---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# View previewed upgrade

# View previewed upgrade {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Upgrade Preview form to have an alternate view of a previewed upgrade.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Upgrade Preview using one of the following ways.  
   {#um-upgrade-preview-form1__table_onw_2nr_hdc__entry__2}

   | Option | Navigation |
   |-|-|
   | Using left navigation | Navigate to AllAdmin CenterUpgrade ManagementUpgrade Preview. |
   | Using Admin tab option | Navigate to AdminUpgrade ManagementUpgrade Preview. |
   [ ]

   {#um-upgrade-preview-form1__table_onw_2nr_hdc}
2. Select the target version to be previewed.
3. Click Go or Refresh Preview to run the selected preview.
4. Click View preview details on the Previewing version card to view the following related lists.  
   * Predicted Skips to Review related list: The Upgrade Preview process informs you about the customizations that are predicted to be skipped during an upgrade. The upgrade preview process the skip files that have been customized. Predicted Skips to Review lists all the skipped files that haven't been reviewed yet.
   * Predicted Skips Reviewed related list: Predicted Skips Reviewed related list displays the records which have previously appeared on the Predicted Skips to Review related list and have been reviewed. When you select a skipped record to review and the Resolution Status has been set to a value other than Not Reviewed, the updated record moves to the Predicted Skips Reviewed related list.
   * Previewed Changes related list: Previewed Changes related list gives the total number of records that are predicted to change when the upgrade occurs. Total record changes also includes possible predicted skip files known as Predicted skipped records.

   {#um-upgrade-preview-form1__ul_cmh_rgk_nmb}

   See [Previewed changes](https://servicenow-prod.fluidtopics.net/RGLdQdYI5WXlRG5FFl8uuw "Use the previewed changes table to view the list of total records that are predicted to change when the upgrade occurs.") for more details about the related lists.  
   {#um-upgrade-preview-form1__table_b5b_p14_dlb__entry__2}

   | Field | Input Value |
   |-|-|
   | Source version | Current version of the instance |
   | Target version | Target version to which the instance is upgraded to be previewed |
   | Preview status | Status of the preview. * Pending * In Progress * Complete * Cancelled * Failed {#um-upgrade-preview-form1__ul_yts_fyb_zlb} |
   | Preview Started | Date and time on which the preview started |
   | Preview Finished | Date and time on which the preview completed |
   [ ]

   {#um-upgrade-preview-form1__table_b5b_p14_dlb}
{#um-upgrade-preview-form1__steps_zxh_cwk_hdc}

*[\>]: and then