---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate country choices for users

# Activate country choices for users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Select from additional countries in the Next Experience language and region preferences or a user record.

## Before you begin

Role required: admin

## About this task

By default, you can select from only a limited list of countries in the Next Experience language and region preferences or in a User record. To allow users to select from additional countries, administrators can activate choices for the Country code \[country\] field on the User \[sys_user\]
table. For more information about the Country user preference, see [Configure Next Experience language and region preferences](https://www.servicenow.com/docs/access?context=next-experience-language-preferences&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_choice.list</kbd>.
2. From the Choices list, use the condition builder to enter the following condition statement: \[Table\] \[is\] \[sys_user\] AND \[Element\] \[is\] \[country\] AND \[Inactive\] \[is\] \[true\].
3. Select Run.
4. Select the Choice record for the country that you want to activate.
5. From the Choice record, clear the Inactive option.
6. Select Update.
**Related reference**   

* [Choice table](https://servicenow-prod.fluidtopics.net/WjgRtM5kyimxYPhPgA0nng "The Choice [sys_choice] table contains translated text for options that appear in lists.")
* [User administration](https://servicenow-prod.fluidtopics.net/Sje9~ckbCq42Nuz4vssM~g "Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.")

## Create country choices {#ariaid-title2}

Create additional country choices to select from in the Next Experience language and region preferences or a user record.

### Before you begin

Role required: admin

### About this task

By default, you can select from only a limited list of countries in the Next Experience language and region preferences or in a User record. Beginning with the Australia release, administrators can activate additional choices for the Country code \[country\] field on the User \[sys_user\] table. However, if the base system country choices were previously customized,
the additional choices aren't available to activate after upgrading. Follow this procedure to create additional choices for countries that aren't available.

### Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_choice.list</kbd>.
2. Select New.
3. On the form, fill in the fields.  
   {#create-country-choices__table_uqh_syt_5hb__entry__2}

   | Field | Value |
   |-|-|
   | Table | User \[sys_user\] |
   | Element | country |
   | Language | Enter a [BCP 47](http://www.iana.org/assignments/language-subtag-registry/language-subtag-registry) language identifier. This field can contain a language code or a language code followed by a country or region code. For example, tr for Turkish or es-MX for Mexican Spanish. |
   | Label | Enter the name of the country in the specified language as you want it to appear in choice lists. |
   | Value | Enter the two-letter [ISO 3166-1 alpha-2](https://www.iso.org/obp/ui/#search) code for the country. For example, BR for Brazil. |
   | Sequence | Enter a number to determine what order the option appears in the list if you don't want to list choices alphabetically. |
   | Inactive | Leave cleared for the country choice to appear in the Next Experience language and region preferences or in a User record. |
   [Table 1. Choice form]

   {#create-country-choices__table_uqh_syt_5hb}

   For more information about this table, see [Choice table](https://servicenow-prod.fluidtopics.net/WjgRtM5kyimxYPhPgA0nng "The Choice [sys_choice] table contains translated text for options that appear in lists.").  
   The following choice lets users select Canada as their country when the user or instance language is English.
   * Table: User \[sys_user\]
   * Element: country
   * Language: en
   * Label: Canada
   * Value: CA
   {#create-country-choices__ul_xyq_vb5_5hb}
4. Select Submit.
{#create-country-choices__steps_btt_2pc_gjc}