---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure AI Search as the source for Ask ServiceNow Otto suggestions

# Configure AI Search as the source for Ask ServiceNow Otto suggestions {#ariaid-title1}

Release version: Australia  
Updated July 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable term highlighting in enhanced chat's Ask ServiceNow Otto suggestions by configuring AI Search as the source for those suggestions.

## Before you begin

You must have at least Now Assist in AI Search 15 installed.

Role required: admin

## About this task

By default, Ask ServiceNow Otto suggestions are generated using a prefix-based GlideAggregate query against the Utterance Suggestion \[sys_suggested_utterance\] table.

Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto and provides improvements such as wildcard searching and lemmatization for suggestions.

For more information on Ask ServiceNow Otto suggestions in enhanced chat, see [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Procedure

1. Index all content for the Ask ServiceNow Otto Suggestions indexed source.
   1. Navigate to AllAI SearchAI Search IndexIndexed Sources.
   2. Open the record for the Ask ServiceNow Otto Suggestions indexed source.
   3. Select Index All Tables.
   {#configure-ai-search-source-ask-now-assist-suggestions__substeps_xwv_nct_chc}
2. Publish the Ask ServiceNow Otto Suggestions search profile.
   1. Navigate to AllAI SearchSearch ExperienceSearch Profiles.
   2. Open the record for the Ask ServiceNow Otto Suggestions search profile.
   3. Select Publish.
   {#configure-ai-search-source-ask-now-assist-suggestions__substeps_cbz_xct_chc}
3. Navigate to the list view for the System Property \[sys_properties\] table.
   1. Navigate to All.
   2. In the Filter field, enter <kbd class="ph userinput">sys_properties.list</kbd>, then press Enter.
   {#configure-ai-search-source-ask-now-assist-suggestions__substeps_ubk_ddt_chc}
4. Search for the glide.search.suggestions.utterance.use_ais system property record and perform the appropriate steps depending on whether it exists or not.
   * If the glide.search.suggestions.utterance.use_ais record already exists in the System Property table, open it.
   * If no record with the name glide.search.suggestions.utterance.use_ais exists in the System Property table, select New, then enter <kbd class="ph userinput">glide.search.suggestions.utterance.use_ais</kbd> as the name for your new system property and select true \| false as its type.
   {#configure-ai-search-source-ask-now-assist-suggestions__choices_ij3_hny_chc}
5. On the System Property form, set the system property's value to true, then select Update.

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