Upgrade History Task form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Upgrade History Task Form

    The Upgrade History Task form allows users to update information related to skipped record tasks in ServiceNow. This functionality is essential for managing tasks that were not processed during an upgrade to ensure that customizations are preserved.

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    Key Features

    • Task Number Link: Click on a task number link in VTB to access the upgrade history task form.
    • Priority Levels: Tasks are prioritized from highest to lowest, allowing users to focus on critical files first, ranging from UI pages to other file types.
    • Disposition: All records in this form are marked as "Skipped," indicating they were not modified to protect customizations.
    • Task States: Includes various states such as Not Reviewed, Reviewed, Merged, Retained, and Reverted, reflecting the current status of each file.
    • Action Buttons: Users can update tasks, resolve conflicts, revert to the base system, or delete a skipped record task as needed.
    • Old Resolution Details: This section provides insights into actions taken during previous upgrades, including task numbers, dispositions, and priorities.

    Key Outcomes

    By utilizing the Upgrade History Task form, ServiceNow customers can effectively manage skipped records, maintain their customizations, and ensure that critical tasks are prioritized and appropriately addressed. This leads to a more organized upgrade process and improved system integrity.

    You can update information about a skipped record task using the Upgrade History Task form.

    To make changes on a skipped record task, click a task number link on a task over VTB.
    Table 1. Upgrade History task form details
    Field Description
    Short description Description about the task
    Priority Prioritization of the skipped records based on the importance of the file types. The prioritization is done as follows:
    • Priority 1 (highest priority): UI pages, UI macros, and more
    • Priority 2: Business Rules, Security ACLs, and more
    • Priority 3: Reports and more
    • Priority 4: Form Sections, Choice Sets, and more
    • Priority 5 (lowest priority): other
    Disposition Disposition is Skipped since the task board is only for skipped records. The system did not change this record in order to preserve customizations.
    Type Type of file which determines the priority level.
    State State of the files.
    • Not reviewed: Tasks which have not been reviewed
    • Reviewed: Tasks which have been reviewed
    • Merged: Tasks which have both the old and new changes
    • Retained: Tasks which have retained the updates from the latest upgrade
    • Reverted: Tasks which have reverted its changes to the base system
    Work notes Notes about the skipped record task
    Update Button to update the skipped record task
    Resolve Conflicts Button to resolve conflicts by reviewing the differences
    Revert to Base System Button to revert the customizations
    Delete Button to delete the skipped record task
    The Old Resolution Details related list shows the actions taken in the previous upgrade version.Image showing the Old Resolution Details related list
    Table 2. Old Resolution Details related list
    Field Description
    Number Task number of the skipped file where some actions were taken in the previous upgrade version.
    Short description Description about the task
    Disposition Action performed on this file during previous upgrade
    Priority Prioritization of the skipped records based on the importance of the file types. The prioritization is done as follows:
    1. (highest priority): xml content
    2. script or script_plain
    3. html content
    4. sys_ui_form_section, sys_ui_related_list, or sys_choice_set
    5. (lowest priority): other
    State State of the files.
    • Not reviewed: Tasks which have not been reviewed
    • Reviewed: Tasks which have been reviewed
    • Reviewed and Merged: Tasks which have been reviewed and have both the old and new changes
    • Reviewed and Retained: Tasks which have been reviewed and have retained the updates from the latest upgrade
    • Reviewed and Reverted: Tasks which have been reviewed and have reverted its changes to the base system
    Assigned to Name of the assigned user
    From Past previous version
    To Past current version