---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure

# Configuring External Content Connectors {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Configuring External Content Connectors

ServiceNow's External Content Connectors enable you to retrieve and index content and metadata from a wide range of external content source systems, making that data searchable within AI Search applications.
This functionality supports enhanced enterprise search experiences by integrating content from external platforms directly into your ServiceNow environment.
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Configuration involves multiple stages, including source system access setup by administrators, creation and management of connectors within the ServiceNow AI Platform, configuring crawl settings, scheduling crawls, and managing connector health and permissions.

## Key Configuration Steps

* **Source System Access:** Source system administrators must configure access and security settings, including creating public/private key pairs where required.
* **Connector Creation:** ServiceNow AI Platform administrators create external content connectors for supported systems such as Adobe Acrobat Sign, Amazon S3, Atlassian Jira Cloud, Microsoft Teams, Workday, Zendesk Guide, and many others.
* **Crawl Configuration:** Admins configure crawl settings per connector to define what content and metadata to retrieve and how frequently to crawl.
* **Crawl Execution:** Crawls are created and optionally scheduled to index content and user permissions from external systems.
* **Management:** Connectors can be renamed, deactivated/reactivated, or deleted as needed. Connection and crawl settings can be modified, with prompts to recrawl if changes affect existing indexes.
* **User Permissions:** Permission settings can be customized to map security principals between external sources and the ServiceNow instance, ensuring secure and appropriate content access.
* **Search Integration:** External connector results are linked to search profiles and can be included in ServiceNow Virtual Agent (Otto) chats for enhanced user interaction.
* **Health Monitoring:** Connector health issues are monitored and resolved via a dedicated dashboard to maintain reliable indexing operations.
* **Verification:** Connection settings and source system permissions should be regularly verified to ensure ongoing crawl success and content accuracy.

## Supported External Content Sources

ServiceNow supports a comprehensive list of external systems for content indexing, including but not limited to:

* Collaboration and content management: Adobe Experience Manager, Atlassian Confluence Cloud, Microsoft SharePoint Online, Google Drive, Dropbox, Box, WordPress
* Project and work management: Asana, Jira Cloud, monday.com, Trello, Smartsheet, Notion
* Communication platforms: Slack, Microsoft Teams, Zoom, Microsoft Viva Engage
* Learning and HR systems: Cornerstone LMS, Workday, SAP SuccessFactors
* Developer platforms: GitHub Enterprise Cloud, GitLab
* Customer service and CRM: Zendesk Guide, HubSpot
* Other specialized systems: Fluid Topics, ManageEngine, Lucidchart, Docusign, Aha! Roadmaps

## Practical Benefits for ServiceNow Customers

* **Unified Search Experience:** Access content and metadata from disparate external systems seamlessly within ServiceNow AI Search applications.
* **Improved Knowledge Discovery:** Make external documents, tickets, projects, and other business data searchable to support faster and more informed decision-making.
* **Security and Compliance:** Tailor user permission mappings to ensure secure access control aligned with your organization's governance.
* **Operational Efficiency:** Manage connector lifecycle and health proactively to maintain data freshness and search relevance.
* **Enhanced Virtual Agent Interactions:** Integrate external content into ServiceNow Virtual Agent (Otto) to provide richer, context-aware user support.  
Plan and configure your External Content Connectors implementation.

## External Content Connectors configuration overview {#configuring-ext-cont-connectors__section_q5j_qy2_tdc}

Configuring retrieval and indexing of content from your external content source systems requires the following steps:  
{#configuring-ext-cont-connectors__table_xbh_4z2_tdc__entry__2}

| Configuration step | Description |
|-|-|
| Source system administrator configures access settings for your external content source system | * [Configure Adobe Acrobat Sign for external content indexing](https://servicenow-prod.fluidtopics.net/VzXdcHalKqEO5Txec0Fnbw "Create and authorize an OAuth 2.0 application in Adobe Acrobat Sign to allow the Adobe Acrobat Sign external content connector to access your Adobe Acrobat Sign source system.") * [Configure Adobe Experience Manager as a Cloud Service for external content indexing](https://servicenow-prod.fluidtopics.net/Yk9Hy1Tjt2PhK8g78bs3JA "Create Service Credentials in Adobe Cloud Manager to allow the Adobe Experience Manager as a Cloud Service external content connector to access nodes and assets in your source system.") * [Configure Aha! Roadmaps for external content indexing](https://servicenow-prod.fluidtopics.net/cgyTvvziACAl9ot6lxJaqg "Generate an API key in Aha! Roadmaps to allow the Aha! Roadmaps external content connector to access content from your workspaces.") * [Configure Amazon S3 for external content indexing](https://servicenow-prod.fluidtopics.net/ED9R4K9Qwap~jqXAUvGgAQ "Create an Identity and Access Management (IAM) user in the Amazon Web Services (AWS) Management Console. Define an access key for your new user to allow the Amazon S3 external content connector to access your Amazon S3 source system.") * [Configure Asana for external content indexing](https://servicenow-prod.fluidtopics.net/KMjseudRp~_b8Bxkv1Bcxw "Create and authorize an OAuth 2.0 application in the Asana developer console to allow the Asana external content connector to access your Asana source system.") * [Configure Atlassian Confluence Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/qg89_duxQAfl2sASeD_t5A "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Confluence Cloud external content connector to crawl spaces and security principals in your Atlassian Confluence Cloud source system.") * [Configure a connector user in Atlassian Jira Cloud](https://servicenow-prod.fluidtopics.net/u4GCfwg_68jWu_GbFUTbzw "Create a user and group in your Atlassian Jira Cloud tenant with access and permissions required by the Atlassian Jira Cloud external content connector. The connector runs as this user when accessing data from your tenant.") * [Configure Atlassian Jira Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/eOh7Ab4Q91IRti_4mD3lxw "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Jira Cloud external content connector to crawl projects and security principals in your Atlassian Jira Cloud source system.") * [Create a public/private key pair for the Box external content connector](https://servicenow-prod.fluidtopics.net/oZ3x6007aL~7V3T7xN7r4Q "Generate an encrypted private key and a public key for use by the Box external content connector.") * [Configure Cornerstone for external content indexing](https://servicenow-prod.fluidtopics.net/SQmVZIfh3Dwn4X57jb0N8Q "Create and authorize an OAuth 2.0 application in the Cornerstone to allow the Cornerstone external content connector to access your Cornerstone source system.") * [Configure Box for external content indexing](https://servicenow-prod.fluidtopics.net/JUW~eKZKXXuuY4elWmdj0A "Create and authorize an OAuth 2.0 application in the Box developer console to allow the Box external content connector to access your Box source system.") * [Configure Docusign for external content indexing](https://servicenow-prod.fluidtopics.net/0t0YXH5Pw91afLN5x5p5rw "Create an app and integration key in Docusign to allow the Docusign external content connector to access your source system.") * [Configure Dropbox for external content indexing](https://servicenow-prod.fluidtopics.net/ZFThw02C1qveLY_EtKtyGg "Create and authorize an OAuth 2.0 application in the Dropbox App Console to allow the Dropbox external content connector to access your Dropbox source system.") * [Configure Fluid Topics for external content indexing](https://servicenow-prod.fluidtopics.net/5gJq6PQIOR1PzCPMthbiDQ "Generate an API key in your Fluid Topics tenant to allow the Fluid Topics external content connector to access your Fluid Topics source system.") * [Configure GitHub Enterprise Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/mNTZ8dinMU_6qFk2VeR~1Q "Create and authorize a GitHub App to allow the GitHub Enterprise Cloud external content connector to access your GitHub Enterprise Cloud content.") * [Configure GitLab for external content indexing](https://servicenow-prod.fluidtopics.net/wyaFGNmYuXz_ruwlT2CRjQ "Create a personal access token for a group owner user account on GitLab.com to allow the GitLab external content connector to access your GitLab source system.") * [Configure Google Drive for external content indexing](https://servicenow-prod.fluidtopics.net/Xu4m6bJOY29bZ_3ok7cM1A "Enable the Google Drive and Admin SDK APIs and create a Google Cloud service account to allow the Google Drive external content connector to crawl eligible shared drives and security principals in your Google Drive source system.") * [Configure HubSpot for external content indexing](https://servicenow-prod.fluidtopics.net/R2mYoie8jkSxT_TDaqEHbw "Create and authorize a legacy public app in HubSpot to allow the HubSpot external content connector to access your HubSpot source system.") * [Configure Lucidchart for external content indexing](https://servicenow-prod.fluidtopics.net/D1WmtFAuQIpWMkxjUffnaw "Create and authorize an OAuth 2.0 application in the Lucid developer tools and enable the SCIM API in the Lucid admin tools to allow the Lucidchart external content connector to access your Lucidchart content.") * [Configure ManageEngine for external content indexing](https://servicenow-prod.fluidtopics.net/zdLNNeusKyfYU9Iy31HVvA "Create a server-based OAuth 2.0 client application in the Zoho API console to allow the ManageEngine external content connector to access your ManageEngine source system.") * [Create a public/private key pair for the Microsoft OneDrive external content connector](https://servicenow-prod.fluidtopics.net/MrfHMPQ0eR8yU5oiDxQ~Cw "Generate a public/private key pair for the Microsoft OneDrive external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.") * [Configure Microsoft OneDrive for external content indexing](https://servicenow-prod.fluidtopics.net/zi~ieEfe~XKe6qre96dSuQ "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft OneDrive external content connector to access your Microsoft OneDrive source system.") * [Create a public/private key pair for the Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/EO5iGiTFdt9Cu9VDCfzxKQ "Generate a public/private key pair for the Microsoft SharePoint Online external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.") * [Configure Microsoft SharePoint Online for external content indexing](https://servicenow-prod.fluidtopics.net/kHGh63v~pTqEQitrsq1dDA "Register an OAuth 2.0 application in the Microsoft Entra admin center to grant the Microsoft SharePoint Online external content connector access to your Microsoft SharePoint Online source system.") * [Configure site and site collection access for the Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/deILU5~Y_svsacoqTqKJFA "Allow the Microsoft SharePoint Online connector to crawl your sites and site collections by granting site-specific SharePoint API FullControl permissions to the OAuth 2.0 app registered in Microsoft Entra for the connector.") * [Create a public/private key pair for the Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/xzUPsVm92seXkOaIJxoVpQ "Generate a public/private key pair for the Microsoft Teams external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.") * [Configure Microsoft Teams for external content indexing](https://servicenow-prod.fluidtopics.net/h0eJ~Tr1ZCBPuPyloUzK4g "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Teams external content connector to access your Microsoft Teams source system.") * [Configure Microsoft Viva Engage for external content indexing](https://servicenow-prod.fluidtopics.net/RzQ3WOjdaYGH2aCdqNLVWA "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Viva Engage external content connector to access your Microsoft Viva Engage source system.") * [Configure Miro for external content indexing](https://servicenow-prod.fluidtopics.net/6WcAJ7OorFGXcTAHsSWJUA "Create and authorize an application in the Miro Developer Hub to allow the Miro external content connector to access your Miro source system.") * [Configure