---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Context ranking

# Context ranking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Context ranking allows a user to sort a collection of records preferentially; that is, independently of the attributes of those records.
For example, a Customer Support manager can organize a list of incidents in the order in
which a technician should work on the tasks. Creating such an arbitrary list with a list
filter is not possible.
* **[Activate context ranking](https://servicenow-prod.fluidtopics.net/dfRmbeEmcUhh1pl24yW2RQ)**   
  If you have the admin role, you can activate the Context Ranking plugin (com.glide.sorting). This plugin activates related plugins if they are not already active.
* **[Create a ranking definition](https://servicenow-prod.fluidtopics.net/qE8L2cy7FOrptdBElxpHAQ)**   
  Enable context ranking for a related list by creating a ranking definition.
* **[Rank a list](https://servicenow-prod.fluidtopics.net/FmMhid_g7lFU2DTzgvK~mA)**   
  After you create a ranking definition for a table, related lists based on that table and context include options for ranking the list and displaying the list by rank.
* **[Scrum ranking definitions](https://servicenow-prod.fluidtopics.net/QcAFB28KzrGYnFe5fZbBCw)**   
  Ranking definitions for user stories are part of the SDLC (scrum process) application.