--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Enabling Knowledge base articles Genius Results # Enabling Knowledge base articles Genius Results {#ariaid-title1} Release version: Australia Updated July 25, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read As a search administrator, you can use the Knowledge base articles Genius Results skill in AI Search portals and mobile applications by enabling the skill in search profiles. You can also use the skill in global search by enabling Knowledge base articles Genius Results in the AI Search for Next Experience application. ## Enable Knowledge base articles Genius Results in AI Search portals and mobile applications {#enabling-now-assist-qa-grs__section_dqq_p3f_3cc} For details on how to enable Knowledge base articles Genius Results and other Genius Results in your AI Search portals and mobile applications, see [Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications](https://servicenow-prod.fluidtopics.net/Oc3vWootAkC6q5KeLWU81g "Specify the ServiceNow Otto for AI Search Genius Result types you want to make available in each of your AI Search portals and mobile applications."). ## Enable Knowledge base articles Genius Results in global search {#ariaid-title2} Enable Knowledge base articles Genius Results in global search using the AI Search for Next Experience application. ### Before you begin The [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) must be activated on your instance. To learn about activating Next Experience UI, see [Considerations for activating Next Experience](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). The AI Search for Next Experience application must be installed and enabled on your instance. For more information about the application, see [AI Search for Next Experience](https://servicenow-prod.fluidtopics.net/snDVwQi3tuOkHKo~m20i_A "This ServiceNow Store application enables administrators to configure AI Search as the search engine for Unified Navigation searches in Next Experience, including global search and configurable workspace search."). The ServiceNow Otto for AI Search application must be installed on your instance. For details on installing this application from the AI Admin Hub console, see [Install ServiceNow Otto for AI Search](https://servicenow-prod.fluidtopics.net/zO6iTVlX1auIfyqg9Et1~Q "As an administrator, you can install the ServiceNow Otto for AI Search application (sn_ais_assist) from the AI Admin Hub module."). Role required: ais_admin ### About this task As a search administrator, you can enable agentic AI model answer generation for Knowledge article results in global searches by adding the Knowledge base articles Genius Result configuration to the Next Experience Search Configuration search profile used by [AI Search for Next Experience](https://servicenow-prod.fluidtopics.net/snDVwQi3tuOkHKo~m20i_A "This ServiceNow Store application enables administrators to configure AI Search as the search engine for Unified Navigation searches in Next Experience, including global search and configurable workspace search."). Note: Linking the Knowledge base articles Genius Result configuration to the Next Experience Search Configuration search profile changes the status of the Knowledge base articles Genius Results skill to Active in the AI Admin Hub console. The skill remains active as long as any search profile includes a link to the Knowledge base articles Genius Result configuration. When you enable Knowledge base articles Genius Results in global search, it is enabled for all users. ### Procedure 1. In the Unified Navigation, select the application scope and update set icon ![](), and then set the application scope to AI Search for Next Experience. 2. If you have version 1.x or 2.x of the AI Search for Next Experience application installed on a Tokyo or Utah instance, add the Genius Result data source to the AI Search For Next Search EVAM definition. If you have version 3.x or a later version of the AI Search for Next Experience installed, or are on Vancouver or a later release, go to the next step. 1. Navigate to AllEntity View Action Mapper (EVAM)EVAM Definitions. 2. Open the AI Search For Next Search definition record by selecting it from the list. 3. In the EVAM Datasource M2Ms related list, select Link Existing. 4. On the EVAM Datasource M2M form, populate the Datasource field with a reference to the Genius Result Data Source record from the EVAM Datasources table by using the Lookup using list icon ![](). 5. Select Submit. The Genius Result Data Source reference appears in the EVAM Datasource M2Ms related list. {#enable-now-assist-qna-global-srch__substeps_vs4_nmz_gxb} 3. Add the Knowledge base articles Genius Result configuration to the search profile used by AI Search for Next Experience. 1. Navigate to AllAI SearchSearch ExperienceSearch Profiles. 2. Open the Next Experience Search Configuration search profile record by selecting it from the list. 3. In the Genius Results related list, select Link Existing. 4. On the Search Profile - Genius Result Mapping form, fill in the following field values. {#enable-now-assist-qna-global-srch__table_hjh_qzj_k1c__entry__2} | Field | Value | |-|-| | Genius Result Configuration | Enter or select Knowledge base articles. | | Order | Specify the evaluation order for the Knowledge base articles Genius Result configuration in the search profile. AI Search evaluates active Genius Result configurations for a search profile in order, from lowest Order field value to highest. For more details on the evaluation order for Genius Results, see [Set the evaluation order for Genius Result configurations in a search profile](https://servicenow-prod.fluidtopics.net/kQVyi5Zg25VU3o2XEmHYpw "Change the order in which AI Search evaluates Genius Result configurations linked to a search profile."). | [ ] {#enable-now-assist-qna-global-srch__table_hjh_qzj_k1c} 5. Select Submit. {#enable-now-assist-qna-global-srch__substeps_klz_qkz_k1c} 4. Select the existing related list row for the Knowledge base articles Genius Result configuration, and then select Unlink Selected. The configuration supersedes the original Knowledge base articles Genius Result configuration. You don't need both configurations in the same search profile. ### Result The Knowledge base articles Genius Result configuration is enabled for global searches. In the AI Admin Hub console, the status for the Knowledge base articles Genius Results skill is Active. *[\>]: and then