---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Roles

# Data Management roles {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Data Management includes the following roles.
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://servicenow-prod.fluidtopics.net/ElhgAhTYv8j45~LzI~mvAg "Manage your per-user subscription allocations using Subscription Management.") and contact your account representative.

## Data Management tools admin \[data_mgt_tools_admin\] {#ariaid-title2}

The data_mgmt_tools_admin role is a granular admin role designed to provide more targeted permissions for data management tasks, reducing the need to grant full admin access.

### Contains Roles {#data-management-role-1__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#data-management-role-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#data-management-role-1__section-feature-role-considerations}

Granting data_mgmt_tools_admin alone is not sufficient for most data management operations. To enable full functionality for the data_mgmt_tools_admin role, you must also assign the following roles:

* delegated_developer: Required for access to tables, columns, and application scopes
* events_admin: Required to write trigger data for scheduling jobs
* context_rollback_executor: Required to roll back records that have been updated or deleted

{#data-management-role-1__ul_ujb_xcl_4hc}

These roles are not embedded within data_mgmt_tools_admin by default. You must assign these additional roles to the user explicitly.

After assigning these roles, also add roles that provide CRUD (Create, Read, Update, Delete) access to data tables (for example, itil and itil_admin). For example, adding the itil_admin enables an ITIL administrator to archive or
update records in the associated ITIL tables (incident, problem, change, and so on) depending on configuration. If these roles aren't assigned, some or all data management functionality will be limited or unavailable.