monday.com for external content indexing](https://servicenow-prod.fluidtopics.net/uGb9LKDH9R8kQrZzczKqMg "Obtain an API token for a monday.com user account with admin privileges to allow the monday.com external content connector to access searchable content and metadata from your monday.com source system.") * [Configure Notion for external content indexing](https://servicenow-prod.fluidtopics.net/FDJPc~taq2IcY0DfmGSPNw "Create and authorize an internal integration in the Notion integrations dashboard to allow the Notion external content connector to access your Notion source system.") * [Configure SAP DMS for external content indexing](https://servicenow-prod.fluidtopics.net/iabY0vLgSR8jC6BRAbMBKg "Create service instances and service keys in your SAP Business Technology Platform (BTP) global account to allow the SAP DMS external content connector to access your SAP DMS documents and repositories.") * [Configure your ServiceNow AI Platform instance for external content indexing](https://servicenow-prod.fluidtopics.net/~wk09FiLcLktBQCqInQqyg "Create and configure a non-interactive service user account on your ServiceNow AI Platform source instance to allow access by the ServiceNow instance external content connector.") * [Configure Slack for external content indexing](https://servicenow-prod.fluidtopics.net/mwbOUgwwOUrmGdU0WuI3gw "Create a Slack API application to allow the Slack external content connector to crawl public channels in your Slack source system.") * [Configure Smartsheet for external content indexing](https://servicenow-prod.fluidtopics.net/pMrwgk3FeV_4aaxPLaDQUQ "Generate an API key in Smartsheet to allow the Smartsheet external content connector to access your Smartsheet source system.") * [Configure Trello for external content indexing](https://servicenow-prod.fluidtopics.net/1tEwRa4iwy5zWEJwixUoag "Create and authorize a Power-Up in the Trello Power-Up Admin Portal to allow the Trello external content connector to access your Trello source system.") * [Configure WordPress for external content indexing](https://servicenow-prod.fluidtopics.net/VlvLcjjPEbFSf1HHD6snmw "Create an admin user and an application password in your WordPress website to allow the WordPress external content connector to access your WordPress content.") * [Configure Workday security settings](https://servicenow-prod.fluidtopics.net/DpR5mOKyKzNmQAiquu6ySQ "Create an unconstrained integration system security group in Workday. The Workday external content connector uses this security group when accessing your Workday content.") * [Configure access to help articles in Workday](https://servicenow-prod.fluidtopics.net/1bsEVeKWBhw5jUdlQe0BKQ "Create an article audience rule in Workday and specify it for your help articles to make them accessible by all your employees. The Workday external content connector uses the audience rule and article settings to make content and metadata from your help articles searchable.") * [Configure a Learning assignment custom report in Workday](https://servicenow-prod.fluidtopics.net/0q6Yb6s~rD1ddyMcAf1zTQ "Configure a custom report for Learning assignments in Workday. The Workday external content connector uses this custom report to make content and metadata from your Learning assignment data searchable.") * [Configure a payslip report in Workday](https://servicenow-prod.fluidtopics.net/2PjShIoBXMukFEmRmjCDDA "Configure a custom report for payroll data in Workday. The Workday external content connector uses this report to make content and metadata from your payroll data searchable.") * [Configure Workday for external content indexing](https://servicenow-prod.fluidtopics.net/9PAzJYhLxcmoP1Wb~_lBsw "Create and authorize an OAuth 2.0 API client in your Workday tenant to allow the Workday external content connector to access your Workday source system.") * [Configure Workvivo for external content indexing](https://servicenow-prod.fluidtopics.net/W4qfeRAr05sp~wPiCj615A "Create and authorize a new application in your Workvivo instance to allow the Workvivo external content connector to access your source system and content.") * [Configure Zendesk for external content indexing](https://servicenow-prod.fluidtopics.net/4RxN_bbn6CiFUAVWY0V3YQ "Create an API token in Zendesk Admin Center to allow the Zendesk Guide external content connector to access your Zendesk source system.") * [Configure Zoom for external content indexing](https://servicenow-prod.fluidtopics.net/xco0N~GddQyEkqVwCSOj7w "Create and activate a Server-to-Server OAuth app in the Zoom App Marketplace to allow the Zoom external content connector to access your Zoom source system.") {#configuring-ext-cont-connectors__ul_egh_rf2_m2c} |
| ServiceNow AI Platform admin creates external content connectors | * [Create an Adobe Acrobat Sign external content connector](https://servicenow-prod.fluidtopics.net/dwOm_knHImFSxRgWrF9tWg "Create an external content connector to retrieve searchable content and security principals from your Adobe Acrobat Sign source system.") * [Create an Adobe Experience Manager as a Cloud Service external content connector](https://servicenow-prod.fluidtopics.net/XiRaqza_QH75U_dLNtxnKg "Create an external content connector to retrieve searchable content from your Adobe Experience Manager as a Cloud Service source system.") * [Create an Aha! Roadmaps external content connector](https://servicenow-prod.fluidtopics.net/~agN4YwNr8jh9f_PJ1R52A "Create an external content connector to retrieve searchable content and security principals from your Aha! Roadmaps source system.") * [Create an Amazon S3 external content connector](https://servicenow-prod.fluidtopics.net/Y2yL_3DRKj9RTJAFEpBFWA "Create an external content connector to retrieve searchable content from your Amazon S3 source system.") * [Create an Asana external content connector](https://servicenow-prod.fluidtopics.net/QlLdqManC0r_laO_9XiSkA "Create an external content connector to retrieve searchable content and security principals from your Asana source system.") * [Create an Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/lu~YBZEfgVuKy3bM7r~IaA "Create an external content connector to retrieve searchable content and security principals from your Atlassian Confluence Cloud source system.") * [Create an Atlassian Jira Cloud external content connector](https://servicenow-prod.fluidtopics.net/d8O5zgB7632ELl5vP0pHKA "Create an external content connector