--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Create connector # Create a SAP SuccessFactors external content connector {#ariaid-title1} Release version: Australia Updated June 2, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Create an external content connector to retrieve searchable content and security principals from your SAP SuccessFactors source system. ## Before you begin A source system administrator must have already exported user, library and assignment, and training item data from your SAP SuccessFactors Learning source system in three comma-separated value (CSV) files. For details on exporting the appropriate data from your source system in CSV format, see [Export SAP SuccessFactors Learning data for external content indexing](https://servicenow-prod.fluidtopics.net/2uUMllMzgI6b4rOJJanpJQ "Export user, library and assignment, and training item data from your SAP SuccessFactors Learning environment. The SAP SuccessFactors external content connector needs this exported data to index your content and user permissions for search."). Note: The SAP SuccessFactors external content connector can't accept CSV data files that exceed the maximum attachment size specified by the value of the com.glide.attachment.max_size system property. By default, this property limits the size of attachments to 1 Gb or less. For details on configuring this system property, see [Maximum allowed attachment size](https://www.servicenow.com/docs/access?context=sc-max-allowed-attachment-size&version=australia&pubname=australia-platform-security&ft:locale=en-US). Role required: sn_ext_conn.xcc_admin ## Procedure 1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home. 2. If prompted, select Switch scope to switch to the External Content Connectors Admin scope. You must be in this scope to create or edit external content connectors. 3. In the Connectors section, select New. 4. On the Choose source page, select the SAP SuccessFactors tile, then select Next. 5. On the Manage data page, attach the three exported CSV data files to entries in the Data tables section as follows. 1. In the Users data table, use the Add file link to attach the CSV data file from the Users custom report. This CSV file includes the contains the User Mapping ID and Assignment Profile ID columns. Data from this file populates the user mapping table for the connector. The connector crawls this table during user permission crawls. AI Search uses the retrieved data to find the original document access restrictions to apply for each search user. 2. In the Library and assignment profiles data table, use the Add file link to attach the CSV data file from the Libraries and assignment profiles custom report. This CSV file includes the Library ID and Assignment Profile ID columns. Data from this file links assignment profiles to libraries. The connector crawls this table during user permission crawls. AI Search uses the retrieved links to enforce the original document access restrictions for each search user. 3. In the Trainings data table, use the Add file link to attach the CSV data file from the Training items custom report. This CSV file includes the Type ID, Item ID, Revision Date, Item Classification ID, Item Title, Item Description, Aggregated Library ID, and Locale_ID columns. Data from this file provides content and metadata for training items. The connector crawls this table during content crawls. AI Search uses the retrieved information to make training item content and metadata searchable for users with the correct access controls. 4. In the Trainings data table, enter the URL for one of your SAP SuccessFactors source system's training items. AI Search analyzes this sample training item URL to determine the correct URL format for training item search results from your source system. {#create-ext-cont-connector-sap-successfactors__substeps_hbs_f1r_jjc} 6. Select the I agree to the following disclaimer option, then select Next. 7. On the User permission settings page, modify any default user permission settings that you want to override for this connector. If you want to skip this step for now, select Skip instead of Next. You can modify the user permission settings for this connector from the External Content Admin Home page. For details on this procedure and user permission settings, see [Configure user permission settings for an external content connector](https://servicenow-prod.fluidtopics.net/gV5CmuNO1z2In99bB7HITQ "Override the default field mappings for an external content connector's user permission crawls. Specify the fields that uniquely identify user security principals in your source system and users in your ServiceNow AI Platform instance. Optionally execute a custom script to transform security principal IDs before they're compared with the IDs of users in your instance."). {#create-ext-cont-connector-sap-successfactors__new-connector-user-mapping-settings-cmd} 8. On the Create crawl page, create a content crawl for this connector by selecting a crawl scope (if supported) and any desired options, then select Next. If you want to skip this step for now, select Skip instead of Next. You can create and run crawls for this connector from the External Content Admin Home page. For details on creating content crawls, see [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis."). 9. On the Connect search profile page, use the Connect to search profile field and Add button to add any search profiles that you want to connect this external content connector's default search source to, then select Save. If you want to skip this step for now, select Skip instead of Next. You can connect search sources for this connector to search profiles from the External Content Admin Home page. For details on connecting an external content connector to search profiles, see [Connect an external content connector to a search profile](https://servicenow-prod.fluidtopics.net/O1_d0dPqWANwyTUPT43BrA "Make results from an external content connector searchable in your portals and search applications by connecting its search sources to your existing search profiles."). When you link a connector search source to a search profile in this step, the system automatically publishes the search profile to make the new link take effect. ## Result Your new external content connector appears in the Connectors list on the External Content Admin Home page. ## What to do next To retrieve searchable content and security principals with your new connector, you need to configure and run content and user mapping crawls for it. You can create content crawls for the connector from the External Content Admin Home page even if you skipped this step during connector creation. For details on creating crawls for your new connector, see [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.") and [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis."). To make content crawled by your new connector searchable in portals and search applications, you must link one of its search sources to the search profile used by each portal or search application. You can use the connector's default search source or create your own custom search sources. Default search source : By default, the system creates a search source that includes all content from your external content connector's indexed source. Custom search sources : You can create your own search sources with filters to specify which content from the connector's indexed source is searchable. To view the connector's indexed source, navigate to AllAI SearchAI Search IndexIndexed Sources. For information about creating search sources, see [Search sources in AI Search](https://servicenow-prod.fluidtopics.net/BzYQ0BGXWlEpJrmmvXanyw "Define search sources to make your searchable content available in search experiences. Choose an indexed source and configure optional filter conditions to limit the content that users can search."). You can link connector search sources to search profiles from the External Content Admin Home page. For details on this procedure, see [Connect an external content connector to a search profile](https://servicenow-prod.fluidtopics.net/O1_d0dPqWANwyTUPT43BrA "Make results from an external content connector searchable in your portals and search applications by connecting its search sources to your existing search profiles."). *[\>]: and then