---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Access guided upgrade on a non-production instance

# Access guided upgrade on a non-production instance {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Follow the guided upgrade steps to experience the seamless upgrade on your non-production instance.

## Before you begin

Role required: upgrade_admin

## Procedure

1. Access Upgrade Console in one of the following ways.

   | Option | Navigation |
   | Using the application navigator | Navigate to AllAdmin CenterUpgrade Console. |
   | Using Admin tab option | Navigate to AdminUpgrade Console. |
   | Using Admin tab and Admin Home option. | 1. Navigate to AllAdmin CenterAdmin Home. 2. Select the Upgrade Console link in the Instance Upgrade tile. {#um-guided-tour-implement__ol_ryp_gyn_nfc} |
   |-|-|

   {#um-guided-tour-implement__choicetable_jnj_mj1_ndc}  
   Note:  
   By default, you are in the Overview tab at the end of this step.  
   The Upgrade Console landing page shows up.
2. Access the guided upgrade in one of the following ways.

   | Option | Steps |
   | Using Get started button Note: This option is available only when you haven't started the upgrade yet. | 1. Select Get started in the Newest version tile under Get started on your upgrade section. 2. Select the Guided upgrade version that you want to implement on your instance. {#um-guided-tour-implement__ol_nql_mgn_sdb} |
   | Using Guided upgrade tab option Note: This tab is visible only if there's an ongoing upgrade in the instance. | 1. Select the Guided upgrade tab on the top of the Upgrade Console landing page. 2. Select Resume upgrade to continue with the upgrade process. You can also select End session if you want to cancel the ongoing upgrade process. {#um-guided-tour-implement__ol_kxt_wgn_sdb} |
   |-|-|

   {#um-guided-tour-implement__choicetable_rvp_hgn_sdb}
3. Complete the Pre-upgrade, Instance upgrade, and Post-upgrade tasks to complete the upgrade process on your non-production instance.
{#um-guided-tour-implement__steps_ycz_12d_23c}
* **[Implement pre-upgrade activities on a non-prod instance](https://servicenow-prod.fluidtopics.net/pIeVzBlBTf6o70VhCu37Tw)**   
  Complete the pre-upgrade tasks for a successful upgrade experience on your instance.
* **[Implement instance upgrade activities on a sub-prod instance](https://servicenow-prod.fluidtopics.net/WfK4w70IM3dpFRfk5PutbQ)**   
  Implement the instance upgrade tasks for a successful upgrade on your instance.
* **[Implement post-upgrade activities on a non-prod instance](https://servicenow-prod.fluidtopics.net/amhplLagV4oakmPoL5gmAw)**   
  Implement the post-upgrade tasks for a successful upgrade completion on your instance.

**Related concepts**   

* [Bulk application updates](https://servicenow-prod.fluidtopics.net/3hFwHPfZoOFRNQAVEf3Krw "The bulk application update console enables you to review, select, and update multiple applications in a single workflow, improving efficiency compared to updating applications individually through the Application Manager.")  
**Related tasks**   

* [Access guided upgrade on a production instance](https://servicenow-prod.fluidtopics.net/jKNtnTZ9voA~GXAuz1AIbA "Follow the guided upgrade steps to experience the seamless upgrade on your production instance.")

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