--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Search Application Configuration form # Search Application Configuration form {#ariaid-title1} Release version: Australia Updated July 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Search Application Configuration form The Search Application Configuration form in ServiceNow allows you to create and customize configurations for AI Search applications. This setup defines how the search engine operates, controls result display limits, and enables various search-related options, helping you tailor search functionalities to your organization's needs. Show full answer Show less ## Key Features * **Name:** Assign a unique name to your search application configuration. * **Search Engine Selection:** Choose between **AI Search** (for applications with Enable AI Search enabled) or **Zing** (for those without). Ensuring consistency between this setting and the application's Enable AI Search option is crucial to avoid errors. * **Search Profile:** When AI Search is selected, specify the search profile to guide search behavior. * **Search Results Limit:** Set the maximum number of search results displayed per page; this also acts as a minimum threshold triggering AI Search to broaden queries if too few results are returned. * **Genius Results Limit:** Define how many AI-powered answer cards ("Genius Results") appear. When set to 2 or more, cards display in a scrollable carousel, with a maximum of 10 cards shown regardless of higher settings. * **Attachment Limit:** Control how many grouped attachments show by default on parent search results, with excess attachments hidden until expanded. * **Enable Typo Handling:** Optionally auto-correct query terms based on a typo dictionary to improve search accuracy (available only for AI Search engine). * **Enable Exact Match:** When enabled, exact matches on the search query bypass the results page and directly open the matching record. Note that exact match is unsupported in portals and controlled via a system property using a Java regex pattern. * **Show Parent for Attachment Results:** Choose whether attachment search results appear inline with their parent results or separately. * **Filter Genius Results by Tab:** Restrict Genius Result answers to those relevant to the selected source facet, ensuring contextually appropriate AI answers based on user selections. * **Show Search Results Count:** Enable or disable displaying counts of search results within facet filters on the search results page to assist users in understanding result distribution. ## Key Outcomes By configuring these settings, ServiceNow customers can optimize their AI Search applications to deliver more relevant, organized, and user-friendly search experiences. Proper configuration ensures efficient querying, intelligent result presentation including AI-generated answers, and alignment with the specific search needs of your organization. The Search Application Configuration form enables you to create a search application configuration for an AI Search application. For details on creating or modifying a search application configuration for use with AI Search, see [Create a search application configuration for AI Search](https://servicenow-prod.fluidtopics.net/bU~8xikxXqfv71rW_BAdSg "Create a search application configuration to specify AI Search as the search engine for a ServiceNow AI Platform application. Select a search profile for the application to use. Configure the application's settings for refinement and display of search results."). {#search-app-config-form-ais__search-app-config-table__entry__2} | Field | Description | |-|-| | Name | Name for the search application configuration. Type: string | | Search Engine | Search engine to use in the ServiceNow AI Platform® search application that links to the search application configuration. Type: choice list Default value: AI Search Supported values: * AI Search: Use AI Search as the search engine for the application. Select this search engine if your search application has the Enable AI Search option enabled. * Zing: Use the Zing text indexing and search engine as the search engine for the application. Select this engine if your search application has the Enable AI Search option disabled, or if it lacks this option. {#search-app-config-form-ais__ul_c5p_bh3_gnb} Note: If your search engine selection conflicts with your search application's Enable AI Search setting, the system displays an error message. Before changing search engines, first make sure that your search application has the proper Enable AI Search setting. | | Search Profile | Search profile to use for searches in the application. This field appears only when you select AI Search as the application's search engine. Type: reference to a record from the Search Profile \[ais_search_profile\] table | | Search Results Limit | Maximum number of search results the application should display on each search results page. This limit also specifies the minimum number of search results each query should return. When a search query returns less than this number of results, AI Search attempts to broaden the result set by automatically resubmitting the query with modified parameters. For more details on query resubmission, see [Automatic search query resubmission](https://servicenow-prod.fluidtopics.net/cqJpNeKksotzWRnR_jDkpg "When a search query returns too few results, AI Search automatically modifies and resubmits it with the goal of returning at least the desired number of results."). Type: integer Default value: 10 Supported values: 0 or positive | | Genius Results Limit | Maximum number of Genius Result answer cards the application should display on the search results page. This field appears only when you select AI Search as the application's search engine. Type: integer Supported values: 0 or positive When Genius Results Limit is set to 2 or greater and a search returns multiple Genius Result answers, the answer cards display in a carousel. You can scroll the carousel and select the answer card you want to take action from. Note: Search applications display a maximum of 10 answer cards per search query. If you set this limit to 11 or more, the search application still displays a maximum of 10 answer cards. Starting with version 6 of [ServiceNow Otto for AI Search](https://servicenow-prod.fluidtopics.net/KKrNY4Mlb8okLL6_t88tFQ "The ServiceNow Otto for AI Search application combines the power of search with a large language model (LLM) to provide actionable AI-generated or AI-selected answers in user searches. By constraining the context passed to the LLM, ServiceNow Otto for AI Search can increase the likelihood that LLM responses are grounded in indexed content."), installing ServiceNow® Otto for AI Search makes the value of this field default to 10 instead of 1 when you create a search application configuration or edit an existing one. | | Attachment Limit | Maximum number of grouped attachments to display by default on a parent search result when attachment grouping is specified in Show parent for results that are attachments. Attachments beyond this limit are hidden by default and only shown when you select Show more in the parent search result's attachments list. Type: integer Default value: 5 Supported values: 0 or positive | | Enable Typo Handling | Option to auto-correct search query terms to match terms found in the search profile's typo handling dictionary. This field appears only when you select AI Search as the application's search engine. For more details on typo handling auto-correction configuration and behavior, see [Typo handling](https://servicenow-prod.fluidtopics.net/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms."). Type: true \| false Supported values: * true: Auto-correct search query terms in the search application. * false: Don't auto-correct search query terms in the search application. {#search-app-config-form-ais__ul_dfq_b4h_5fc} | | Enable Exact Match | Option to use exact matching in the search application. When this option is selected, if a search result's Number field exactly matches the search, the application displays the record or document associated with that search result, bypassing the search results page. Exact matching also bypasses any custom matchers defined for the search application. Important: Exact match is not supported in portals. If you enable this option for a portal, users searching in that portal may experience navigation issues. Exact match behavior is controlled by the com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex system property. This property's value is a Java regular expression pattern. Only search queries that match the regular expression pattern are evaluated as possible exact record matches. For details on Java regular expression pattern syntax, see [the Javadoc for the java.regex.util.Pattern class](https://docs.oracle.com/en/java/javase/21/docs/api/java.base/java/util/regex/Pattern.html). Type: true \| false Default value: true Supported values: * true: Use exact matching in the search application. * false: Don't use exact matching in the search application. {#search-app-config-form-ais__ul_b2g_wmh_5fc} | | Show parent for results that are attachments | Option to display attachment search results inline with their parent results on the search application's results page. If cleared, attachment search results display separately from their parent results. For more details on the effects of attachment grouping, see [Grouping attachment search results with their parent search results](https://servicenow-prod.fluidtopics.net/JQl7LOmhTrniPwj_G1n3Dw "Search application administrators can control whether attachment search results appear grouped with their parent search results or whether they display on their own. By default, AI Search displays attachments grouped with their parent search results."). Type: true \| false Default value: true Supported values: * true: Group attachment search results inline with their parent results in the search application. * false: Display attachment search results separately from their parent results in the search application. {#search-app-config-form-ais__ul_t2b_rnh_5fc} | | Filter Genius Results by tab | Option to filter Genius Result searches based on the selected source facet bucket. In a search application that has this option enabled, when you select a source from the application's source facet, Genius Result searches honor the source filter and so can only return results from the selected source. This means that only Genius Result configurations that include information from the selected source can generate Genius Result answers in the search application. Genius Result configurations that don't include information from the selected source don't return any search results and thus can't generate Genius Result answers. As an example, suppose you select the Knowledge source facet bucket in a search application that has this option selected. With that Knowledge source selection applied, Q\&A Genius Results, which include information from the Knowledge source, can still find search results and generate Genius Result answers. But Catalog Item Genius Results, which include information from the Catalog Item source which isn't selected, can't find search results and so can't generate Genius Result answers. Note: The Summary Genius Results configuration (from the ServiceNow Otto for AI Search ServiceNow Store application) includes information from multiple sources, so it can generate Genius Result answers no matter which source is selected. To learn more about Summary Genius Results, see [Summary Genius Results](https://servicenow-prod.fluidtopics.net/CS5LDmcfHQLxqDypQy2rXQ "Summary Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types."). | | Show Search Results Count | Option to display search result counts for facets on the search application's results page. For more details on this option, see [Show search result counts for facets on the results page for a search application](https://servicenow-prod.fluidtopics.net/0av7J6O05uJAXuWkJMqF7g "Display search result counts for facets on the results page for AI Search applications that use Seismic components. Search result counts for facets show the number of matching search results for each source facet bucket."). Type: true \| false Default value: true Supported values: * true: Display search result counts for facets on the search application's results page. * false: Don't display search result counts for facets on the search application's results page. {#search-app-config-form-ais__ul_b1x_5nh_5fc} | [Table 1. Search Application Configuration form] {#search-app-config-form-ais__search-app-config-table}