---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Monitor an upgrade to an instance

# Monitor an upgrade to an instance {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Upgrade Monitor using one of the following ways.  
   {#um-monitor-instance-upgrade__table_onw_2nr_hdc__entry__2}

   | Option | Navigation |
   |-|-|
   | Using left navigation | Navigate to AllAdmin CenterUpgrade ManagementUpgrade Monitor. |
   | Using Admin tab option | Navigate to AdminUpgrade ManagementUpgrade Monitor. |
   [ ]

   {#um-monitor-instance-upgrade__table_onw_2nr_hdc}  
   Note:  
   If an upgrade is in progress, the user is automatically directed to the Upgrade Monitor page.  
   A list of upgrades is displayed.
2. Monitor the progress of the upgrade.  
   When the system finishes the upgrade, it displays the Complete upgrade summary report.  
   Note:  
   You can now view the status of every stage in the upgrade process. See [Upgrade Progress](https://servicenow-prod.fluidtopics.net/Q2VW_vc3Xm1FU0oGTJr39g "When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.") for more information.
{#um-monitor-instance-upgrade__steps_rdc_dqj_hdc}

## What to do next

From the Upgrade Summary Report, [resolve any conflicts](https://servicenow-prod.fluidtopics.net/rCpS1sJz~PBpyI3nsmyn9g "Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.") that prevented the system from upgrading records.
* **[Upgrade Progress](https://servicenow-prod.fluidtopics.net/Q2VW_vc3Xm1FU0oGTJr39g)**   
  When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.
* **[Upgrade Summary Report](https://servicenow-prod.fluidtopics.net/L5MWl9TOnHeZiCeM3oZqig)**   
  The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances.

*[\>]: and then