---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Encrypted fields

# Encrypted fields in AI Search {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI Search excludes source record fields encrypted with Encryption Support or Edge Encryption.  
When dealing with an encrypted source record field, AI Search has the following limitations:

* Content indexing excludes the encrypted field. This exclusion means that search query terms won't match terms from the encrypted field's content.
* You can't create a facet using the encrypted field.
* If a search query attempts to filter on the encrypted field, such as when applying an access control list (ACL) filter, the search query fails. An Encrypted Field is not supported error message is logged.
{#encrypted-fields-ais__ul_u51_g5m_mnb}

For detailed descriptions of the encryption options available for source records, see [Encryption](https://www.servicenow.com/docs/access?context=encryption&version=australia&pubname=australia-platform-security&ft:locale=en-US).