---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Zoom external content connector

# Zoom external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Zoom external content connector retrieves webinars and meetings from your Zoom source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run
or schedule content crawls to retrieve updated content and access permissions from your source system, or user
permission crawls to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Configure Zoom for external content indexing](https://servicenow-prod.fluidtopics.net/xco0N~GddQyEkqVwCSOj7w)**   
  Create and activate a Server-to-Server OAuth app in the Zoom App Marketplace to allow the Zoom external content connector to access your Zoom source system.
* **[Create a Zoom external content connector](https://servicenow-prod.fluidtopics.net/_tXh6_gL2q3CW_GvxnRXLw)**   
  Create an external content connector to retrieve searchable content and security principals from your Zoom source system.
* **[Configure crawl settings for a Zoom external content connector](https://servicenow-prod.fluidtopics.net/JR5soJ6HdIKQ1DtFRWUS1g)**   
  Specify the content types you want your Zoom external content connector to retrieve.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")