---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore

# Exploring Upgrade Console {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Utilize Upgrade Console to gain a comprehensive understanding of your upgrade process and make informed decisions.

## Upgrade Console overview {#um-explore__section_zfc_crk_fdc}

Upgrade Console is an application that provides the option to upgrade from the instance itself. When you request an upgrade, the instance automatically begins the process at the scheduled time. This upgrade includes both pre-upgrade and post-upgrade steps.  
Note:  
You can install the [Upgrade Console](https://store.servicenow.com/sn_appstore_store.do#!/store/application/62336aa2cc80d210f877639778ef1feb/2.1.0) store application from the ServiceNow store for the latest version.  

|-|-|
| [Upgrade Console summary![Upgrade Console summary.]()Access all the relevant information and tools required for your upgrade](QZ~bcyKqbADg_vGdajNnWg "Utilize the Upgrade Console store application to access all pertinent information and tools for your upgrade.") | [Guided Upgrade![Upgrade Console guided tour.]() Simplify your upgrade process with the guided setup](LTOitjSuqf6xSlkL3u4zHA "Upgrade your instance effortlessly with the guided process.") |
[ ]

{#um-explore__table_iwv_lpv_klb}  
Note:  
The Guided Upgrade tab shows up only when the upgrade process has started.  
You can access Upgrade Console in one of the following ways.{#um-explore__table_vjd_4cs_4dc__entry__2}

| Option | Steps |
|-|-|
| Using the application navigator | 1. Navigate to AllAdmin CenterUpgrade Console. 2. Select one of the sections or tool tiles for more information. {#um-explore__ol_wjd_4cs_4dc} |
| Using Admin tab option | 1. Navigate to AdminUpgrade Console. 2. Select one of the sections or tool tiles for more information. {#um-explore__ol_xjd_4cs_4dc} |
| Using Admin tab and Admin Home option | 1. Navigate to AllAdmin CenterAdmin Home. 2. Scroll down to the Get information about your instance section. 3. Select the Upgrade Console link in the Instance Upgrade tile. {#um-explore__ol_ryp_gyn_nfc} |
[ ]

{#um-explore__table_vjd_4cs_4dc}

## Upgrade Console users {#um-explore__cf-exploring-parent-users}

{#um-explore__table_bhy_xfw_sbc__entry__2}

| User | Description |
|-|-|
| upgrade_admin | The system administrator user accesses all tables, tools and information within Upgrade Console on your instance. |
[Table 1. Users]

{#um-explore__table_bhy_xfw_sbc}

## Upgrade Console benefits {#um-explore__section_b3z_nm2_bbc}

{#um-explore__table_c3z_nm2_bbc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| One-stop shop experience for all relevant information for an upgrade | [Upgrade Console summary](https://servicenow-prod.fluidtopics.net/QZ~bcyKqbADg_vGdajNnWg "Utilize the Upgrade Console store application to access all pertinent information and tools for your upgrade.") | System administrator |
| Unfettered access to all tools required for your instance upgrade | [Upgrade Console tools](https://servicenow-prod.fluidtopics.net/kiQO_8CiEMsJL7fy5C4a7w "Access all the necessary tools you might require for a seamless upgrade experience on your instance.") | System administrator |
| Guided setup process for your instance upgrade | [Access guided upgrade on a non-production instance](https://servicenow-prod.fluidtopics.net/47zQNjsYcLFRJ0YKx_k4fQ "Follow the guided upgrade steps to experience the seamless upgrade on your non-production instance.") | System administrator |
[ ]

{#um-explore__table_c3z_nm2_bbc}

## What to explore next {#um-explore__cf-exploring-parent-links}

To learn more about using Upgrade Console, see:

* [Using Upgrade Console](https://servicenow-prod.fluidtopics.net/qtUFXyqIqggj~G59WxcABg "Use the Upgrade Console experience to access all the tools, information, and guided setup for a smooth upgrade on your instance.")
* [Administering Upgrade Console](https://servicenow-prod.fluidtopics.net/2T1V0bFQE_vsRcRrVSmenQ#um-administer "The Administration module contains information about managing upgrade risks.")
* [Upgrade Console references](https://servicenow-prod.fluidtopics.net/13vmsV6fW2X8DCQRxjwLjA "Find all the miscellaneous information about Upgrade Console in this section.")
{#um-explore__ul_fhy_xfw_sbc}

*[\>]: and then