--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Search Preview UI # Search Preview UI for AI Search {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Search Preview UI for AI Search The Search Preview UI is a tool within ServiceNow AI Search that enables administrators to test and evaluate AI Search queries using configurations from selected search applications or search profiles. It replaces the legacy Search Preview UI, offering enhanced functionality and a cleaner interface. This tool assists in reviewing query performance, debugging, and overriding default query settings for testing purposes. Show full answer Show less Access the new Search Preview UI via **AI Search \> Preview \> Search Preview (New)** . Use requires the **aisadmin** role, with additional roles like **impersonator** and **aishighsecurityadmin** needed for specific administrative functions. ## Key Features * **Preview Types:** Choose between a full visual view, which uses search application configurations including display settings, or a text view, which previews queries based on search profiles without auto-complete suggestions. * **Search Modes:** Supports *Keyword search* for traditional term matching, and *Hybrid search* combining keyword and semantic vector search for improved precision and contextual relevance. Hybrid search works with indexed sources included in semantic indexing by default and can be extended to additional sources. * **Configuration Selection:** Select a search application or search profile to apply specific configurations during preview. Draft profiles are marked and require publishing to reflect changes. * **Result Display Options:** View results as detailed EVAM result cards, simple result cards as seen in portals, or raw JSON output for deeper analysis. * **Search Input:** Enter queries using AI Search syntax with auto-complete support available in full visual view. * **Debugger Integration:** Launch session debugging and the Script Debugger to troubleshoot query execution. * **Genius Result Answers:** Review AI-generated answers to queries, displayed in a carousel if multiple answers exist. * **Administrator Tools:** Access detailed insights including query processing summaries, Genius Result configurations, stop word and synonym effects, user context simulation, and access testing tools to diagnose and optimize query behavior. * **Facet Filters:** Apply filters to narrow search results based on facets defined in the selected configuration or profile, with options to toggle visibility and clear filters. * **Result Navigation:** Page through results, sort them, and explore raw JSON responses with features like syntax highlighting and search within the JSON output. ## Practical Benefits for ServiceNow Customers * Enables thorough testing and validation of AI Search queries before deployment, ensuring accurate and relevant search results. * Facilitates debugging and performance analysis with integrated admin tools and session debugging capabilities. * Supports customization and refinement of search experiences by previewing different configurations and profiles. * Enhances understanding of how AI Search processes queries, including semantic relevance and handling of synonyms or typos. * Helps diagnose access issues and simulate user contexts to maintain secure and appropriate search result visibility. The Search Preview UI enables you to test AI Search queries using settings from a selected search application configuration or search profile. Administrator tools help you review search query performance data and feedback, debug queries, and override default query settings for testing purposes. Note: The new Search Preview UI feature is included with AI Search. It replaces the legacy Search Preview UI that's included with Advanced AI Search Management Tools. The new version provides additional functionality when compared with the legacy version, and offers a revised and cleaner interface. Access the new Search Preview UI by navigating to AI SearchPreviewSearch Preview (New). ## Required ServiceNow AI Platform® roles {#search-preview-ui-new__section_upb_qj4_2fb} * The ais_admin role is required to view and use the Search Preview UI. * The impersonator role is required for some AI Search administrator tools. * The ais_high_security_admin role is required to bypass search source and content security filtering. For details on this procedure, see [Diagnose search result access issues using the Search Preview UI](https://servicenow-prod.fluidtopics.net/3W3UK5hxB_pKXjJQVkfoJA "Use the Search Preview UI and the AI Search High Security administrator elevated privilege role to determine whether filters prevent a search user from viewing a specific search result in the AI Search index."). {#search-preview-ui-new__ul_uks_ypt_rlb} ## Search Preview UI components {#search-preview-ui-new__section_ynr_ql2_hhc} Figure 1. Search Preview UI {#search-preview-ui-new__table_b4r_ql2_hhc__entry__2} | Component | Description | |-|-| | 1. Preview types list | Select the type of preview you want to view. * Full visual view: preview search query results using the search profile and display settings defined for the search application configuration record selected in the Search Application list. * Text view: preview search query results using a search profile selected in the Search Profile list. When previewing in text view, features from search application configurations, such as auto-complete suggestions, aren't available. {#search-preview-ui-new__ul_wg5_3n2_hhc} | | 2. Search mode list | Select the search mode you want to use for your search query. * Keyword search: Use the legacy keyword search mode to find the best matches for your search query terms. * Hybrid search: Use the hybrid search mode, blending keyword search and semantic vector search to find the best combination of search precision and contextual relevance for your search query. Note: Hybrid search applies to any indexed source that's included in the semantic index. By default, the following indexed sources ship with preconfigured semantic indexing and work with hybrid search: * Knowledge Table indexed source \[kb_knowledge table\] * Catalog Item Table indexed source \[sc_cat_item table\] * Skills indexed source \[sys_gen_ai_skill table\] * All External Content Connectors indexed sources \[connector-specific tables\] {#search-preview-ui-new__ul_qb5_5sl_cjc} You can manually configure additional indexed sources to be included in the semantic index, extending hybrid search to those sources as well. For details on this procedure, see [Configure semantic indexing settings for an indexed