--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Explore Localization Framework # Explore Localization Framework {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Learn more about the Localization Framework app that enables a systematic localization process, so you can provide a seamless user experience in multiple languages. ## Localization Framework overview {#exploring-localization-framework__section_lvc_dql_3yb} The Localization Framework streamlines the process of adapting and translating ServiceNow instances to meet the needs of different regions and languages. With this application, users can create and manage translation projects, assign tasks to translators, and track progress. The Localization Framework also supports the creation of language packs, which contain translated content for specific languages. Organizations can ensure that their ServiceNow instances are accessible and user-friendly for users around the world by reducing the time and effort needed for localization. Figure 1. The localization process ## Localization Framework benefits {#exploring-localization-framework__section_pvc_dql_3yb} {#exploring-localization-framework__table_qvc_dql_3yb__entry__3} | Benefit | Feature | Users | |-|-|-| | Define and use custom language artifacts, in addition to installing artifact-specific product plugins. | [Artifact configurations](https://servicenow-prod.fluidtopics.net/9hJIA0KBZS216ctSXaGBnA "You can configure the required artifacts and use the Localization Framework to fulfill the translation requests.") | Administrators | | Tailor Localization Framework workflows and translation preferences | [Localization Framework settings](https://servicenow-prod.fluidtopics.net/GBRB6QeO5pYG9UcH78roUw "You can define translation and workflow preferences for one or more languages and for one or all the available artifacts with Localization Framework settings.") | Administrators | | Request translations | [Request translations](https://servicenow-prod.fluidtopics.net/vu3zPoUh6hJmPuslg9v_~Q "The Localization Framework provides the means to select one or more activated languages while requesting translations for artifacts from English into different languages.") | Administrators, editors,managers, and requestors | | Manage translation projects | [Create a localization project](https://servicenow-prod.fluidtopics.net/brVFvh5O_bUCEMlMIPv_Xg "Create localization projects to bundle multiple requested items under one localization task.") | Managers | | Bundle translation projects together | [Add localization requested items to a project](https://servicenow-prod.fluidtopics.net/~3qYcebFNy~mw~O5lo4mQw "Add multiple localization requested items (LRITMs) to a localization project so fulfillers can translate the items in bulk.") | Managers | | Perform translation projects | [Fulfill a localization task](https://servicenow-prod.fluidtopics.net/1QoYhntCamksJPxiGJPyjQ "Fulfill a localization task created for each selected language in the translation request.") | Fulfillers | | Approve and publish localizations and translations | [Approve a localization task](https://servicenow-prod.fluidtopics.net/YLrNJfRCg3QtLN9iyJgt~w "Proofread the translated content and approve a localization task.") | Fulfillers | | Use artifacts in localization, with support for Virtual Agent and several other ServiceNow products. | [Supported artifacts in Localization Framework](https://servicenow-prod.fluidtopics.net/q2Tkkdank33zm6hwAe7ppQ "Localization Framework extends its framework capabilities to certain artifacts and translates the content of the artifact items.") | Administrators, managers, and users | [ ] {#exploring-localization-framework__table_qvc_dql_3yb} Note: Localization Framework does not support Domain Separation. * **[Supported artifacts in Localization Framework](https://servicenow-prod.fluidtopics.net/q2Tkkdank33zm6hwAe7ppQ)** Localization Framework extends its framework capabilities to certain artifacts and translates the content of the artifact items. * **[Localization Framework support for Service Catalog items](https://servicenow-prod.fluidtopics.net/5z5vceUPhB9HUInfRd1q6A)** Localization Framework enables translation of Service Catalog items when a catalog item is requested for translation into a language and a localization requested item (LRITM) is created. * **[Virtual Agent Designer integration with Localization Framework](https://servicenow-prod.fluidtopics.net/KNmpydPOH1WSECXmohpIVA)** The integration of Virtual Agent Designer with Localization Framework enables you to translate Virtual Agent topics using the translation modes supported by Localization Framework with or without a localization task. * **[Localization Framework support for Natural Language Understanding models](https://servicenow-prod.fluidtopics.net/li7bQyw13hncj2XKSuB1xA)** Localization Framework integrates with NLU Workbench to translate the Natural Language Understanding models along with their associated intents, utterances, and entities into multiple languages. * **[Localization Framework support for Surveys](https://servicenow-prod.fluidtopics.net/z3RMBClRRI0IpZLkOdSs0w)** Localization Framework enables the translation of surveys items when a translation request for a survey is created and when a localization requested item (LRITM) is created. * **[Localization Framework support for Knowledge Base](https://servicenow-prod.fluidtopics.net/p03GOXZgN0qTjJsvanszUg)** Localization Framework enables the translation of Knowledge Base (KB) articles when a KB article is requested for translation into a language and when a localization requested item (LRITM) is created. * **[Localization Framework support for email notifications](https://servicenow-prod.fluidtopics.net/nfNBwLr1AT3gP~XZKWFNcQ)** Localization Framework enables the translation of emails (notification, template, and layout) when an email artifact is requested for translation into a language and when a localization requested item (LRITM) is created. * **[Localization Framework support for HR Service Delivery](https://servicenow-prod.fluidtopics.net/P_mm18p_BCel1TDOkiYtVg)** Localization Framework extends its framework capabilities to Document Templates and Document Template Block Contents in HR Service Delivery. * **[Localization Framework Roles](https://servicenow-prod.fluidtopics.net/T0tK7jauLR7fBvBgIrzboA#roles-localization-framework)** Localization Framework uses different roles to manage different aspects of the application. The roles from Localization Framework are also used in Localization Workspace. * **[Workflows in the Localization Framework](https://servicenow-prod.fluidtopics.net/q26pI0_U23DQuXH5CL4LMA)** Workflows in the Settings table define the process for a localization task, including steps for approval and methods for translating and publishing.