---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Domain separation

# Domain separation and Data Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Domain separation is supported in Data Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#domain-separation-data-management__section_pvf_wkx_vcb}

* There is business logic to ensure data goes into the proper domain for the application's service provider use cases.
* In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all consider domain at run time.
* The owner of the instance needs to be able to set up the application to function normally across multiple tenants.
{#domain-separation-data-management__ul_ubr_lpr_xkb}Use case: As a service provider when I use chat to respond to a tenant-customer's message, the client must be able to see my response.

## Overview {#domain-separation-data-management__section_pz5_fhb_cbc}

Data archiving supports [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US). For example, incidents that belong to a domain keep their domain designation even after they are archived.{#domain-separation-data-management__p_kjb_nfg_h1c}
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)