---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore Upgrade History in Upgrade Console

# Explore Upgrade History in Upgrade Console {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Upgrade History module maintains a comprehensive record of all upgrades performed on an instance. This module allows you to access detailed reports for both historical and recent upgrade versions.  
To view an upgrade history record, navigate to Upgrade Console in one of the ways.{#um-upgrade-history-explore__table_oqw_5jr_hdc__entry__2}

| Option | Steps |
|-|-|
| Using left navigation | 1. Navigate to AllAdmin CenterUpgrade ConsoleUpgrade History. 2. Select an upgrade from the list. On selecting an upgrade from the list, the System Upgrades form appears. {#um-upgrade-history-explore__ol_nql_mgn_sdb} |
| Using Admin tab option | 1. Navigate to AdminUpgrade ConsoleUpgrade History. 2. Select an upgrade from the list. On selecting an upgrade from the list, the System Upgrades form appears. {#um-upgrade-history-explore__ol_kxt_wgn_sdb} |
[ ]

{#um-upgrade-history-explore__table_oqw_5jr_hdc}{#um-upgrade-history-explore__table_lc5_sql_hdc__entry__2}

| Field | Description |
|-|-|
| From | Name of the previous .war file (version). |
| To | Name of the applied .war file (version). |
| Upgrade started | Time stamp when the upgrade process began. |
| Upgrade finished | Time stamp when the upgrade process was completed. |
[Table 1. System Upgrades form details]

{#um-upgrade-history-explore__table_lc5_sql_hdc} {#um-upgrade-history-explore__table_mc5_sql_hdc__entry__2}

| Field | Description |
|-|-|
| Changes skipped | Total number of records that are different from the previous upgrade and the upgrade component was not applied, mostly due to customization. |
| Changes applied | Total number of changes that are applied as a part of this upgrade Changes applied is sum of updated and different records, added to the number of deleted records (where the value of changed is true) added to the number of inserted records (where the value of changed is true). |
| Changes processed | Total number of records that were processed as a part of this upgrade. Changes processed is the sum of Changes skipped and Changes applied. |
| Copies to review | Total number of copied records to review whose base records have been upgraded. |
[Table 2. Upgrade History Details form section]

{#um-upgrade-history-explore__table_mc5_sql_hdc}

See [Upgrade History tool in Upgrade Console](https://servicenow-prod.fluidtopics.net/OMwmHve4KGoBz6DNAl6f6Q "Utilize the Upgrade History module to maintain a comprehensive record of all upgrades performed on an instance. Access detailed reports for both historical and recent upgrade versions to facilitate analysis and troubleshooting.") for more information.

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