--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # AI Search for Next Experience reference # AI Search for Next Experience reference {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Search for Next Experience AI Search for Next Experience is a ServiceNow application designed to enhance the search capabilities within the Next Experience interface. It replaces traditional search engines with an AI-powered search engine for the Unified Navigation search field, providing more intelligent, relevant, and refined search results. Show full answer Show less ## Key Features * **AI Search Plugin (snaisearchglobal):** Enables system and search configurations to use AI Search as the default engine in Next Experience's Unified Navigation. * **Indexed Sources:** Supports indexing for multiple ServiceNow tables like Catalog Task, Change, Incident, Problem, and others, enriching the AI Search data sources. * **System Properties:** Includes properties like `glide.ui.polaris.aisready` to toggle AI Search usage on or off for the Unified Navigation search field. * **Search Profiles:** Contains settings for managing search sources, stop words, synonyms, typo handling, result improvement rules, and Genius Results configurations. * **Search Application Configurations:** Controls display options including facets, auto-complete suggestions, result sorting, and search scripted post-processors to customize user search experiences. * **Entity View Action Mapper (EVAM) Configurations and Templates:** Define how Genius Results for Catalog Items, Q\&A, and Users are displayed, including component and action mappings. ## Practical Usage for ServiceNow Customers By installing AI Search for Next Experience, customers can expect an AI-driven search experience that improves discovery across multiple ServiceNow tables and content types. The application is highly configurable through search profiles and application configurations allowing customization of facets, results display, and auto-complete features. System properties enable easy toggling between AI Search and legacy search engines. Additionally, the EVAM configurations provide tailored views for different Genius Result types, enhancing user interaction with search results related to catalog items, knowledge base articles, and people. ## Important Considerations * When upgrading from older versions (e.g., San Diego to Tokyo), auto-complete suggestion types for global search may need manual enabling to take full advantage of AI Search features. * System properties and search profile settings give administrators fine control over facets visibility and search behavior across global and workspace search results. ## Expected Outcomes ServiceNow customers implementing AI Search for Next Experience will achieve a more intelligent, responsive, and customizable search solution within the Next Experience interface. This leads to faster, more accurate information retrieval, improved user satisfaction, and streamlined navigation across ServiceNow data. Reference information for the AI Search for Next Experience application. ## Plugins installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_bjc_llj_ntb} {#reference-ais-next-experience-app__table_fvc_nlj_ntb__entry__2} | Plugin | Description | |-|-| | AI Search for Next Experience (sn_aisearch_global) | Includes system and search configuration settings required to enable AI Search as the search engine for the Unified Navigation search field in Next Experience. * Search profile: Now Experience Search Configuration * Search application configuration: \[AIS\] Now Experience Search Configuration {#reference-ais-next-experience-app__ul_pyt_ytk_ntb} To learn more about search profiles and search application configurations, see [Search profiles in AI Search](https://servicenow-prod.fluidtopics.net/k4EU6akQVtsKUy_OJ_7TMg "Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform application. Publish search profiles to make them available in your search applications.") and [Search application configurations](https://servicenow-prod.fluidtopics.net/jF82SJ9h8GndvPb6Mq4h3Q "A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings."). | | AI Search Index Sources (com.glide.ais.index_sources) | Includes indexed source definitions for ServiceNow AI Platform® tables beyond those provided with AI Search: * Catalog Task \[sc_task\] * Change \[change_request\] * Change Task \[change_task\] * Company \[core_company\] * Group \[sys_user_group\] * Incident \[incident\] * Location \[cmn_location\] * Problem \[problem\] * Request \[sc_request\] * Requested Item \[sc_req_item\] {#reference-ais-next-experience-app__ul_trm_ktk_ntb} For more details on indexed sources, see [Indexed sources in AI Search](https://servicenow-prod.fluidtopics.net/et~v628Hw6Q5AVlidprgVg "Indexed sources designate ServiceNow AI Platform tables and external document sets with alphanumeric text and string field content that you want to make searchable. AI Search ingests text and string fields from table records or external documents and stores their searchable alphanumeric content in its search index."). | [ ] {#reference-ais-next-experience-app__table_fvc_nlj_ntb} ## System properties installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_m2w_llj_ntb} {#reference-ais-next-experience-app__table_slk_nlj_ntb__entry__2} | System property | Description | |-|-| | glide.ui.polaris.ais_ready | Option to enable AI Search as the search engine for the Unified Navigation search field in Next Experience. * Type: true \| false * Default value: false * Supported values: * true: The system uses AI Search as the search engine for the Unified Navigation search field in Next Experience. * false: The system uses Zing indexing and text search as the search engine for the Unified Navigation search field in Next Experience. {#reference-ais-next-experience-app__ul_awp_gmj_ntb} * Location: System Property \[sys_properties\] table {#reference-ais-next-experience-app__ul_tx5_1mj_ntb} | [ ] {#reference-ais-next-experience-app__table_slk_nlj_ntb} ## Search profiles installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_ic5_cyf_cxb} {#reference-ais-next-experience-app__table_fwd_2yf_cxb__entry__2} | Search profile | Description | |-|-| | Next Experience Search Configuration | Contains search experience settings for AI Search for Next Experience: * Search sources * Stop word dictionaries * Synonym dictionaries * Typo handling dictionaries * Result improvement rules * Genius Results {#reference-ais-next-experience-app__ul_wm5_syf_cxb} For details on configuring these settings, see [Search profiles in AI Search](https://servicenow-prod.fluidtopics.net/k4EU6akQVtsKUy_OJ_7TMg "Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform application. Publish search profiles to make them available in your search applications."). * Application scope: AI Search For Next Experience * Location: AllAI SearchSearch