---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configuring source systems for external content indexing

# Configuring source systems for external content indexing {#ariaid-title1}

Release version: Australia  
Updated May 31, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Source system administrators configure settings to allow external content connectors to index your documents and security settings for search. These settings must be configured for a source system before you create an external
content connector to crawl that source system.
Each external content connector has its own source system configuration requirements, as shown in the following topics.  
Note:  
The following external content connectors don't require any source system configuration.

* ServiceNow® documentation external content connector
* Webcrawler external content connector
{#cfg-src-sys-ext-content-indexing__ul_plb_2xn_s2c}
**Related tasks**   

* [Configure Adobe Acrobat Sign for external content indexing](https://servicenow-prod.fluidtopics.net/VzXdcHalKqEO5Txec0Fnbw "Create and authorize an OAuth 2.0 application in Adobe Acrobat Sign to allow the Adobe Acrobat Sign external content connector to access your Adobe Acrobat Sign source system.")
* [Configure Adobe Experience Manager as a Cloud Service for external content indexing](https://servicenow-prod.fluidtopics.net/Yk9Hy1Tjt2PhK8g78bs3JA "Create Service Credentials in Adobe Cloud Manager to allow the Adobe Experience Manager as a Cloud Service external content connector to access nodes and assets in your source system.")
* [Configure Aha! Roadmaps for external content indexing](https://servicenow-prod.fluidtopics.net/cgyTvvziACAl9ot6lxJaqg "Generate an API key in Aha! Roadmaps to allow the Aha! Roadmaps external content connector to access content from your workspaces.")
* [Configure Amazon S3 for external content indexing](https://servicenow-prod.fluidtopics.net/ED9R4K9Qwap~jqXAUvGgAQ "Create an Identity and Access Management (IAM) user in the Amazon Web Services (AWS) Management Console. Define an access key for your new user to allow the Amazon S3 external content connector to access your Amazon S3 source system.")
* [Configure Asana for external content indexing](https://servicenow-prod.fluidtopics.net/KMjseudRp~_b8Bxkv1Bcxw "Create and authorize an OAuth 2.0 application in the Asana developer console to allow the Asana external content connector to access your Asana source system.")
* [Configure Atlassian Confluence Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/qg89_duxQAfl2sASeD_t5A "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Confluence Cloud external content connector to crawl spaces and security principals in your Atlassian Confluence Cloud source system.")
* [Configure Atlassian Jira Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/eOh7Ab4Q91IRti_4mD3lxw "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Jira Cloud external content connector to crawl projects and security principals in your Atlassian Jira Cloud source system.")
* [Configure a connector user in Atlassian Jira Cloud](https://servicenow-prod.fluidtopics.net/u4GCfwg_68jWu_GbFUTbzw "Create a user and group in your Atlassian Jira Cloud tenant with access and permissions required by the Atlassian Jira Cloud external content connector. The connector runs as this user when accessing data from your tenant.")
* [Configure Box for external content indexing](https://servicenow-prod.fluidtopics.net/JUW~eKZKXXuuY4elWmdj0A "Create and authorize an OAuth 2.0 application in the Box developer console to allow the Box external content connector to access your Box source system.")
* [Create a public/private key pair for the Box external content connector](https://servicenow-prod.fluidtopics.net/oZ3x6007aL~7V3T7xN7r4Q "Generate an encrypted private key and a public key for use by the Box external content connector.")
* [Configure Cornerstone for external content indexing](https://servicenow-prod.fluidtopics.net/SQmVZIfh3Dwn4X57jb0N8Q "Create and authorize an OAuth 2.0 application in the Cornerstone to allow the Cornerstone external content connector to access your Cornerstone source system.")
* [Configure Docusign for external content indexing](https://servicenow-prod.fluidtopics.net/0t0YXH5Pw91afLN5x5p5rw "Create an app and integration key in Docusign to allow the Docusign external content connector to access your source system.")
* [Configure Dropbox for external content indexing](https://servicenow-prod.fluidtopics.net/ZFThw02C1qveLY_EtKtyGg "Create and authorize an OAuth 2.0 application in the Dropbox App Console to allow the Dropbox external content connector to access your Dropbox source system.")
