---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Workvivo external content connector

# Workvivo external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Workvivo external content connector retrieves articles, comments, documents, events, kudos, pages, and updates from your Workvivo source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run
or schedule content crawls to retrieve updated content and access permissions from your source system, or user
permission crawls to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Configure Workvivo for external content indexing](https://servicenow-prod.fluidtopics.net/W4qfeRAr05sp~wPiCj615A)**   
  Create and authorize a new application in your Workvivo instance to allow the Workvivo external content connector to access your source system and content.
* **[Create a Workvivo external content connector](https://servicenow-prod.fluidtopics.net/Pcgy6J8lix9Le~qyu2zipg)**   
  Create an external content connector to retrieve searchable content and security principals from your Workvivo source system.
* **[Configure crawl settings for a Workvivo external content connector](https://servicenow-prod.fluidtopics.net/amTOflsTjrWhQT1x77Z~Eg)**   
  Define inclusion or exclusion filters to control the attachment file types the Workvivo external content connector retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")