Explore Setup Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Explore Setup Hub

    Setup Hub simplifies the installation, configuration, and deployment of ServiceNow products by automating setup tasks, applying best practices, tracking progress, and packaging changes for production. It offers a guided, streamlined approach to managing these processes, reducing manual effort and improving deployment efficiency. Setup Hub is available to users with Foundation SKUs for ITSM, CBS, ITOM, Employee Slate, and ESM, as well as Pro+ SKUs for Simplified ITSM, ITOM, and HRSD. It also supports tiered SKUs such as Advanced and Prime for ITOM, Simplified IT Service Management, HAM, and CBS, including entitlement-based workflows.

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    Key Features

    • Automated Installation: Automatically installs Setup Hub and selected applications/plugins, especially for new ServiceNow customers in supported non-production instances.
    • Installation Status Tracking: Admin Home displays installation states—'In Progress', 'Ready to Configure', or 'Ready to Install'—to clearly communicate product readiness and next steps.
    • Guided Setup Experience: Provides a contextual onboarding banner and a modular, visually clear UI for focused task management and streamlined configuration.
    • Centralized Control: Enables quicker task completion with reduced navigation and centralized access to critical tools and workflows.
    • Customization Support: Allows users to apply customizations aligned with their entitlements.
    • Role-Based Access: Defines roles such as admin to manage product family-specific role assignments and facilitate setup activities.

    Practical Benefits for ServiceNow Customers

    • Accelerates product setup by automating installations and default configurations, reducing manual steps and potential errors.
    • Improves visibility into setup progress and product readiness, enabling better planning and timely action.
    • Supports entitlement-driven experiences ensuring that users only access relevant configuration options.
    • Facilitates easier management of update sets and batch files through dedicated admin controls.
    • Provides a foundation for integrating with Now Assist and other ServiceNow capabilities to enhance the setup experience.

    Next Steps for Customers

    Customers should install Setup Hub either from the ServiceNow store or via the Admin Home prompt to begin leveraging automated installation and guided configuration. Admin users can assign roles and manage entitlements to tailor the setup experience for their teams. For further guidance, customers can explore detailed product module configurations and administration resources specific to Setup Hub.

    Setup Hub simplifies installing, configuring, and deploying ServiceNow products by automating setup, applying best practices, tracking progress, and packaging changes for production.

    Setup Hub overview

    Setup Hub offers a guided approach for installing, configuring, and deploying ServiceNow products. It streamlines the end‑to‑end setup by automating installation tasks, applying recommended configurations, monitoring setup progress, and preparing changes for production, making deployments more efficient and less manual.

    This application is available to all users with Foundation SKUs for ITSM, CBS, ITOM, Employee Slate and ESM, and Pro+ SKUs for Simplified ITSM, ITOM and HRSD.

    Note:
    Setup Hub supports tiered SKUs (Advanced and Prime) for ITOM, Simplified IT Service Management, HAM and CBS, including entitlement-driven flows and experiences.
    Installing Setup Hub is the first step to experience automatic product installations and implementation of default configurations on your ServiceNow instance.
    Note:
    You can install the Setup Hub application either directly from the ServiceNow store or from the prompt on the Admin Home page.

    Image showing the button for installation of Now Assist for Setup store app

    Zero touch install automatically installs Setup Hub along with selected applications and plugins for net new ServiceNow customers in supported non‑production instances, displays installation status, and enables users to begin configuration without manual setup. A contextual banner appears during initial onboarding to help you get started and you can dismiss it when you no longer need it.

    Screenshot showing the banner and pre-install of Setup Hub

    Admin Home displays the installation status for each product to clearly indicate readiness and required action. Each product shows one of three states to help you understand the current state and determine the next step at a glance.
    • Installation in progress: Indicates when the system is preparing the product in the background
    • Ready to configure: Indicates when installation is complete and you can start the setup process
    • Ready to install: when the product is not yet installed or installation did not complete successfully
    The Setup Hub capability helps you with the following:
    • Automatic installation of the required products and implementation of default configurations.
    • Visually clear and modular UI for focused task management.
    • Provides an intuitive and critical tools interaction.
    • Ensures maintaining control with minimal effort by significantly improving task completion speed through centralized access and reduced navigation steps.
    • Supports customizations as per user entitlements.

    Setup Hub users

    Setup Hub has the following roles.
    Users Description
    admin The admin role helps you assign product family specific roles to users

    See Now Assist for Setup personas and role assignments depending on the product family for more information.

    Setup Hub benefits

    Benefit Feature Users
    Set up an application with Setup Hub Set up an application with Setup Hub admin
    Set up Now Assist Set up Now Assist with Setup Hub admin
    Upload update set batch file Manage update set for Setup Hub admin
    Configure an application with Setup Hub Product modules configuration in Setup Hub admin
    General guidelines for Setup Hub General guidelines admin

    What to explore next

    To learn more about using Setup Hub, see: