--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Internationalization support # Internationalization support {#ariaid-title1} Release version: Australia Updated July 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Internationalization support AI Search in ServiceNow supports indexing and searching across all languages offered by the ServiceNow AI Platform®. Search administrators can configure language-specific search features for any languages activated within their instance, enabling tailored and effective search experiences for global users. Show full answer Show less ## Search features by language Different AI Search features are supported for various languages to optimize search relevance and accuracy. Key supported features across many languages include Genius Results, Language Identification, Lemma and Unicode normalization, Result Improvement Rules, Stop Words, Synonyms, and Typo Handling. * **Arabic, Brazilian Portuguese, Czech, Dutch, English, French (including French-Canada), Hebrew, Italian, Polish, Russian, Spanish, Turkish:** Full feature set including lemma and Unicode normalization. * **Finnish:** Features including language identification and algorithmic stemming for lemmas. * **German, Danish, Hungarian, Norwegian (Bokmål), Swedish:** Features include decompounding in lemma and Unicode normalization. * **Japanese, Simplified Chinese, Traditional Chinese:** Language identification includes text-region and search-term identification. * **Korean:** Includes decompounding with lemma and Unicode normalization. * **Other AI Platform languages:** Support for Unicode normalization, result improvement rules, stop words, and synonyms. ## Translated content search By default, AI Search returns results for records translated into the user's session language. This behavior is configurable to enhance multilingual search effectiveness: * **Assign Knowledge article search languages by country:** Users can search knowledge articles in multiple languages associated with their country, expanding match possibilities beyond their session language. * **Configure globally searchable knowledge articles:** Define queries to make certain knowledge articles searchable regardless of user session language. * **Set a fallback language:** Specify a fallback language for user sessions so AI Search returns results in both the session and fallback languages. * **Enable a global fallback locale:** Apply a global fallback locale to all translated content searches, commonly used to make English-language records searchable worldwide. **Note:** The global fallback locale is especially useful for ensuring English content availability across all users regardless of their session language. AI Search supports indexing and search for all languages offered by the ServiceNow AI Platform®. Search administrators can configure AI Search search features for languages activated in your instance. For full details on language support in AI Search search features, see [Internationalization support for AI Search](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish."). ## Search features {#explore-language-support-ais__section_b3z_csb_vwb} The following table lists the AI Search search features available for specific ServiceNow AI Platform languages. {#explore-language-support-ais__table_pbc_qnw_rqb__entry__2} | Language | Search features supported | |-|-| | Arabic, Brazilian Portuguese, Czech, Dutch, English, French, French - Canada, Hebrew, Italian, Polish, Russian, Spanish, and Turkish | * [Genius Results](https://servicenow-prod.fluidtopics.net/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") * [Language identification](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.") * [Lemma and Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") * [Typo handling](https://servicenow-prod.fluidtopics.net/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") {#explore-language-support-ais__ul_mjb_ndt_pdc} | | Finnish | * [Genius Results](https://servicenow-prod.fluidtopics.net/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") * [Language identification](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.") * [Lemma and Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") (using algorithmic stemming to identify lemmas) * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") * [Typo handling](https://servicenow-prod.fluidtopics.net/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") {#explore-language-support-ais__ul_awb_twf_5fc} | | German, Danish, Hungarian, Norwegian (Bokmål), and Swedish | * [Genius Results](https://servicenow-prod.fluidtopics.net/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") * [Language identification](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.") * [Lemma and Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") (including decompounding) * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") * [Typo handling](https://servicenow-prod.fluidtopics.net/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") {#explore-language-support-ais__ul_m4g_wnw_rqb} | | Japanese, Simplified Chinese, and Traditional Chinese | * [Language identification](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.") (including text-region and search-term identification) * [Lemma and Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") {#explore-language-support-ais__ul_agl_wnw_rqb} | | Korean | * [Genius Results](https://servicenow-prod.fluidtopics.net/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") * [Language identification](https://servicenow-prod.fluidtopics.net/Hvw2CsNhLvYl5VfpuZA5tg "AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search linguistic features are supported in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.") * [Lemma and Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") (including decompounding) * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") {#explore-language-support-ais__ul_g2k_dz1_vbc} | | All other ServiceNow AI Platform languages activated in your instance | * [Unicode normalization](https://servicenow-prod.fluidtopics.net/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") * [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") * [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") * [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") {#explore-language-support-ais__ul_mxy_xpg_4rb} | [Table 1. Search features supported by language] {#explore-language-support-ais__table_pbc_qnw_rqb} ## Translated content search {#explore-language-support-ais__section_scr_2sb_vwb} By default, AI Search only returns results for records with translated content, such as knowledge articles, that are in the user's ServiceNow AI Platform session language. You can modify this default behavior in the following ways: [Assign Knowledge article search languages by country](https://servicenow-prod.fluidtopics.net/yLoelWSOIPCTa33r~NOPkQ "Improve multilingual search recall by defining a set of Knowledge article search languages for each user country. User searches can match Knowledge articles in any of the search languages specified for their country as well as in the language associated with their ServiceNow AI Platform session.") : Improve multilingual search recall by defining a set of Knowledge article search languages for each user country. User searches can match Knowledge articles in any of the search languages specified for their country as well as in the language associated with their ServiceNow AI Platform session. [Configure globally searchable knowledge articles](https://servicenow-prod.fluidtopics.net/88USFKaz2V~2SAnO5XyEXQ "Define an encoded query for knowledge articles that you want to make searchable in any language.") : Define an encoded query to match knowledge articles that you want to make searchable regardless of the user's session language. [Configure a fallback language](https://servicenow-prod.fluidtopics.net/_WI660Bi1XhTQND5i948DA "When a fallback language is configured for the user's session language, AI Search searches translated documents in both languages. Search uses the appropriate stop word, synonym, and typo handling dictionaries for the fallback language.") : [Set a fallback language](https://servicenow-prod.fluidtopics.net/JiRHcKsVrbzZlq3z563_WA "Set a fallback language to be used when user interface text is not translated in the user's preferred language to accommodate the language needs of your users.") for the user's session language. AI Search returns translated content results from the selected fallback language as well as the user's session language. [Enable a global fallback locale for translated content](https://servicenow-prod.fluidtopics.net/HJKEwtQFxSfngmkX_yeb1w "Configure AI Search to match translated documents in a global fallback locale's language as well as the user's session language.") : Configure a global fallback locale to use for all translated content searches. AI Search returns translated content results from the global fallback locale's language as well as the user's session language. Note: The global fallback locale works best if you want to make all English-language records globally searchable.