* [Configure Fluid Topics for external content indexing](https://servicenow-prod.fluidtopics.net/5gJq6PQIOR1PzCPMthbiDQ "Generate an API key in your Fluid Topics tenant to allow the Fluid Topics external content connector to access your Fluid Topics source system.")
* [Configure GitHub Enterprise Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/mNTZ8dinMU_6qFk2VeR~1Q "Create and authorize a GitHub App to allow the GitHub Enterprise Cloud external content connector to access your GitHub Enterprise Cloud content.")
* [Configure GitLab for external content indexing](https://servicenow-prod.fluidtopics.net/wyaFGNmYuXz_ruwlT2CRjQ "Create a personal access token for a group owner user account on GitLab.com to allow the GitLab external content connector to access your GitLab source system.")
* [Configure Google Drive for external content indexing](https://servicenow-prod.fluidtopics.net/Xu4m6bJOY29bZ_3ok7cM1A "Enable the Google Drive and Admin SDK APIs and create a Google Cloud service account to allow the Google Drive external content connector to crawl eligible shared drives and security principals in your Google Drive source system.")
* [Configure HubSpot for external content indexing](https://servicenow-prod.fluidtopics.net/R2mYoie8jkSxT_TDaqEHbw "Create and authorize a legacy public app in HubSpot to allow the HubSpot external content connector to access your HubSpot source system.")
* [Configure Lucidchart for external content indexing](https://servicenow-prod.fluidtopics.net/D1WmtFAuQIpWMkxjUffnaw "Create and authorize an OAuth 2.0 application in the Lucid developer tools and enable the SCIM API in the Lucid admin tools to allow the Lucidchart external content connector to access your Lucidchart content.")
* [Configure ManageEngine for external content indexing](https://servicenow-prod.fluidtopics.net/zdLNNeusKyfYU9Iy31HVvA "Create a server-based OAuth 2.0 client application in the Zoho API console to allow the ManageEngine external content connector to access your ManageEngine source system.")
* [Configure Microsoft OneDrive for external content indexing](https://servicenow-prod.fluidtopics.net/zi~ieEfe~XKe6qre96dSuQ "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft OneDrive external content connector to access your Microsoft OneDrive source system.")
* [Create a public/private key pair for the Microsoft OneDrive external content connector](https://servicenow-prod.fluidtopics.net/MrfHMPQ0eR8yU5oiDxQ~Cw "Generate a public/private key pair for the Microsoft OneDrive external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.")
* [Configure Microsoft SharePoint Online for external content indexing](https://servicenow-prod.fluidtopics.net/kHGh63v~pTqEQitrsq1dDA "Register an OAuth 2.0 application in the Microsoft Entra admin center to grant the Microsoft SharePoint Online external content connector access to your Microsoft SharePoint Online source system.")
* [Create a public/private key pair for the Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/EO5iGiTFdt9Cu9VDCfzxKQ "Generate a public/private key pair for the Microsoft SharePoint Online external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.")
* [Configure site and site collection access for the Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/deILU5~Y_svsacoqTqKJFA "Allow the Microsoft SharePoint Online connector to crawl your sites and site collections by granting site-specific SharePoint API FullControl permissions to the OAuth 2.0 app registered in Microsoft Entra for the connector.")
* [Configure Microsoft Teams for external content indexing](https://servicenow-prod.fluidtopics.net/h0eJ~Tr1ZCBPuPyloUzK4g "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Teams external content connector to access your Microsoft Teams source system.")
* [Create a public/private key pair for the Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/xzUPsVm92seXkOaIJxoVpQ "Generate a public/private key pair for the Microsoft Teams external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.")
* [Configure Microsoft Viva Engage for external content indexing](https://servicenow-prod.fluidtopics.net/RzQ3WOjdaYGH2aCdqNLVWA "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Viva Engage external content connector to access your Microsoft Viva Engage source system.")
* [Configure Miro for external content indexing](https://servicenow-prod.fluidtopics.net/6WcAJ7OorFGXcTAHsSWJUA "Create and authorize an application in the Miro Developer Hub to allow the Miro external content connector to access your Miro source system.")
* [Configure monday.com for external content indexing](https://servicenow-prod.fluidtopics.net/uGb9LKDH9R8kQrZzczKqMg "Obtain an API token for a monday.com user account with admin privileges to allow the monday.com external content connector to access searchable content and metadata from your monday.com source system.")