to retrieve searchable content and security principals from your Atlassian Jira Cloud source system.") * [Create a Box external content connector](https://servicenow-prod.fluidtopics.net/lfn8NS2g28Ltb9wU6T8mng "Create an external content connector to retrieve searchable content and security principals from your Box source system.") * [Create a Cornerstone external content connector](https://servicenow-prod.fluidtopics.net/QEsRcd_4f7KzZqul5Gp61Q "Create an external content connector to retrieve searchable content from your Cornerstone source system.") * [Create a Docusign external content connector](https://servicenow-prod.fluidtopics.net/_XLhQNWQxdSiWd63DXeKag "Create an external content connector to retrieve searchable content and security principals from your Docusign source system.") * [Create a Dropbox external content connector](https://servicenow-prod.fluidtopics.net/51pKSG9Vq8gLOY7T6Gg9NA "Create an external content connector to retrieve searchable content and security principals from your Dropbox source system.") * [Create a Fluid Topics external content connector](https://servicenow-prod.fluidtopics.net/Zs26fdHqVSn8Ctjym7UKpA "Create an external content connector to retrieve searchable content and security principals from your Fluid Topics source system.") * [Create a GitHub Enterprise Cloud external content connector](https://servicenow-prod.fluidtopics.net/BYyWfq6mODUqKGTji19svQ "Create an external content connector to retrieve searchable content and security principals from your GitHub Enterprise Cloud source system.") * [Create a GitLab external content connector](https://servicenow-prod.fluidtopics.net/hBkxEqspGOa1xG2ZrhXQpQ "Create an external content connector to retrieve searchable content and security principals from your GitLab source system.") * [Create a Google Drive external content connector](https://servicenow-prod.fluidtopics.net/PserdR1YofqGD~L6NoepCw "Create an external content connector to retrieve searchable content and security principals from your Google Drive source system.") * [Create a HubSpot external content connector](https://servicenow-prod.fluidtopics.net/ukGytGIilWsfPWlsiakljw "Create an external content connector to retrieve searchable content and security principals from your HubSpot source system.") * [Create a Lucidchart external content connector](https://servicenow-prod.fluidtopics.net/e2W_FnBNm1OO5yUy9f5BKg "Create an external content connector to retrieve searchable content and security principals from your Lucidchart source system.") * [Create a ManageEngine external content connector](https://servicenow-prod.fluidtopics.net/_sksayjaedYl6or4KCS5eA "Create an external content connector to retrieve searchable content from your ManageEngine source system.") * [Create a Microsoft OneDrive external content connector](https://servicenow-prod.fluidtopics.net/D5B2cWAT5UHE~KIP83n5mA "Create an external content connector to retrieve searchable content and security principals from your Microsoft OneDrive source system.") * [Create a Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/ciTOdRw8IUAi8h7jFPY28A "Create an external content connector to retrieve searchable content and security principals from your Microsoft SharePoint Online source system.") * [Create a Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/4hrhhYveVz3F7PY6uiYG_g "Create an external content connector to retrieve searchable content and security principals from your Microsoft Teams source system.") * [Create a Microsoft Viva Engage external content connector](https://servicenow-prod.fluidtopics.net/hYbDuJiz3VVibEu7~WaFIg "Create an external content connector to retrieve searchable content and security principals from your Microsoft Viva Engage source system.") * [Create a Miro external content connector](https://servicenow-prod.fluidtopics.net/5tjUMPMtZTMPZCl4P1RaaQ "Create an external content connector to retrieve searchable text content and metadata and security principals from your Miro source system.") * [Create a monday.com external content connector](https://servicenow-prod.fluidtopics.net/w~i~Su0FJi2nGOr8IQd22g "Create an external content connector to retrieve searchable content and security principals from your monday.com source system.") * [Create a Notion external content connector](https://servicenow-prod.fluidtopics.net/TrN~oLJu3B8bYqaFx5aIgg "Create an external content connector to retrieve searchable content and security principals from your Notion source system.") * [Create a SAP DMS external content connector](https://servicenow-prod.fluidtopics.net/RhmCYd6msQHdKYOZI6o3~w "Create an external content connector to retrieve searchable content and security principals from your SAP DMS source system.") * [Create a ServiceNow instance external content connector](https://servicenow-prod.fluidtopics.net/rLMWtq8_~WkXP94oUnCHOA "Create an external content connector to retrieve searchable content and security principals from a ServiceNow AI Platform instance.") * [Create a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/~1IJO8Ib_kxOr8bimVJhzw "Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.") * [Create a Slack external content connector](https://servicenow-prod.fluidtopics.net/wPx39yybUdUXg7ED4lYrTA "Create an external content connector to retrieve searchable content from public channels in your Slack source system.") * [Create a Smartsheet external content connector](https://servicenow-prod.fluidtopics.net/e0IB5bE1upTj6OlZBd1AWA "Create an external content connector to retrieve searchable content and security principals from your Smartsheet source system.") * [Create a Trello external content connector](https://servicenow-prod.fluidtopics.net/lqrDx_1bApNiW3BmFMYjUw "Create an external content connector to retrieve searchable content from your Trello source system.") * [Create a Webcrawler external content connector](https://servicenow-prod.fluidtopics.net/i5ctvvQSLMyVy1PLqcSQTQ "Create an external content connector to retrieve searchable content from pages and subdomains in a public web source system. Select from a list of predefined web sources or specify your own web source.") * [Create a WordPress external content connector](https://servicenow-prod.fluidtopics.net/whgLbpPWMRKH8O3IzbuiXQ "Create an external content connector to retrieve searchable content and security principals from your WordPress source system.") * [Create a Workday external content connector](https://servicenow-prod.fluidtopics.net/c~y1dntZYxwbyclS~x6KJQ "Create an external content connector to retrieve searchable content from your Workday source system.") * [Create a Workvivo external content connector](https://servicenow-prod.fluidtopics.net/Pcgy6J8lix9Le~qyu2zipg "Create an external content connector to retrieve searchable content and security principals from your Workvivo source system.") * [Create a Zendesk Guide external content connector](https://servicenow-prod.fluidtopics.net/AcI_tTh0iFala2QBhOG_Tg "Create an external content connector to retrieve searchable content and security principals from your Zendesk source system.") * [Create a Zoom external content connector](https://servicenow-prod.fluidtopics.net/_tXh6_gL2q3CW_GvxnRXLw "Create an external content connector to retrieve searchable content and security principals from your Zoom source system.") {#configuring-ext-cont-connectors__ul_zt1_b3z_t2c} |