source](https://servicenow-prod.fluidtopics.net/FCz4vqBVFx_rBmrku4r_XQ "Specify the semantic indexing configuration settings you want to apply when AI Search indexes records from your indexed sources."). {#search-preview-ui-new__ul_b2h_d42_hhc} | | 3. Search Application / Search Profile list | Select the search application configuration or search profile that you want to apply when previewing search queries. When you select full visual view as the preview type, the name of this list is Search Application and it includes all available search application configurations that have published search profiles with one or more linked search sources. When you select text view as the preview type, the name of this list is Search Profile and it includes all published search profiles with one or more linked search sources. Note: If a search profile has unpublished changes, its entry in the list displays a warning icon ![]() and shows \[DRAFT\] after the profile's name. Publish the search profile to see the changes reflected in the Search Preview UI results. | | 4. Card view list | Select how you want to display the results from your search query: * Result cards with details: Display search results using EVAM result cards, with a text box for each result showing key details like its relevancy score, language, source table, and source record system_id. * Result cards: Display search results using EVAM result cards, as they appear in search portals and applications. * Raw output: Display the search query response object in JSON format. Individual search results appear in this document as objects in the response object's `searchResults` array. {#search-preview-ui-new__ul_ur4_vn2_hhc} | | 5. Search input field | Enter search query terms and operators in this field. To preview the query's results using settings from the selected search application configuration or search profile, press Enter or select the Submit search icon ![](). To clear the search input field, select the Clear search term icon ![](). For details on search query syntax and operators, see [AI Search query language](https://servicenow-prod.fluidtopics.net/_jLxz9KKBxu4cUa~DDbv4w "Learn how to construct search queries using terms, phrases, and AI Search query operators."). When you select full visual view as the preview type, this field displays auto-complete suggestions from your selected search application configuration. When you select text view as the preview type, this field doesn't display auto-complete suggestions. | | 6. Open Debugger button | Select this icon to enable session debugging for AI Search and launch the Script Debugger in a new browser tab. To learn about session debugging and using the Script Debugger, see [Enable session debugging for AI Search](https://servicenow-prod.fluidtopics.net/hktCedvnEdVmfwnhGAbISg "Capture and review detailed AI Search log messages for a user session.") and [Script Debugger and Session Log](https://www.servicenow.com/docs/access?context=script-debugger&version=australia&pubname=australia-api-reference&ft:locale=en-US). | | 7. Genius Result answers | Review the Genius Result answers the search query produces when executed with the selected search application configuration or search profile. Note: Genius Result answers may not appear for all search queries. If multiple Genius Result answers are produced for the search query, they appear in a carousel, with the currently selected answer displayed. | | 8. AI Search administrator tools | Select the icon for the administrator tool that you want to use: Summary ![]() : View links to the search query's search profile (and search application configuration, in full visual view). Review overview data on the processing of the search query. Genius Results ![]() : View the Genius Result configurations activated for the search query, with those that generated Genius Result answers indicated. Review the set of search results that were sent to the LLM for Genius Result answer generation. Details ![]() : View summaries of how stop word, typo handling, and synonym dictionaries affected processing of the search query. Review the list of fields and values from the search query object, filtering to focus on areas of interest. Profile ![]() : Set a user or locale for the search query to test user access to results or view translated documents. Specify user context field values for the search query to test result improvement rule triggers. For more details on each administrator tool's output, controls, and fields, see [Search Preview admin tools](https://servicenow-prod.fluidtopics.net/_UxdYTal0olPrrD5VG8BVA "Learn about the output, controls, and fields provided by admin tools in the new Search Preview UI."). | | 9. Filters | View facet filters applicable to your current search results. To filter the query results, select a facet bucket. To remove the filter, clear the facet bucket selection, select Clear at the facet level, or select Clear all. You can hide the filter list by selecting Hide filters and display it again by selecting Show filters. The filter list contents depend on whether you're previewing results for a search application configuration or a search profile. * Search application configuration: The filter list displays facet filters for the facets defined in the search application configuration. * Search profile: The filter list displays a facet filter for the source table field. {#search-preview-ui-new__ul_k4r_ql2_hhc} To learn more about facet filters, see [Create a facet in an AI Search application configuration](https://servicenow-prod.fluidtopics.net/TljxLuNSVDJtoj3Bv0B~Ug "Define facets to refine your searches using categories dynamically generated from the current search results."). | | 10. Search query results | View the results the search query produces when executed with the selected search application configuration or search profile. When viewing result cards, you can page through results by selecting Next or Previous, and use the Sort search results list to choose a sort order for the displayed search results. When viewing raw output, this section displays the search query response object in JSON format. Select the Search icon ![]() to search for a term in the response. Open the More options menu to activate or deactivate syntax highlighting, show or hide the navigation minimap of the full JSON response, or enable or disable word wrap. | [Table 1. Search Preview UI components] {#search-preview-ui-new__table_b4r_ql2_hhc} * **[Search Preview admin tools](https://servicenow-prod.fluidtopics.net/_UxdYTal0olPrrD5VG8BVA)** Learn about the output, controls, and fields provided by admin tools in the new Search Preview UI. *[\>]: and then