* [Configure Notion for external content indexing](https://servicenow-prod.fluidtopics.net/FDJPc~taq2IcY0DfmGSPNw "Create and authorize an internal integration in the Notion integrations dashboard to allow the Notion external content connector to access your Notion source system.")
* [Configure SAP DMS for external content indexing](https://servicenow-prod.fluidtopics.net/iabY0vLgSR8jC6BRAbMBKg "Create service instances and service keys in your SAP Business Technology Platform (BTP) global account to allow the SAP DMS external content connector to access your SAP DMS documents and repositories.")
* [Export SAP SuccessFactors Learning data for external content indexing](https://servicenow-prod.fluidtopics.net/2uUMllMzgI6b4rOJJanpJQ "Export user, library and assignment, and training item data from your SAP SuccessFactors Learning environment. The SAP SuccessFactors external content connector needs this exported data to index your content and user permissions for search.")
* [Configure your ServiceNow AI Platform instance for external content indexing](https://servicenow-prod.fluidtopics.net/~wk09FiLcLktBQCqInQqyg "Create and configure a non-interactive service user account on your ServiceNow AI Platform source instance to allow access by the ServiceNow instance external content connector.")
* [Configure Slack for external content indexing](https://servicenow-prod.fluidtopics.net/mwbOUgwwOUrmGdU0WuI3gw "Create a Slack API application to allow the Slack external content connector to crawl public channels in your Slack source system.")
* [Configure Smartsheet for external content indexing](https://servicenow-prod.fluidtopics.net/pMrwgk3FeV_4aaxPLaDQUQ "Generate an API key in Smartsheet to allow the Smartsheet external content connector to access your Smartsheet source system.")
* [Configure Trello for external content indexing](https://servicenow-prod.fluidtopics.net/1tEwRa4iwy5zWEJwixUoag "Create and authorize a Power-Up in the Trello Power-Up Admin Portal to allow the Trello external content connector to access your Trello source system.")
* [Configure WordPress for external content indexing](https://servicenow-prod.fluidtopics.net/VlvLcjjPEbFSf1HHD6snmw "Create an admin user and an application password in your WordPress website to allow the WordPress external content connector to access your WordPress content.")
* [Configure Workday security settings](https://servicenow-prod.fluidtopics.net/DpR5mOKyKzNmQAiquu6ySQ "Create an unconstrained integration system security group in Workday. The Workday external content connector uses this security group when accessing your Workday content.")
* [Configure access to help articles in Workday](https://servicenow-prod.fluidtopics.net/1bsEVeKWBhw5jUdlQe0BKQ "Create an article audience rule in Workday and specify it for your help articles to make them accessible by all your employees. The Workday external content connector uses the audience rule and article settings to make content and metadata from your help articles searchable.")
* [Configure a Learning assignment custom report in Workday](https://servicenow-prod.fluidtopics.net/0q6Yb6s~rD1ddyMcAf1zTQ "Configure a custom report for Learning assignments in Workday. The Workday external content connector uses this custom report to make content and metadata from your Learning assignment data searchable.")
* [Configure a payslip report in Workday](https://servicenow-prod.fluidtopics.net/2PjShIoBXMukFEmRmjCDDA "Configure a custom report for payroll data in Workday. The Workday external content connector uses this report to make content and metadata from your payroll data searchable.")
* [Configure Workday for external content indexing](https://servicenow-prod.fluidtopics.net/9PAzJYhLxcmoP1Wb~_lBsw "Create and authorize an OAuth 2.0 API client in your Workday tenant to allow the Workday external content connector to access your Workday source system.")
* [Configure Workvivo for external content indexing](https://servicenow-prod.fluidtopics.net/W4qfeRAr05sp~wPiCj615A "Create and authorize a new application in your Workvivo instance to allow the Workvivo external content connector to access your source system and content.")
* [Configure Zendesk for external content indexing](https://servicenow-prod.fluidtopics.net/4RxN_bbn6CiFUAVWY0V3YQ "Create an API token in Zendesk Admin Center to allow the Zendesk Guide external content connector to access your Zendesk source system.")
* [Configure Zoom for external content indexing](https://servicenow-prod.fluidtopics.net/xco0N~GddQyEkqVwCSOj7w "Create and activate a Server-to-Server OAuth app in the Zoom App Marketplace to allow the Zoom external content connector to access your Zoom source system.")