ExperienceSearch Profiles {#reference-ais-next-experience-app__ul_lhj_yzf_cxb} | [ ] {#reference-ais-next-experience-app__table_fwd_2yf_cxb} ## Search application configurations installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_azk_2yf_cxb} {#reference-ais-next-experience-app__table_bzk_2yf_cxb__entry__2} | Search application configuration | Description | |-|-| | \[AIS\] Next Experience Search Configuration | Contains search result display and refinement settings for AI Search for Next Experience: * Source facet buckets * Facets * Auto-complete suggestions * Search scripted post-processors * Search result sort options {#reference-ais-next-experience-app__ul_vgf_rzf_cxb} For details on configuring these settings, see [Search application configurations](https://servicenow-prod.fluidtopics.net/jF82SJ9h8GndvPb6Mq4h3Q "A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings."). * Application scope: AI Search For Next Experience * Location: AllAI SearchSearch ExperienceSearch Applications {#reference-ais-next-experience-app__ul_h11_21g_cxb} Note: If you install AI Search for Next Experience 3.x on a San Diego instance and then upgrade to Tokyo or a later release, an informational message appears when you view the search application configuration record, pointing out that search-based auto-complete suggestion types aren't enabled for global search. To enable these auto-complete suggestion types for global search, see [Enable search-based auto-complete suggestions in AI Search for Next Experience](https://servicenow-prod.fluidtopics.net/BVqUFRP1FzIC3gPYY6qozA "Run a scheduled job to make search-based auto-complete suggestions available in AI Search for Next Experience."). | [ ] {#reference-ais-next-experience-app__table_bzk_2yf_cxb} ## Entity View Action Mapper (EVAM) configurations installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_qnf_j3f_zwb} {#reference-ais-next-experience-app__table_rnf_j3f_zwb__entry__2} | Configuration | Description | |-|-| | AI Search Global \| Catalog Genius Results | Contains view configuration settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [Catalog Item Genius Results](https://servicenow-prod.fluidtopics.net/mzmgoaouM13pU5eQ5vFdHA "Catalog Item Genius Results display top search results from the Catalog Item [sc_cat_item] table. Each answer card shows a single Catalog Item record. You can create a request for the Catalog Item directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#reference-ais-next-experience-app__ul_snf_j3f_zwb} | | AI Search Global \| Q\&A Genius Result | Contains view configuration settings for the Q\&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/6dwI_xE9GdOh4zkrru~DLw "Knowledge base articles Genius Results display top search results extracted from HTML fields of records on the Knowledge [kb_knowledge] table and tables that extend it. Each Knowledge base articles Genius Result answer card shows a topic snippet and an answer snippet extracted from a single Knowledge article. You can view the full article directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#reference-ais-next-experience-app__ul_ivt_ytf_cxb} | | AI Search Global \| User Genius Results | Contains view configuration settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [People Genius Results](https://servicenow-prod.fluidtopics.net/to7KioyvIxjRaIW1JJh7Jw "People Genius Results display top search results from the User [sys_user] table. Each People Genius Result answer card shows a single user record. You can view the user's full profile directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#reference-ais-next-experience-app__ul_u11_ztf_cxb} | [ ] {#reference-ais-next-experience-app__table_rnf_j3f_zwb} ## Entity View Action Mapper (EVAM) templates installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_dlk_qhf_zwb} {#reference-ais-next-experience-app__table_by1_shf_zwb__entry__2} | Template | Description | |-|-| | AI Search Global \| Catalog Genius Results Template | Contains component, static value, field mapping, and action mapping settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [Catalog Item Genius Results](https://servicenow-prod.fluidtopics.net/mzmgoaouM13pU5eQ5vFdHA "Catalog Item Genius Results display top search results from the Catalog Item [sc_cat_item] table. Each answer card shows a single Catalog Item record. You can create a request for the Catalog Item directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#reference-ais-next-experience-app__ul_cy1_shf_zwb} | | AI Search Global \| Q\&A Genius Result Template | Contains component, static value, field mapping, and action mapping settings for the Q\&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/6dwI_xE9GdOh4zkrru~DLw "Knowledge base articles Genius Results display top search results extracted from HTML fields of records on the Knowledge [kb_knowledge] table and tables that extend it. Each Knowledge base articles Genius Result answer card shows a topic snippet and an answer snippet extracted from a single Knowledge article. You can view the full article directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#reference-ais-next-experience-app__ul_rbp_z5f_cxb} | | AI Search Global \| User Genius Results Template | Contains component, static value, field mapping, and action mapping settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see [People Genius Results](https://servicenow-prod.fluidtopics.net/to7KioyvIxjRaIW1JJh7Jw "People Genius Results display top search results from the User [sys_user] table. Each People Genius Result answer card shows a single user record. You can view the user's full profile directly from the answer card."). * Application scope: AI Search For Next Experience * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#reference-ais-next-experience-app__ul_a5s_z5f_cxb} | [ ] {#reference-ais-next-experience-app__table_by1_shf_zwb} ## List of all components installed with AI Search for Next Experience {#reference-ais-next-experience-app__section_tnb_n3l_qtb} To view the complete list of components installed with AI Search for Next Experience, follow the steps described in [Find components installed with an application](https://servicenow-prod.fluidtopics.net/6fmn80M1kcy1ptnIcGReFw "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table."). The application's package name is AI Search For Next Experience. * **[AI Search for Next Experience properties](https://servicenow-prod.fluidtopics.net/K_35yrC2OfyPmWx9KLMcBA)** A system property allows you to control whether facets are shown when no source is selected in global search and workspace search results pages. * **[AI Search for Next Experience default source facet buckets for global search](https://servicenow-prod.fluidtopics.net/SQvo6IQWHkXmjI_l7lP88A)** List of source facet buckets that appear by default in AI Search for Next Experience global search results. *[\>]: and then