| AI Search administrator configures external content connector crawl settings for external content connectors | * [Configure crawl settings for an Adobe Acrobat Sign external content connector](https://servicenow-prod.fluidtopics.net/E7RAJ0za4gTCtXouJ8Ywaw "Specify the agreement documents you want your Adobe Acrobat Sign external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for an Adobe Experience Manager as a Cloud Service external content connector](https://servicenow-prod.fluidtopics.net/Hq08usECq7l19bT082ItGA "Specify the nodes you want your Adobe Experience Manager as a Cloud Service external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for an Aha! Roadmaps external content connector](https://servicenow-prod.fluidtopics.net/mCpdyxaRCdUzLvItnkPuwA "Specify the products you want your Aha! Roadmaps external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for an Amazon S3 external content connector](https://servicenow-prod.fluidtopics.net/Va3JtkniX092nQx5f~kWMw "Define inclusion and exclusion filters to specify the buckets and file types you want your Amazon S3 external content connector to retrieve when running content crawls.") * [Configure crawl settings for an Asana external content connector](https://servicenow-prod.fluidtopics.net/mFZtIlKARlJasrKRnlUFrQ "Specify the projects you want your Asana external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for an Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/X~Zy3wKKLqVAFQsA0L2olw "Specify the spaces you want your Atlassian Confluence Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for an Atlassian Jira Cloud external content connector](https://servicenow-prod.fluidtopics.net/ivEZS1q5c5LC3hnDT~V2Aw "Specify the projects you want your Atlassian Jira Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Box external content connector](https://servicenow-prod.fluidtopics.net/IUv_hKZ_AI~0SP6h3ZP5mw "Specify the user boxes you want your Box external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Cornerstone external content connector](https://servicenow-prod.fluidtopics.net/dWjPksSUTWA1wgwzkpRqUQ "Specify the organization units you want your Cornerstone external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Docusign external content connector](https://servicenow-prod.fluidtopics.net/R5hb5J2jicRej3JiL3H92g "Define inclusion or exclusion filters to control which agreements you want your Docusign external content connector to make searchable.") * [Configure crawl settings for a Dropbox external content connector](https://servicenow-prod.fluidtopics.net/FwkIPLl098qS4ett70mYOw "Specify the user and team folders you want your Dropbox external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Fluid Topics external content connector](https://servicenow-prod.fluidtopics.net/m6BTIIaRXiQRIFPsGFk8~A "Specify restrictions on source content status, visibility, category/collection, tags, languages, and modification dates for the Fluid Topics external content connector's content crawls. Define inclusion or exclusion filters to limit the content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a GitHub Enterprise Cloud external content connector](https://servicenow-prod.fluidtopics.net/CY9NTp11GNgSAkGkzJCKsA "Specify the public and internal repositories you want your GitHub Enterprise Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a GitLab external content connector](https://servicenow-prod.fluidtopics.net/bvIJuSgwIAATSfrY~s9WCA "Specify the groups, projects, and repositories you want your GitLab external content connector to crawl. Select the issues, wikis, merge requests, tags, branches, and commits you want the crawl to retrieve and feed to AI Search for indexing.") * [Configure crawl settings for a Google Drive external content connector](https://servicenow-prod.fluidtopics.net/T0TdV0mmVLLTRr_pl2d0dg "Specify the shared drives you want your Google Drive external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a HubSpot external content connector](https://servicenow-prod.fluidtopics.net/Tqo8xMqY_BO1mD1FDHqV7A "Specify the tickets you want your HubSpot external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Lucidchart external content connector](https://servicenow-prod.fluidtopics.net/fODf0bo1Qas8CCnzf5QNLg "Specify the folders you want your Lucidchart external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a ManageEngine external content connector](https://servicenow-prod.fluidtopics.net/78UYll8i671ow1FATePQLQ "Delimit the set of knowledge articles you want your ManageEngine external content connector to retrieve. Define inclusion or exclusion filters to specify which articles the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Microsoft OneDrive external content connector](https://servicenow-prod.fluidtopics.net/kPyOWAf1buSwCIbTGuHMHg "Specify the individual drives you want your Microsoft OneDrive external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/BKpK~oUx06lmRB3yZ7OB3w "Specify the sites you want your Microsoft SharePoint Online external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/9Wvc18eWAZMaVW_6OY7GHA "Specify the teams you want your Microsoft Teams external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Microsoft Viva Engage external content connector](https://servicenow-prod.fluidtopics.net/PNLW~v9~DJHPYZxElLqYug "Specify the communities you want your Microsoft Viva Engage external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Miro external