---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure crawl settings

# Configure crawl settings for a ServiceNow product documentation external content connector {#ariaid-title1}

Release version: Australia  
Updated May 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

## Before you begin

A connector administrator must have already created the ServiceNow® product documentation external content connector that you want to configure crawl settings for. To learn about this procedure, see [Create a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/~1IJO8Ib_kxOr8bimVJhzw "Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.").

Role required: sn_ext_conn.xcc_admin

## About this task

This task is optional. By default, the ServiceNow product documentation external content connector crawls documentation for all ServiceNow products. Only perform this task if you want to exclude the documentation for some products from the connector's crawls.

Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a
content item, the external content connector doesn't retrieve it.  
Important:  
By default, each external content connector can index up to one million (1,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system,
but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.{#configure-crawl-settings-snowdoc-ext-cont-connector__store-app-external-content-connectors-indexing-limit-numeric-ph}

When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing
limit. If the connector reaches the indexing limit, an error message appears in its UI.

External content connectors that support user permissions crawls can handle permissions for up to five hundred thousand (500,000) users and their groups. If a connector retrieves
users in excess of this limit, user and group permissions may not be correctly applied to the connector's retrieved content. As a result, the content may not be searchable.

If one of your connectors reaches the content indexing limit, you can update its crawl
settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. Alternatively, if you need a connector to index more than 1,000,000 content items, you can create a Customer Service and Support case at <https://support.servicenow.com/now> to request a limit increase for the connector.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. In the Connectors list, select the record for the ServiceNow product documentation external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. To restrict the connector's content crawl scope, select the products that you want to crawl the documentation for.  
   By default, all products are selected. You can use the option in the list header to select or deselect all products.
5. **Optional:** If you want AI Search to automatically generate captions for content in attachments and files retrieved by the connector, select the Multimodal captions option.  
   When you select this option, the Platform Multimodal Service automatically generates descriptive captions for images, tables, charts, and other visual elements found in retrieved attachments and files. You can discover these retrieved attachments and files by searching for terms from their generated captions.  
   This option is only available when the Platform Multimodal Service plugin is activated on your instance.
   * For details on activating the plugin, see [Activate the Platform Multimodal Service plugin](https://servicenow-prod.fluidtopics.net/Aps2A3ZsA_gtaZTILcqu2w "Enable automatic generation of searchable descriptive captions for images, tables, charts, and other visual elements found in indexed attachments.").
   * To learn how to select the VLM (visual learning model) provider and model used for the Platform Multimodal Service, see [Configure multimodal captioning for AI Search](https://servicenow-prod.fluidtopics.net/nE2_exg8skwGj6J7f2cuwQ "Use the AI Search Admin console to select the visual language model (VLM) provider and model for multimodal captioning.").
6. Select Save.
{#configure-crawl-settings-snowdoc-ext-cont-connector__steps_yqk_jjw_22c}

## Result

The ServiceNow product documentation external content connector is updated with your chosen crawl scope.

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