---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia ServiceNow AI Platform Administration
ft:clusterId :
- platadm
bundleId :
- platadm
workflow :
- Platform
---
# Configure crawl settings
# Configure crawl settings for a Webcrawler external content connector {#ariaid-title1}
Release version: Australia
Updated May 28, 2026
 4 minutes to read
Specify the pages and subdomains you want your Webcrawler external content connector to retrieve from your specified web source.
## Before you begin
A connector administrator must have already created the Webcrawler external content connector that you want to configure crawl settings for. To learn about this procedure, see [Create a Webcrawler external content connector](https://servicenow-prod.fluidtopics.net/i5ctvvQSLMyVy1PLqcSQTQ "Create an external content connector to retrieve searchable content from pages and subdomains in a public web source system. Select from a list of predefined web sources or specify your own web source.").
Role required: sn_ext_conn.xcc_admin
## About this task
This task is optional. By default, the Webcrawler external content connector crawls all pages and subdomains from its specified source system. Only perform this task if you want to specify inclusion or exclusion
filters for the subdomains to crawl or pages to retrieve when running content crawls.
Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a
content item, the external content connector doesn't retrieve it.
Each Webcrawler connector can retrieve up to 50,000 items (URLs) from its source system when running content crawls.
Note:
This is an exception to the general content crawl limit of one million (1,000,000) items.
## Procedure
1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home. {#configure-crawl-settings-webcrawler-external-content-connector__navigate-ext-content-connectors-admin-home-step}
{#configure-crawl-settings-webcrawler-external-content-connector__navigate-ext-content-connectors-admin-home-step}
2. In the Connectors list, select the record for the Webcrawler external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings. {#configure-crawl-settings-webcrawler-external-content-connector__select-crawl-settings-step}
{#configure-crawl-settings-webcrawler-external-content-connector__select-crawl-settings-step}
4. **Optional:** To load content crawl URLs from the source system's sitemaps, select the Use sitemap option.
If you select this option, content crawls for the Webcrawler external content connector retrieve content and links from URLs found in the source system's sitemaps that include the specified start point URL. The connector reads matching URLs from all sitemaps referenced in the source system's robots.txt file and all sitemaps located in common sitemap locations.
As an example, suppose you select the
Use sitemap option and then specify https://example.com/mysite as the start point URL for a content crawl. When you run the content crawl, the Webcrawler connector
retrieves content and links from sitemap URLs that include https://example.com/mysite. In this case, the connector retrieves content and links from sitemap URLs
https://example.com/mysite/a and https://example.com/mysite/b but ignores sitemap URLs https://example.com/othersite/c and
https://example.com/yoursite/d because they don't include the start point URL.
5. Select one of the following Content options:
* To crawl all pages and subdomains from the source system, select Crawl all content.
* To crawl only a specified set of pages and subdomains from the source system, select Include only these URLs, then use the Add URL field and Add
button to enter URLs or wildcard URL expressions for pages and subdomains that you want to include in the crawl.
For example, you might enter https://support.apple.com/ipad to include only searchable content from the specified page or subdomain. Alternately, you might enter
https://support.apple.com/ipad** to include every page or subdomain with a URL that matches the specified wildcard expression.
* To crawl all except a specified set of pages and subdomains from the source system, select Exclude only these URLs, then use the Add URL field and
Add button to enter URLs or wildcard URL expressions for pages and subdomains that you want to exclude from the crawl.
For example, you might enter https://knowledgebase.paloaltonetworks.com/KCSArticleDetail to exclude searchable content from the specified page or subdomain. Alternately, you might enter
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail** to exclude every page or subdomain with a URL that matches the specified wildcard expression.
{#configure-crawl-settings-webcrawler-external-content-connector__choices_cdr_s4x_sdc}
Note:
Wildcard URL expressions can include a URL prefix followed by the ** suffix. They match all URLs that begin with the specified prefix.
6. In the Include only these pages and subdomains section, use the Add URL to include field and Add button to enter URLs or URL wildcard expressions for the pages and subdomains that you want to include in content crawls.
As an example, you might enter https://www.example.com/products* and https://www.example.com/newsroom* to only retrieve searchable content and metadata from pages and subdomains that match one of the specified URL wildcard expressions.
7. In the Exclude only these pages and subdomains section, use the Add URL to exclude field and Add button to enter URLs or URL wildcard expressions for the pages and subdomains that you want to exclude from content crawls.
As an example, you might enter *contact* to exclude pages and subdomains with URLs that match the specified URL wildcard expression.
8. **Optional:** If you want AI Search to automatically generate captions for content in attachments and files retrieved by the connector, select the Multimodal captions option.
When you select this option, the Platform Multimodal Service automatically generates descriptive captions for images, tables, charts, and other visual elements found in retrieved attachments and files. You can discover these retrieved attachments and files by searching for terms from their generated captions.
This option is only available when the Platform Multimodal Service plugin is activated on your instance.
* For details on activating the plugin, see [Activate the Platform Multimodal Service plugin](https://servicenow-prod.fluidtopics.net/Aps2A3ZsA_gtaZTILcqu2w "Enable automatic generation of searchable descriptive captions for images, tables, charts, and other visual elements found in indexed attachments.").
* To learn how to select the VLM (visual learning model) provider and model used for the Platform Multimodal Service, see [Configure multimodal captioning for AI Search](https://servicenow-prod.fluidtopics.net/nE2_exg8skwGj6J7f2cuwQ "Use the AI Search Admin console to select the visual language model (VLM) provider and model for multimodal captioning.").
9. Select Save and validate.
{#configure-crawl-settings-webcrawler-external-content-connector__steps_yqk_jjw_22c}
## Result
The Webcrawler external content connector is updated with your modified crawl settings.
## What to do next
To retrieve content from the public web source using your modified crawl settings, create and run a one-time content crawl for your Webcrawler external content connector. To learn about creating and running one-time content crawls, see [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.").
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