content connector](https://servicenow-prod.fluidtopics.net/KkoxNriSTjBn8PiO4E6Hhw "Specify the Spaces and boards you want your Miro external content connector to crawl. Define inclusion or exclusion filters to restrict the content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a monday.com external content connector](https://servicenow-prod.fluidtopics.net/TXIcoQxBvFi6rvzl3UXNFw "Specify the workspaces you want your monday.com external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Notion external content connector](https://servicenow-prod.fluidtopics.net/w55pI4TPxrNBRFh0y309aQ "Specify the pages you want your Notion external content connector to crawl and feed to AI Search for indexing.") * [Configure crawl settings for a SAP DMS external content connector](https://servicenow-prod.fluidtopics.net/P0feoecVJt_qj8PLJqMBmQ "Specify the folders you want your SAP DMS external content connector to crawl. Define inclusion or exclusion filters to specify which content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a ServiceNow instance external content connector](https://servicenow-prod.fluidtopics.net/KVRzOORCHqv8RQnPTwwDcw "Specify the content types that you want your ServiceNow instance external content connector to retrieve when running content crawls.") * [Configure crawl settings for a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/aQX2k0Y4OOLXbJli0ArGjA "Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.") * [Configure crawl settings for a Slack external content connector](https://servicenow-prod.fluidtopics.net/nuak7wHPB_oS33dLJdsyyQ "Specify the public channels you want your Slack external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Smartsheet external content connector](https://servicenow-prod.fluidtopics.net/ZZRTno7WMMl8dpX3GeVfOw "Specify the items you want your Smartsheet external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Trello external content connector](https://servicenow-prod.fluidtopics.net/1Q6NH3DgZUdHOPZSZeMAkg "Specify the workspaces you want your Trello external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Webcrawler external content connector](https://servicenow-prod.fluidtopics.net/2InfYbiEPnW2iLnGbpKtDg "Specify the pages and subdomains you want your Webcrawler external content connector to retrieve from your specified web source.") * [Configure crawl settings for a WordPress external content connector](https://servicenow-prod.fluidtopics.net/m5VYteb6MEFChHFcJ1TxHQ "Specify the pages and blog posts you want your WordPress external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Workday external content connector](https://servicenow-prod.fluidtopics.net/xVuqqWyrLdDm9t~MP_y0lQ "Specify the content types you want your Workday external content connector to retrieve.") * [Configure crawl settings for a Workvivo external content connector](https://servicenow-prod.fluidtopics.net/amTOflsTjrWhQT1x77Z~Eg "Define inclusion or exclusion filters to control the attachment file types the Workvivo external content connector retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for a Zendesk Guide external crawl connector](https://servicenow-prod.fluidtopics.net/xnfxq7ROjVXIvrSgYltDzQ "Specify the article locales and attachment file types you want your Zendesk Guide external content connector to crawl when running content crawls. Define inclusion or exclusion filters for domains to restrict the set of users the crawl retrieves access permissions for when running user permission crawls.") * [Configure crawl settings for a Zoom external content connector](https://servicenow-prod.fluidtopics.net/JR5soJ6HdIKQ1DtFRWUS1g "Specify the content types you want your Zoom external content connector to retrieve.") {#configuring-ext-cont-connectors__ul_pkf_qf2_m2c} |
| AI Search administrator creates (and optionally schedules) crawls for external content connectors | * [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.") * [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.") {#configuring-ext-cont-connectors__ul_v3h_1jn_dgc} |
[ ]

{#configuring-ext-cont-connectors__table_xbh_4z2_tdc}
* **[Adobe Acrobat Sign external content connector](https://servicenow-prod.fluidtopics.net/I~anejDKVdmx8N_~ucMx1A)**   
  The Adobe Acrobat Sign external content connector retrieves documents from agreements in your Adobe Acrobat Sign source system and makes their content and metadata searchable in AI Search applications.
* **[Adobe Experience Manager as a Cloud Service external content connector](https://servicenow-prod.fluidtopics.net/3wl2QVGuoW_PJgqo7Z3GDA)**   
  The Adobe Experience Manager as a Cloud Service external content connector retrieves assets from nodes in your Adobe Experience Manager as a Cloud Service source system and makes their content and metadata searchable in AI Search applications.
* **[Aha! Roadmaps external content connector](https://servicenow-prod.fluidtopics.net/AB_V5ErOoBe~sRzZ8RFpCA)**   
  The Aha! Roadmaps external content connector retrieves Features, Goals, Ideas, Notes, and Releases from workspaces in your Aha! Roadmaps source system and makes their content and metadata searchable in AI Search applications.
* **[Amazon S3 external content connector](https://servicenow-prod.fluidtopics.net/L80ZHT_YeTSSEhKa6lE~Qw)**   
  The Amazon S3 external content connector retrieves files from buckets in your Amazon S3 source system and makes their content and metadata searchable in AI Search applications.
* **[Asana external content connector](https://servicenow-prod.fluidtopics.net/0D9expIA1YDHfVNSx2WeKw)**   
  The Asana external content connector retrieves projects, tasks, and comments from your Asana source system and makes their content and metadata searchable in AI Search applications.
* **[Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/ipdA8Ypu9RYeHxzhMDFRfg)**   
  The Atlassian Confluence Cloud external content connector retrieves pages and attachments from spaces in your Atlassian Confluence Cloud source system and makes their content and metadata searchable in AI Search applications.
* **[Atlassian Jira Cloud external content connector](https://servicenow-prod.fluidtopics.net/CMeZu_6wz45xiEtDxm6hAQ)**   
  The Atlassian Jira Cloud external content connector retrieves work items and attachments from projects in your Atlassian Jira Cloud source system and makes their content and metadata searchable in AI Search applications.
