---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Analytics

# Analytics for external content connectors {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Analytics for external content connectors

This feature provides detailed metrics and analytics on the performance and activity of your external content connectors within ServiceNow.
By accessing the Analytics tab in the connector editor, customers can monitor how their connectors interact with content over specific time periods, helping to optimize indexing and crawling activities for AI Search.
Show full answer Show less  

## Key Features

* **Date Range Filter:** Allows you to specify the reporting period for all analytics data, enabling focused analysis over custom time frames.
* **Document Statistics:** Includes various metrics visualized through timeseries graphs and single score cards with trend indicators. These metrics track:
  * **Documents indexed:** Number of documents retrieved and included in the AI Search index per date.
  * **Quota usage:** Shows current indexed item count versus the connector's indexing limit, with a progress bar indicating usage level. Note that deleted items do not reduce this quota figure.
  * **New, Updated, Discovered, Indexed, Deleted, and Skipped items:** Each metric displays the count within the selected date range and trend comparisons to previous periods. Skipped items reflect those omitted due to processing errors, excluding those excluded by crawl settings.
* **Crawl Statistics:** Visualization and scores for crawler activity including:
  * **Crawls executed:** Histogram charts display successful and failed crawl counts per date, with interactive legend controls to toggle visibility.
  * **Document crawls:** Dual scores showing counts of successful and failed content crawls within the selected timeframe.
  * **User permission crawls:** Dual scores indicating successful and failed user permission crawls in the selected period.

## Key Outcomes

ServiceNow customers can leverage these analytics to:

* Monitor connector efficiency and indexing volume over time.
* Identify trends and issues such as processing errors or crawl failures promptly.
* Manage quota usage effectively to avoid exceeding indexing limits.
* Optimize connector performance by understanding document and crawl activity patterns.  
Metrics that show how your external content connector has run over time.
You can view analytics for an external content connector by navigating to the Analytics tab in the connector editor. For more details on this procedure, see [Review analytics for an external content connector](https://servicenow-prod.fluidtopics.net/DEqglBxx2P8GN6ONj~pZZQ "Review analytics for an external content connector to gain insight into its crawl behavior.").

## Date range {#analytics-external-content-connectors__section_g2g_rzv_5gc}

Use the Date range interactive filter to specify the reporting time period for all external content connector analytics reported on this page.

## Document statistics {#analytics-external-content-connectors__section_vkg_qzv_5gc}

{#analytics-external-content-connectors__table_ohq_4zv_5gc__entry__2}

| Metric | Description |
|-|-|
| Documents indexed | Timeseries visualization: Graph shows the number of items (documents with searchable content and metadata) the connector retrieved that were included in the AI Search index for each date in the selected date range. |
| Quota usage | Single score with progress bar: * First value shows the number of items the connector retrieved that are currently included in the AI Search index. Note: Deleted items aren't deducted from this quota usage figure. * Second value shows the indexing limit for the connector. * Progress bar shows how close the connector is to its indexing limit. {#analytics-external-content-connectors__ul_exj_hdy_vgc} |
| New | Single score with trend: * Score shows the number of new items the connector added to the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_mrz_jdy_vgc} |
| Updated | Single score with trend: * Score shows the number of items the connector updated in the AI Search index (to reflect content and metadata changes) in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_i35_ldy_vgc} |
| Discovered | Single score with trend: * Score shows the number of items the connector processed in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_inx_4dy_vgc} |
| Indexed | Single score with trend: * Score shows the number of items the connector fed to the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_a3h_pdy_vgc} |
| Deleted | Single score with trend: * Score shows the number of items the connector deleted from the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_lpm_pdy_vgc} |
| Skipped | Single score with trend: * Score shows the number of items skipped due to processing errors in the selected date range. Note: This number doesn't include items excluded by crawl settings specified for the connector. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_qfr_pdy_vgc} |
[ ]

{#analytics-external-content-connectors__table_ohq_4zv_5gc}

## Crawl statistics {#analytics-external-content-connectors__section_xh1_rzv_5gc}

{#analytics-external-content-connectors__table_qxy_4zv_5gc__entry__2}

| Metric | Description |
|-|-|
| Crawls executed | Timeseries visualization: * Histogram area chart shows the number of successful crawls run for the connector for each date in the selected date range. * Histogram line chart shows the number of failed crawls run for the connector for each date in the selected date range. {#analytics-external-content-connectors__ul_htn_m2y_vgc}Select an individual crawl's name from the histogram legend to hide its entries from the histogram or display them again. |
| Document crawls | Dual score: * First value shows the number of successful content crawls run for the connector in the selected date range. * Second value shows the number of failed content crawls run for the connector in the selected date range. {#analytics-external-content-connectors__ul_m1t_x2y_vgc} |
| User permission crawls | Dual score: * First value shows the number of successful user permission crawls run for the connector in the selected date range. * Second value shows the number of failed user permission crawls run for the connector in the selected date range. {#analytics-external-content-connectors__ul_tfp_z2y_vgc} |
[ ]

{#analytics-external-content-connectors__table_qxy_4zv_5gc}