---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure and manage AI Search in search applications

# Configure and manage AI Search in search applications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read  
Configure and manage the AI Search settings for search applications that support the AI Search engine.

## Before you begin

Role required: ais_admin

## About this task

You can modify existing search application configurations, or create and configure your own search application configurations with AI Search when you specify it as the search engine. By configuring the AI Search settings for a search application, you can customize the search experience for your specific needs. To set up the AI Search configuration, you do the following tasks from the search application configuration landing page:

1. Assign a search profile.
   * Create a search profile.
   * Set the search sources as a priority to define the behavior of your search application.

   For more information, see [Search profiles in AI Search](https://servicenow-prod.fluidtopics.net/k4EU6akQVtsKUy_OJ_7TMg "Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform application. Publish search profiles to make them available in your search applications.").
2. Define the search app configuration.
   * Configure the search profile to customize the user interface of your search application.

   For more information, see [Search application configurations](https://servicenow-prod.fluidtopics.net/jF82SJ9h8GndvPb6Mq4h3Q "A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings.").
3. Test and turn on AI Search.
   * Display the options to test and verify AI Search in your search profile.
   * Activate or deactivate AI Search based on its configuration status.

   For more information, see AI Search Admin console Applications page.
{#ais-admin-console-setup-manage-ais__ol_cn2_25y_g2c}  
Figure 1. Search application configuration landing page

## Procedure

1. Navigate to AllAI Search AdminAI Search Admin Home.
2. In Set up and Manage AI Search in your applications section, select a supported search application that you want to configure the AI Search settings for.
3. In the application configuration landing page, assign a search profile.

   | Option | Procedure |
   | Create a new search profile | Select Create new. A new search profile is created automatically. You can rename it or use a different search profile. For more information about the search profile controls, see AI Search Admin console Applications page. For a description of the search profile field values, see [Search Profile form](https://servicenow-prod.fluidtopics.net/z25SMaWhB7pwauxSKYIwiw "The Search Profile form enables you to create a search profile for use in AI Search applications."). |
   | Link an existing search profile | 1. Select Select existing. 2. Select a profile from the list of existing search profiles. 3. Select Link to application name. {#ais-admin-console-setup-manage-ais__ol_dlj_nbp_f2c} |
   |-|-|

   {#ais-admin-console-setup-manage-ais__choicetable_s2z_q1p_f2c}  
   Each search profile contains the settings that determine how AI Search generates the search results for a search. The search profile settings include Search sources, Dictionaries, Result improvement rules, Genius results, and Review \& publish.

   1. Add Search sources to a search profile to make your searchable content available for your users.  
      * Create a search source:
        1. On the Search sources tab, select New.
        2. On the form, fill in the fields.For a description of the field values, see [Search Source form](https://servicenow-prod.fluidtopics.net/rqmy4F9pj9p9lBEQjGAuxA "The Search Source form enables you to create a search source that you can make available in AI Search user search experiences.").

        3. Select Submit.
        {#ais-admin-console-setup-manage-ais__ol_qcz_zwt_f2c}
      * Link an existing AI Search search source:
        1. On the Search sources tab, select Link.
        2. From the list of existing AI Search search sources, select one or more search sources.
        3. Select Link.
        {#ais-admin-console-setup-manage-ais__ol_pfg_kjp_f2c}

      {#ais-admin-console-setup-manage-ais__ul_i1b_v2p_f2c}

      For more information, see [Search sources in AI Search](https://servicenow-prod.fluidtopics.net/BzYQ0BGXWlEpJrmmvXanyw "Define search sources to make your searchable content available in search experiences. Choose an indexed source and configure optional filter conditions to limit the content that users can search.").
   2. Define the language-specific dictionaries of terms, such as equivalent terms (synonyms), common terms, and spell check.  
      * Create a AI Search term:
        1. On the Dictionaries tab, select New.
        2. On the form, fill in the fields.For a description of the field values, see [Dictionary form](https://servicenow-prod.fluidtopics.net/cBf~dSiwSl~dcrmXca7Rwg "The Dictionary form enables you to create a typo handling, stop word, or synonym dictionary for use in your AI Search search profiles.").