* **[Box external content connector](https://servicenow-prod.fluidtopics.net/0vNSQn2cde5YY4kV0fzV4w)**   
  The Box external content connector retrieves files and attachments from your Box source system and makes their content and metadata searchable in AI Search applications.
* **[Cornerstone external content connector](https://servicenow-prod.fluidtopics.net/gTIjTDYhYgrSCQTUWaFKuw)**   
  The Cornerstone external content connector retrieves Catalogue and Learning objects from organization units in your Cornerstone Learning Management System (LMS) and makes their content and metadata searchable in AI Search applications.
* **[Docusign external content connector](https://servicenow-prod.fluidtopics.net/8i5dCYJC9V3XGH9FBP65Fg)**   
  The Docusign external content connector retrieves agreements from envelopes in your Docusign source system and makes their content and metadata searchable in AI Search applications.
* **[Dropbox external content connector](https://servicenow-prod.fluidtopics.net/~UqU9Bg~oOid3B8C8vxllA)**   
  The Dropbox external content connector retrieves files from user folders and team folders in your Dropbox source system and makes their content and metadata searchable in AI Search applications.
* **[Fluid Topics external content connector](https://servicenow-prod.fluidtopics.net/FdTHoEcQHUvlutBDUBMjaQ)**   
  The Fluid Topics external content connector retrieves Topics, Articles, Publications, and associated content pages delivered through portals in your Fluid Topics source system and makes their content and metadata searchable in AI Search applications.
* **[GitHub Enterprise Cloud external content connector](https://servicenow-prod.fluidtopics.net/bWaBsKir_uieOK4zuXaXlw)**   
  The GitHub Enterprise Cloud external content connector retrieves commits, issues, and pull requests from public and internal repositories in your GitHub Enterprise Cloud source system and makes their content and metadata searchable in AI Search applications.
* **[GitLab external content connector](https://servicenow-prod.fluidtopics.net/SkF79kI4CcvkbUE2BHp5~A)**   
  The GitLab external content connector retrieves issues, wikis, merge requests, tags, branches, and commits from groups, projects, and repositories in your GitLab.com source system and makes their content and metadata searchable in AI Search applications.
* **[Google Drive external content connector](https://servicenow-prod.fluidtopics.net/Y9C1S9vw7PO0gLRBkkuU1g)**   
  The Google Drive external content connector retrieves files and attachments from eligible shared drives in your Google Drive source system and makes their content and metadata searchable in AI Search applications.
* **[HubSpot external content connector](https://servicenow-prod.fluidtopics.net/32HHGKO1gea5qcMqEQr4Sg)**   
  The HubSpot external content connector retrieves tickets and notes from your HubSpot source system and makes their content and metadata searchable in AI Search applications.
* **[Lucidchart external content connector](https://servicenow-prod.fluidtopics.net/7dABvdBqPeBBFXmqgk1MuA)**   
  The Lucidchart external content connector retrieves documents and folders from folders in your Lucidchart source system and makes their text content and metadata searchable in AI Search applications.
* **[ManageEngine external content connector](https://servicenow-prod.fluidtopics.net/2a2d2FDWlx6HRUY9AsDHkA)**   
  The ManageEngine external content connector retrieves public-domain knowledge articles from knowledge bases in your ManageEngine source system and makes their content and metadata searchable in AI Search applications.
* **[Microsoft OneDrive external content connector](https://servicenow-prod.fluidtopics.net/3vUeH24JtfF_E4W8QGLfOQ)**   
  The Microsoft OneDrive external content connector retrieves files from individual drives in your Microsoft OneDrive source system and makes their content and metadata searchable in AI Search applications.
* **[Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/F4NtckdnMUCkawlxuD2yNQ)**   
  The Microsoft SharePoint Online external content connector retrieves pages from sites in your Microsoft SharePoint Online source system and makes their content and metadata searchable in AI Search applications.
* **[Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/PiDRgwFtDTd5faaV4tK7xw)**   
  The Microsoft Teams external content connector retrieves conversations and attachments from teams in your Microsoft Teams source system and makes their content and metadata searchable in AI Search applications.
* **[Microsoft Viva Engage external content connector](https://servicenow-prod.fluidtopics.net/be9LclP9KT4OGUb9oe6Vsw)**   
  The Microsoft Viva Engage external content connector retrieves messages and attachments from conversations in your Microsoft Viva Engage source system and makes their content and metadata searchable in AI Search applications.
* **[Miro external content connector](https://servicenow-prod.fluidtopics.net/9ziuqMLhqryYUyV1oY290w)**   
  The Miro external content connector crawls boards from Spaces in your Miro source system and makes their text content and metadata searchable in AI Search applications.
* **[monday.com external content connector](https://servicenow-prod.fluidtopics.net/IUDdkbuGKv61RukTFpHm8A)**   
  The monday.com external content connector crawls workspaces, boards, board items, and workdocs from your monday.com source system and makes their content and metadata searchable in AI Search applications.
* **[Notion external content connector](https://servicenow-prod.fluidtopics.net/lChmq59gUfLVHI5OgFG9hg)**   
  The Notion external content connector retrieves pages and files from your Notion source system and makes their content and metadata searchable in AI Search applications.
* **[SAP DMS external content connector](https://servicenow-prod.fluidtopics.net/MBK6e5lm~XBrZ0GgSeKReA)**   
  The SAP DMS external content connector retrieves documents from repositories in your SAP Document Management System instance and makes their content and metadata searchable in AI Search applications.
* **[SAP SuccessFactors external content connector](https://servicenow-prod.fluidtopics.net/~IeSSdbsH53~6AYp9uJOcg)**   
  The SAP SuccessFactors external content connector parses trainings exported from your SAP SuccessFactors Learning environment and makes their content and metadata searchable in AI Search applications.
