--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Exploring Search Suggestions # Exploring Search Suggestions {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Search Suggestions The Search Suggestions application enhances search experiences in AI Search applications and Zing text indexing by providing users with suggested search completions. It collects and utilizes query terms and results from user searches to offer relevant auto-complete and search suggestions in real-time. Show full answer Show less ## Key Features * **Auto-Complete Suggestions:** As users type in AI Search applications, relevant suggestions are displayed to facilitate quick searches. * **Search Suggestions in Zing:** The Zing text search engine shows relevant search suggestions to users as they enter their queries. * **Script Scheduling:** Administrators can configure the timing for building and pruning suggestions, ensuring that users receive timely and relevant options. * **Data Analysis:** Administrators can review saved search results to understand user interaction with suggestions, enabling better configuration and tuning of the suggestions. * **Customization Options:** Administrators can set limits on the age of search data used for suggestions and can prevent unwanted suggestions from appearing. ## Key Outcomes * Users benefit from enhanced search efficiency through relevant auto-complete and search suggestions. * Administrators can maintain a high level of suggestion relevancy and freshness by managing saved search data effectively. * The overall user experience is improved, leading to better engagement with search applications. Learn how Search Suggestions displays suggestions to users in AI Search applications and the Zing text indexing and search engine. Review the rules that dictate which suggestions are offered in each search application and context. ## Search Suggestions overview {#exploring-search-suggestions__section_w3x_wtd_dzb} The Search Suggestions application makes it possible for search applications to display suggested search completions or results to users as they enter terms into a search field. Search Suggestions saves query terms and results from user searches. A Build Search Suggestions script runs against this saved data periodically to generate auto-complete suggestions for AI Search and search suggestions for Zing text search. The Prune Search Suggestions script runs periodically to remove low-relevancy suggestions. Administrators can limit the age of saved search data used to generate suggestions. They can also configure specific suggestions to prevent them from being displayed to search application users. ## Search Suggestions workflow {#exploring-search-suggestions__section_x3x_wtd_dzb} In this infographic, see a sample workflow of how different users in an organization configure and use auto-complete suggestions and search suggestions with the Search Suggestions application. Figure 1. Configuring and using Search Suggestions In this Search Suggestions workflow: 1. * Administrators configure Search Suggestions settings, including scheduling of scripts and restrictions on which saved search results the system uses to create auto-complete suggestions and search suggestions. * The system saves users' search results and uses them to generate new auto-complete suggestions and search suggestions. {#exploring-search-suggestions__ul_nmy_n3y_41c} 2. * Search users view and select generated auto-complete suggestions in AI Search applications. * Search users view and select generated search suggestions in Zing. * Non-authenticated guest users access and review the list of generated suggestions created from searches by external users. {#exploring-search-suggestions__ul_azj_why_41c} 3. Administrators review and analyze saved search results to improve understanding of how users interact with generated suggestions, allowing for more effective tuning of Search Suggestions settings. {#exploring-search-suggestions__ol_hxy_hwl_31c} ## Search Suggestions benefits {#exploring-search-suggestions__section_ajx_wtd_dzb} {#exploring-search-suggestions__table_bjx_wtd_dzb__entry__3} | Benefit | Feature | Users | |-|-|-| | View and select relevant auto-complete suggestions when searching in AI Search applications. | [Auto-complete suggestions in AI Search applications](https://servicenow-prod.fluidtopics.net/3webB35t96NRwaF09nqFeA#auto-complete-ais "Automatically display intelligent suggestions in your search application's input field, helping users formulate their searches or jump directly to relevant results. Suggestions can include relevant search results, popular queries, recent queries from the user's personal history, and popular search results.") | AI Search users | | View and select relevant search suggestions when searching with the Zing text search engine. | [Zing displays search suggestions as users enter search terms](https://servicenow-prod.fluidtopics.net/AxmGolTUQULjP2Q2juzSzw "Display possible search query completions as users enter search terms.") | Zing search users | | See the list of auto-complete suggestions and search suggestions created from searches by external users. | [Use the GraphQL REST API to view suggestions created from external user searches](https://servicenow-prod.fluidtopics.net/p79na4MBUeRSCbzU1WbW0w "Submit a request to the GraphQL REST API endpoint to retrieve search suggestions created from searches by self-registered external users. This endpoint allows access by non-authenticated guest users.") | Non-authenticated guest user | | Control suggestion generation time by configuring how often the system builds auto-complete suggestions and search suggestions from user search strings. | [Schedule the Build Search Suggestions script](https://servicenow-prod.fluidtopics.net/G~F16~qZEFt1c6nqSiu0Sw "Specify when to run the script that builds auto-complete suggestions and search suggestions from user search strings.") | Administrator | | Improve suggestion relevancy by configuring how often the system prunes the least relevant auto-complete suggestions and search suggestions from the Search Suggestion \[sys_search_suggestion\] table. | [Schedule suggestion pruning](https://servicenow-prod.fluidtopics.net/m0dpknfMMJKAjgw3sdJ6Mw "Search Suggestions limits the number of auto-complete suggestions and search suggestions stored in the Search Suggestion [sys_search_suggestion] table to 500,000. A periodic pruning job removes the least relevant suggestions and increases the overall relevancy of suggestions.") | Administrator | | Increase suggestion freshness by using only the most recent search event records to create auto-complete suggestions and search suggestions. | [Set maximum age for searches used in suggestion generation](https://servicenow-prod.fluidtopics.net/vX6cP3pY7ARIXn~wwWaJtw "Set the Auto Flush parameter to limit the age of search strings used to create auto-complete suggestions and search suggestions.") | Administrator | | Prevent creation of unwanted auto-complete suggestions and search suggestions. | [Prevent the creation of suggestions in special cases](https://servicenow-prod.fluidtopics.net/T_~EaWZff5IJhqAVMVLwGQ "Disable generation of suggestions from specific search strings to keep unhelpful terms from appearing in suggestions or to prevent disclosure of personal or secure information.") | Administrator | | Understand how users interact with search by analyzing data from the Search Suggestions tables. | [Analyze search relevancy](https://servicenow-prod.fluidtopics.net/_n214pASqPCjHvFJ5bElBw "Analyze data from the Search Suggestions tables to understand how your users interact with search.") | Administrator | [ ] {#exploring-search-suggestions__table_bjx_wtd_dzb}