--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Components installed with ServiceNow Otto for AI Search # Components installed with ServiceNow Otto for AI Search {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components installed with ServiceNow Otto for AI Search The ServiceNow Otto for AI Search application installs essential system components designed to enhance AI-powered search capabilities within your ServiceNow environment. These components include scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates that optimize search result caching and presentation across multiple platforms such as global search, Content Taxonomy, Service Portal, and Virtual Agent. Show full answer Show less ## Scheduled Jobs * **Update Semantic Cache:** This job populates a second-level cache of Knowledge Base article results called the Genius Results cache. It uses frequent queries from the Search Event \[syssearchevent\] table to improve search response times. * **Cache Purge:** It automatically purges unpinned cache entries that haven't been accessed in the last seven days, helping maintain cache efficiency. Search administrators can pin important results to prevent their removal, ensuring critical data remains readily available. ## Entity View Action Mapper (EVAM) Configurations EVAM configurations define how search results, particularly Knowledge Base article Genius Results, are displayed in different contexts: * **AI Search Global:** Settings for the Next Experience global search interface. * **Knowledge Base Articles Genius Result:** Configuration for search applications. * **Taxonomy:** Settings for displaying results within Content Taxonomy. * **Virtual Agent:** Configurations for displaying Genius Results in Virtual Agent conversations. ## Entity View Action Mapper (EVAM) Templates These templates provide detailed mappings of components, static values, fields, and action behaviors for the Genius Results across various interfaces: * **AI Search Global Template:** Used in Next Experience global search. * **Knowledge Base Articles Template:** Applied in Service Portal environments. * **Virtual Agent Template:** Supports the Virtual Agent's display of Genius Results. ## Accessing Installed Components To review all components installed with the ServiceNow Otto for AI Search application, ServiceNow customers can use the standard procedure to find components by application, searching for the application package named **ServiceNow Otto for AI Search**. This enables administrators to fully understand and manage the assets introduced with this AI Search enhancement. The ServiceNow Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates. ## Scheduled jobs installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_hfp_p3g_jzb} {#components-now-assist-ais__table_ifp_p3g_jzb__entry__2} | Scheduled job | Description | |-|-| | Update Semantic Cache | * Populate the second-level Knowledge base articles Genius Results cache with results for the most frequently submitted queries found in the Search Event \[sys_search_event\] search signal table. For more information on this table, see [Search signal tables](https://servicenow-prod.fluidtopics.net/FJHsRIJWjzHwM8hDdAWRAg "Search uses tables to store details from user searches, search refinements, and interactions with search results. These details are called search signals. Data from the search signal tables helps improve the relevancy of search results in your system."). * Purge all unpinned entries in the Knowledge base articles Genius Results second-level cache that haven't been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see [Pin cached answers for Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/livrluJWPEeApIv1yqfa6A#pin-cache-now-assist-q-a-gr "Improve performance for Knowledge base articles Genius Results by pinning frequently used answers in the second-level cache. Pinning an answer exempts it from the cache's purge mechanism."). {#components-now-assist-ais__ul_o5s_hxx_hzb} | [ ] {#components-now-assist-ais__table_ifp_p3g_jzb} ## Entity View Action Mapper (EVAM) configurations installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_qnf_j3f_zwb} {#components-now-assist-ais__table_rnf_j3f_zwb__entry__2} | Configuration | Description | |-|-| | AI Search Global - Knowledge base articles Genius Result | Contains the view configuration settings for the Knowledge base articles Genius Result configuration in AI Search for Next Experience global search. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_tdm_5zv_mxb} | | Knowledge base articles Genius Result | Contains the view configuration settings for the Knowledge base articles Genius Result configuration in a search application. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_snf_j3f_zwb} | | Taxonomy - Knowledge base articles Genius Result | Contains the view configuration settings for the Knowledge base articles Genius Result configuration in Content Taxonomy. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_e51_lfk_fzb} | | Virtual Agent - Knowledge base articles Genius Result | Contains the view configuration settings for the Knowledge base articles Genius Result configuration in Virtual Agent. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_hkg_kyn_2xb} | [ ] {#components-now-assist-ais__table_rnf_j3f_zwb} ## Entity View Action Mapper (EVAM) templates installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_dlk_qhf_zwb} {#components-now-assist-ais__table_by1_shf_zwb__entry__2} | Template | Description | |-|-| | AI Search Global - Knowledge base articles Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Knowledge base articles Genius Result configuration in AI Search for Next Experience global search. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_s5f_wyn_2xb} | | Knowledge base articles Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Knowledge base articles Genius Result configuration in Service Portal. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_cy1_shf_zwb} | | Virtual Agent - Knowledge base articles Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Knowledge base articles Genius Result configuration in Virtual Agent. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_ctx_yyn_2xb} | [ ] {#components-now-assist-ais__table_by1_shf_zwb} ## List of all components installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_w3b_nkl_qtb} To view the complete list of components installed with ServiceNow Otto for AI Search, follow the steps in [Find components installed with an application](https://servicenow-prod.fluidtopics.net/6fmn80M1kcy1ptnIcGReFw "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table."). The application's package name is ServiceNow Otto for AI Search. *[\>]: and then