        3. Select Submit.
        {#ais-admin-console-setup-manage-ais__ol_kvc_sxt_f2c}
      * Link an existing AI Search term:
        1. On the Dictionaries tab, select Link.
        2. From the list of existing AI Search dictionaries, select one or more dictionaries.
        3. Select Link.

        {#ais-admin-console-setup-manage-ais__ol_zww_53p_f2c}

        For more information, see [Search profiles in AI Search](https://servicenow-prod.fluidtopics.net/k4EU6akQVtsKUy_OJ_7TMg "Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform application. Publish search profiles to make them available in your search applications.").
      {#ais-admin-console-setup-manage-ais__ul_w4w_vhp_f2c}
   3. Define the Result improvement rules to boost, block, or promote the search results for specific search queries.  
      1. On the Result improvement rules tab, select New.
      2. On the form, fill in the fields.For a description of the field values, see [AI Search Results Improvement Rule form](https://servicenow-prod.fluidtopics.net/R~WTTm3QlRfR5RqqykcVmg "The AI Search Results Improvement Rule form enables you to create a result improvement rule in an AI Search search profile.").

      3. Select Submit.
      4. From the Actions related list, create boost action, block, or promote documents to appear as search results.
      5. Select Update.

      {#ais-admin-console-setup-manage-ais__ol_jky_trp_f2c}

      For more information, see [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.").
   4. Populate one or more Genius Result cards with concise, actionable answers that are derived from the relevant search results by linking AI Search Genius results configurations to your search profile.  
      A search profile can include multiple Genius Result configuration links.
      1. On the Genius Results Configuration tab, activate base system genius results for your search profile from the list of genius result configuration options.
      2. Select Save.

      {#ais-admin-console-setup-manage-ais__ol_e2d_prp_f2c}

      For more information, see [Genius Result configurations in the base system](https://servicenow-prod.fluidtopics.net/lCBtvqcQs2bEVu0ZtjxKPw "Preconfigured AI Search Genius Result configurations display concise, actionable answers derived from high-relevancy search results. These configurations return Genius Result answers for Catalog Items, tables, users, and Knowledge articles that match your search.").
   5. Review and publish the search profile to make the profile's settings active in the linked search applications.  
      1. On the Review \& publish tab, review the summary of your search profile.
      2. If all configurations look correct, select Publish Profile.
      3. Select Finish.
      {#ais-admin-console-setup-manage-ais__ol_c5f_stp_f2c}

   {#ais-admin-console-setup-manage-ais__substeps_vbd_3x4_f2c}  
   The search profile is published and assigned to the search application.
4. Define the search application configuration.

   | Option | Procedure |
   | Create a new search application configuration | Select Create new. A new search application configuration is created automatically. You can rename it or use a different configuration. For more information about the search application configuration controls, see AI Search Admin console Applications page. For a description of the search application configuration field values, see [Search Application Configuration form](https://servicenow-prod.fluidtopics.net/uTbNMDffKUQP4ypfUzaSJQ "The Search Application Configuration form enables you to create a search application configuration for an AI Search application."). |
   | Link an existing search application configuration | 1. Select Select existing. 2. Select an application from the list of existing search application configurations. 3. Select Link to application name. {#ais-admin-console-setup-manage-ais__ol_d42_rxp_f2c} |
   |-|-|

   {#ais-admin-console-setup-manage-ais__choicetable_c42_rxp_f2c}  
   Each search application configuration contains the settings that determine how search results are displayed to users of the application. The search application configuration settings include Auto-complete, Navigation tabs, Sort options, Facet filters, Result-card interface, and Review \& finish.

   1. Display the intelligent suggestions in your search application's input field by adding auto-complete suggestions to the search application configuration.  
      * Create a suggestion:
        1. On the Auto-complete suggestions tab, select New.
        2. On the form, fill in the fields.For a description of the field values, see [Suggestion Reader Group form](https://servicenow-prod.fluidtopics.net/qdUWg3hIY3xo5rnTF_SF6A "The Suggestion Reader Group form enables you to modify settings for an auto-complete suggestion type in the search application configuration for an AI Search application.").

