---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Deactivating ServiceNow Store auto-sync

# Deactivating automatic synchronization with the ServiceNow Store {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By default, the Application Manager in hosted ServiceNow AI Platform instances syncs automatically with available applications and updates from the ServiceNow Store. Automatic synchronization can be deactivated so you can receive updates only when you choose to.

Automatic syncing with the ServiceNow Store can be deactivated by taking the instance offline. If you take the instance offline, you can use the Sync now button in the Application Manager to sync the Available for you page with the ServiceNow Store.

To take the instance offline, contact [Customer Service and Support](https://support.servicenow.com/now) and request that the `sn_appclient.app.install.offline` system property be set to `true`.