---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Using AI Search Admin console

# Using AI Search Admin
console {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the
ais_admin role, you can use the AI Search Admin
console to set up and manage AI Search in search applications, track AI Search activity, add features to AI Search, or access AI Search resources.
With the AI Search Admin console, you can manage advanced AI Search configurations.

* Set up AI Search configurations to customize the search experience of your application to your needs.
* Track and monitor the usage of AI Search in the search applications.
* Adding extra features to improve the search engine functionality of your search application.
* Customize the result-card interface of search application by using Entity View Action Mapper (EVAM).
* Configure Indexed sources to make the content searchable and improves the search performance of AI Search.
{#using-ais-admin-console__ul_ijg_ltk_h2c}
* **[Configure and manage AI Search in search applications](https://servicenow-prod.fluidtopics.net/NdciqwObjdA2pINpU6ll1Q)**   
  Configure and manage the AI Search settings for search applications that support the AI Search engine.
* **[Track your AI Search activity](https://servicenow-prod.fluidtopics.net/9XGq3QVHHzS~mcCMdVb_Ew)**   
  View key analytics for AI Search usage, or follow a link to the full AI Search dashboard.
* **[Add features to AI Search](https://servicenow-prod.fluidtopics.net/xmyJJ0y3JLlow8F4HwUgYw)**   
  Improve AI Search functionality by adding extra features through supported applications. Install the applications to expand AI Search capabilities.
* **[Access AI Search resources](https://servicenow-prod.fluidtopics.net/zt3ex3EmRKvJ~jq9uClFLA)**   
  Review the AI Search introductory video, follow links to the AI Search documentation and ServiceNow Community forum, or view answers to commonly asked questions about AI Search.
* **[Customizing the result-card interface of an AI Search application by using EVAM](https://servicenow-prod.fluidtopics.net/eKYt69CcgYMxsfctOsOumQ)**   
  You can customize the appearance and layout of the result-card interface in AI Search applications by accessing Entity View Action Mapper (EVAM) configurations from the AI Search Admin console. This helps to enhance usability, clarity of search results, making them easier to read and navigate.
* **[Managing indexed sources from the AI Search Admin console](https://servicenow-prod.fluidtopics.net/nADWA4DxwemthJkFHATlrA)**   
  If you have the ais_admin role, you can create, view, or edit indexed sources directly from the AI Search Admin console.
* **[Manage hybrid search in search applications](https://servicenow-prod.fluidtopics.net/mE~4vzp8x1cskDuOnrv8sw)**   
  Control hybrid search settings in AI Search applications to optimize search performance. Enable hybrid search to create context-aware results that combine keyword matching with semantic understanding. Disabling it generates results that rely solely on keyword-based queries.
* **[Configure multimodal captioning for AI Search](https://servicenow-prod.fluidtopics.net/nE2_exg8skwGj6J7f2cuwQ)**   
  Use the AI Search Admin console to select the visual language model (VLM) provider and model for multimodal captioning.
* **[Configure multi-content synthesized sources](https://servicenow-prod.fluidtopics.net/JXZ5KkOjulNCGFZR4MiE_A)**   
  Configure indexed sources so that AI Search includes content from multiple sources when generating responses. When you configure a source for synthesis, the large language model draws from that source alongside others to produce more complete, contextually relevant answers.