* **[ServiceNow instance external content connector](https://servicenow-prod.fluidtopics.net/E4WggXtUKoaUU8gxjbmgvw)**   
  The ServiceNow instance external content connector retrieves KB article records (and their attachments) from your ServiceNow AI Platform source instance and makes their content and metadata searchable in AI Search applications in your ServiceNow AI Platform destination instance.
* **[ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/4K87yeypEmFo7i5UqZIkKw)**   
  The ServiceNow® product documentation external content connector retrieves topics from the ServiceNow product documentation and makes their content and metadata searchable in AI Search applications.
* **[Slack external content connector](https://servicenow-prod.fluidtopics.net/h0zscPPv0hGRrgshZn2Vpg)**   
  The Slack external content connector retrieves attachments from public channels in your Slack source system and makes their content and metadata searchable in AI Search applications.
* **[Smartsheet external content connector](https://servicenow-prod.fluidtopics.net/7QuSCZnlhTqrU~Ms8Km7mA)**   
  The Smartsheet external content connector retrieves sheets from workspaces in your Smartsheet source system and makes their content and metadata searchable in AI Search applications.
* **[Trello external content connector](https://servicenow-prod.fluidtopics.net/ds5yej9mKnZ8UkPAsYRoQg)**   
  The Trello external content connector retrieves boards that are accessible to all users in your Trello source system and makes their content and metadata searchable in AI Search applications.
* **[Webcrawler external content connector](https://servicenow-prod.fluidtopics.net/Buegw5jINye0rziyQV8Csg)**   
  The Webcrawler external content connector retrieves pages and subdomains from a public website and makes their content and metadata searchable in AI Search applications. This connector can crawl content from predefined public web sources or your own custom web sources.
* **[WordPress external content connector](https://servicenow-prod.fluidtopics.net/iGs1PC17kWd0~KpBO9dfvA)**   
  The WordPress external content connector retrieves pages and blog posts and their attachments from websites in your WordPress source system and makes their content and metadata searchable in AI Search applications.
* **[Workday external content connector](https://servicenow-prod.fluidtopics.net/cLCLMJ9eqFq6aQpi0QLrqg)**   
  The Workday external content connector retrieves help articles, benefits, learning assignments, Manager Insights Hub data, payroll information, PTO information, and vacation policies from your Workday source system and makes their content and metadata searchable in AI Search applications.
* **[Workvivo external content connector](https://servicenow-prod.fluidtopics.net/boo5F0ejObh8W2B0oxkX~w)**   
  The Workvivo external content connector retrieves articles, comments, documents, events, kudos, pages, and updates from your Workvivo source system and makes their content and metadata searchable in AI Search applications.
* **[Zendesk Guide external content connector](https://servicenow-prod.fluidtopics.net/PvNm_IHiduGzvQRDMxQTVg)**   
  The Zendesk Guide external content connector retrieves articles and attachments from knowledge bases in your Zendesk Guide source system and makes their content and metadata searchable in AI Search applications.
* **[Zoom external content connector](https://servicenow-prod.fluidtopics.net/EDi0fhKlA2nnDsuCPGiSMw)**   
  The Zoom external content connector retrieves webinars and meetings from your Zoom source system and makes their content and metadata searchable in AI Search applications.
* **[Rename an external content connector](https://servicenow-prod.fluidtopics.net/8wmuUN_toSTEhcyz3ZSB3g)**   
  Change the name of an existing external content connector.
* **[Deactivate, reactivate, or delete an external content connector](https://servicenow-prod.fluidtopics.net/KwyzdQXp34ehOXhGl_BrPw)**   
  Deactivate an external connector to pause its scheduled crawls while retaining all of the content and metadata that it has already crawled. Reactivate a deactivated connector to resume its scheduled crawls. Delete an external content connector to remove the connector's definition along with all content and metadata that it has crawled.
* **[Edit connection or crawl settings for an external content connector](https://servicenow-prod.fluidtopics.net/bApEZBWSjMlOKe~aW25pJg)**   
  Connector administrators can modify the connection settings and crawl settings for an existing external content connector. If your changes to a connector's settings invalidate its current crawl results, the system prompts you to run a new content crawl.
* **[Configure user permission settings for an external content connector](https://servicenow-prod.fluidtopics.net/gV5CmuNO1z2In99bB7HITQ)**   
  Override the default field mappings for an external content connector's user permission crawls. Specify the fields that uniquely identify user security principals in your source system and users in your ServiceNow AI Platform® instance. Optionally execute a custom script to transform security principal IDs before they're compared with the IDs of users in your instance.
* **[Connect an external content connector to a search profile](https://servicenow-prod.fluidtopics.net/O1_d0dPqWANwyTUPT43BrA)**   
  Make results from an external content connector searchable in your portals and search applications by connecting its search sources to your existing search profiles.
* **[Add an external content search source to ServiceNow Otto for Virtual Agent](https://servicenow-prod.fluidtopics.net/qqhjjrX4bwQ6Z3wbQl~AaA)**   
  Include searchable content retrieved by an external content connector in your ServiceNow Otto for Virtual Agent chats.
* **[Verify your connection settings and source system permissions for an external content connector](https://servicenow-prod.fluidtopics.net/2Zb1XSfgjfHZzMrKyz4eJw)**   
  Check that connection settings and source system permissions are correctly specified for your external content connector. Perform this task to verify whether permission changes or revocations affect the connector's ongoing or scheduled crawls.
* **[Resolve health issues for an external content connector](https://servicenow-prod.fluidtopics.net/N3BSLw5hHOenhDWzWDLHow)**   
  View and resolve connector health issues using the connector health dashboard in the external content connector editor.