        3. Select Submit.
        {#ais-admin-console-setup-manage-ais__ol_r5w_y2q_f2c}
      * Link an existing suggestion to the search application:
        1. On the Auto-complete suggestions tab, select Link.
        2. From the list of existing suggestions, select one or more search application.
        3. Select Link.
        {#ais-admin-console-setup-manage-ais__ol_iwh_f2q_f2c}

      {#ais-admin-console-setup-manage-ais__ul_hwh_f2q_f2c}

      For more information, see [Auto-complete suggestions in AI Search applications](https://servicenow-prod.fluidtopics.net/3webB35t96NRwaF09nqFeA#auto-complete-ais "Automatically display intelligent suggestions in your search application's input field, helping users formulate their searches or jump directly to relevant results. Suggestions can include relevant search results, popular queries, recent queries from the user's personal history, and popular search results.").
   2. Edit the display settings for navigation tabs to help users navigate within the search application to access and manage information.  
      1. On the Navigation tabs tab, select the Navigation tabs List Actions icon ![]()Edit columns.
      2. On the form, fill in the fields.For a description of the field values, see [Source Facet Bucket form](https://servicenow-prod.fluidtopics.net/7cwVKJN7jKAScKAiCg1qFw "The Source Facet Bucket form enables you to configure display settings for a source facet bucket in the search application configuration for an AI Search application.").

      {#ais-admin-console-setup-manage-ais__ol_hd3_k3q_f2c}  
      Note:  
      AI Search automatically defines the navigation tabs for search application configurations. You can't create or delete these navigation tabs.
   3. Display the search results in a specific order by defining the Sort options for your AI Search application (such as sorting the search results based on the date).  
      1. On the Sort Options tab, select New.
      2. On the form, fill in the fields.For a description of the field values, see [Sort Option form](https://servicenow-prod.fluidtopics.net/hnGQYNKz4n7opQyUO6ZpVQ "The Sort Option form enables you to create a search result sort option in the search application configuration for an AI Search application.").

      3. Select Submit.
      {#ais-admin-console-setup-manage-ais__ol_qch_qjq_f2c}
   4. Define the facets to filter your searches by using categories that are dynamically generated from the current search results (such as filtering the search results based on the dates or keywords).  
      1. On the Facet filters page, select New.
      2. On the form, fill in the fields.For a description of the field values, see [Facet form](https://servicenow-prod.fluidtopics.net/6tMHOYoCynTvjBEytV4n4w "The Facet form enables you to create a facet refinement filter in the search application configuration for an AI Search application.").

      3. Select Submit.
      {#ais-admin-console-setup-manage-ais__ol_qbv_vkq_f2c}
   5. Select the result-card interface of your AI Search application to customize the appearance and layout of search results in AI Search applications.  
      1. On the Result-card interface page, select Choose.
      2. Create or update the result-card interface for the AI Search application.  
         {#ais-admin-console-setup-manage-ais__table_fhr_311_h2c__entry__2}

         | Option | Procedure |
         |-|-|
         | Select from the existing result-card interfaces for your search application. | 1. Select Use an existing result-card interface. 2. From the Result card interface list, select an option. {#ais-admin-console-setup-manage-ais__ol_ghr_311_h2c} |
         | Add a new result-card interface for your search application | 1. Select Create new interface. 2. In the Configuration name field, enter the name. {#ais-admin-console-setup-manage-ais__ol_hhr_311_h2c} |
         [ ]

         {#ais-admin-console-setup-manage-ais__table_fhr_311_h2c}
      3. Select Save.

         For more information, see [Create or edit an EVAM view definition](https://servicenow-prod.fluidtopics.net/DxTCkHReS4IEEAxh9JjVdw "Create or edit an Entity View Action Mapper (EVAM) view definition in the AI Search Admin console to customize how your AI Search results appear in the portal or workspace.").
      {#ais-admin-console-setup-manage-ais__ol_zw3_5lq_f2c}
   6. Review the search application configurations of your AI Search application.
5. Go back to the application configuration landing page and select Test search profile to verify that the search application works as intended.
6. Activate AI Search in the search application by selecting Go to turn on.
{#ais-admin-console-setup-manage-ais__steps_tbd_3x4_f2c}

## Result

The AI Search engine is ready to use AI Search in the search application.
**Related reference**   

* AI Search Admin console Applications page

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