---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Microsoft Teams external content connector

# Microsoft Teams external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Microsoft Teams external content connector retrieves conversations and attachments from teams in your Microsoft Teams source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run
or schedule content crawls to retrieve updated content and access permissions from your source system, or user
permission crawls to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Create a public/private key pair for the Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/xzUPsVm92seXkOaIJxoVpQ)**   
  Generate a public/private key pair for the Microsoft Teams external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.
* **[Configure Microsoft Teams for external content indexing](https://servicenow-prod.fluidtopics.net/h0eJ~Tr1ZCBPuPyloUzK4g)**   
  Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Teams external content connector to access your Microsoft Teams source system.
* **[Create a Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/4hrhhYveVz3F7PY6uiYG_g)**   
  Create an external content connector to retrieve searchable content and security principals from your Microsoft Teams source system.
* **[Configure crawl settings for a Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/9Wvc18eWAZMaVW_6OY7GHA)**   
  Specify the teams you want your Microsoft Teams external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")