---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Review user permissions for an external content connector

# Review user permissions for an external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
View user and group access permissions retrieved by an external content connector, and see how the connector maps those permissions to your ServiceNow AI Platform® instance's users.

## Before you begin

Role required: ais_admin, plus ais_high_security_admin to view full user permission details{#review-usr-maps-ext-cont-connector__ais-hs-admin-role-id-ph}

## About this task

The User
permissions list for an external content connector shows user and group access permissions retrieved from the connector's source system, along with details of how those permissions are
mapped to your ServiceNow AI Platform instance's users. Review this information when you want to verify user and group permission mappings for your external content connector.  
To view the user permissions list, you must elevate to the ais_high_security_admin role. If you don't elevate or don't have this role, you can see the number of user permissions created for the external content connector, but can't see details of those user permissions.  
Note:  
The following external content connectors don't retrieve user or group access permissions. You can't run user permission crawls for these connectors.

* Adobe Experience Manager as a Cloud Service external content connector
* Amazon S3 external content connector
* Cornerstone external content connector
* ServiceNow® product documentation external content connector
* Slack external content connector
* Trello external content connector
* Webcrawler external content connector

{#review-usr-maps-ext-cont-connector__ul_whl_vpw_s2c}

The Atlassian
Confluence Cloud external content connector only retrieves permissions for Confluence Cloud users who have made their email addresses visible to all users. To allow user
permission, each Confluence Cloud user must set their own email visibility to Anyone as explained in the <https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/>
Atlassian support resource.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. In the Connectors pane, select the record for the external content connector whose user permissions you want to review.
3. In the connector editor, select the User permissions tab.  
   The User permissions page shows the total count of user permissions created by the external content connector.
4. **Optional:** Elevate to the ais_high_security_admin role:
   1. Perform the appropriate action for your version of the UI:  
      {#review-usr-maps-ext-cont-connector__table_els_wyl_vpb__entry__2}

      | UI version | Action |
      |-|-|
      | Next Experience UI | In the banner frame, select the icon for your account to open the user menu, then select Elevate role. |
      | Core UI | In the banner frame, select your name to open the user menu, then select Elevate Roles. |
      [ ]

      {#review-usr-maps-ext-cont-connector__table_els_wyl_vpb}  
      A dialog box appears, displaying a checklist of your available privileged roles.
   2. In the dialog box, select the ais_high_security_admin option, then select Update (in Next Experience UI) or OK.  
      The page reloads and an elevated role indicator appears next to your user name in the user menu. In Next Experience UI, this indicator displays the names of the active privileged roles. In Core UI, the indicator displays the elevated role icon ![]().  
      Note:  
      When the page reloads, any unsaved edits are lost.
   {#review-usr-maps-ext-cont-connector__substeps_ddc_3xl_vpb}
5. **Optional:** Review the entries in the User permissions list.  
   Each entry shows a single ServiceNow AI Platform user along with the external user mapped to them and any external group memberships associated with that external user. You can sort and filter the list to locate entries of interest.

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