---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# SAP DMS external content connector

# SAP DMS external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The SAP DMS external content connector retrieves documents from repositories in your SAP Document Management System instance and makes their content and metadata searchable in AI Search applications.

Connector administrators can run
or schedule content crawls to retrieve updated content and access permissions from your source system, or user
permission crawls to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Create a subaccount in the SAP Business Technology Platform (BTP)](https://servicenow-prod.fluidtopics.net/14l69QSp1amjCxvoDHVbRQ)**   
  Create a subaccount with required entitlements in your SAP global account using the SAP BT cockpit. You need this subaccount in order to configure SAP access for the SAP DMS external content connector.
* **[Create a SAP user and role collection](https://servicenow-prod.fluidtopics.net/6e91Uek7hAHUYK2y2ddxGg)**   
  Create a user and a role collection in the SAP Business Technology Platform (BTP) cockpit. The SAP DMS external content connector needs this user account to access your SAP DMS content.
* **[Configure SAP DMS for external content indexing](https://servicenow-prod.fluidtopics.net/iabY0vLgSR8jC6BRAbMBKg)**   
  Create service instances and service keys in your SAP Business Technology Platform (BTP) global account to allow the SAP DMS external content connector to access your SAP DMS documents and repositories.
* **[Create a SAP DMS external content connector](https://servicenow-prod.fluidtopics.net/RhmCYd6msQHdKYOZI6o3~w)**   
  Create an external content connector to retrieve searchable content and security principals from your SAP DMS source system.
* **[Configure crawl settings for a SAP DMS external content connector](https://servicenow-prod.fluidtopics.net/P0feoecVJt_qj8PLJqMBmQ)**   
  Specify the folders you want your SAP DMS external content connector to crawl. Define inclusion or exclusion filters to specify which content the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")