transformation.
    Application Manager
    One location to install, update, and manage licensed applications and plugins for your instance.
    Setup Hub
    A guided experience to install, configure, and deploy certain ServiceNow products.
    Subscription Management
    A centralized management experience to help you understand your subscriptions and entitlements.

    Subscription Management overview.

    Configure ServiceNow AI Platform core features

    Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications.
    User administration
    Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
    ServiceNow AI Platform tables and data
    Learn how to work with ServiceNow AI Platform records in the classic environment.
    Instance Clone
    Copy data and metadata from one ServiceNow instance (source instance) to another ServiceNow instance (target instance).
    Search administration
    Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
    Time configuration and currency configuration
    Configure date and time fields, time zones for your users, and calendars.
    Translation and localization
    Provide service around the globe with language translation and localization for specified regions.
    Integrations
    Learn about integrating third-party applications into the ServiceNow AI Platform.
    Notifications
    Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
    Service Level Management
    Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.

    Maintain and monitor the ServiceNow AI Platform

    Instance Scan
    Identify ServiceNow AI Platform health issues and incorrectly configured settings.
    System Events and Scheduled Jobs dashboard
    Monitor system events and determine which the system should process them.
    Platform performance
    Ensure system optimization through performance monitoring and diagnostics.

    Plan and manage your ServiceNow AI Platform upgrade

    Upgrade Center and Upgrade Console
    Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center or the latest experience, Upgrade Console.