--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Exploring tables # Exploring ServiceNow AI Platform tables {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow AI Platform tables The ServiceNow AI Platform utilizes a table-based structure to manage data and processes such as Incident, Problem, and CMDB. It includes pre-built tables for common IT service management (ITSM) tasks, which can be easily imported or exported in various formats like CSV and XML. Show full answer Show less ## Key Features * **Table Administration:** Administrators can create custom tables, define field properties, establish relationships between tables, and extend existing tables without altering the originals. * **Access Controls:** Administrators define access permissions to ensure that only authorized users can access specific records. * **Data Management:** Users can store records, delete unnecessary tables, and create table indices for efficient data retrieval. * **Table Relationships:** Relationships can be created between tables, enabling many-to-many connections and facilitating data reporting through database views. * **Custom Tables:** Allows for expanding the platform's capabilities by creating tailored applications to meet specific business needs. ## Key Outcomes By effectively utilizing the table administration features, ServiceNow customers can: * Define and manage complex data relationships across multiple tables. * Organize and streamline task-related data storage and retrieval. * Enhance their instance's functionality with custom applications. * Utilize visual references for better understanding of table structures and relationships. For further exploration, customers should look into managing tables and indexes, working with the Task table, and understanding database views for reporting purposes. Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables. ## Table administration overview {#exploring-table-administration__section_jdy_4z4_4xb} The ServiceNow AI Platform® uses a table-based data structure to store and organize information. Pre-built tables are included for common IT service management (ITSM) processes, with their data fully importable and exportable in CSV, XML, or other formats. ## Table administration users {#exploring-table-administration__cf-exploring-parent-users} {#exploring-table-administration__table_xtm_sly_hcc__entry__2} | User | Description | |-|-| | Administrator | Admins can create custom tables for specific business requirements, define field properties, create relationships between tables, and extend existing tables without modifying the originals. Administrators also define access controls to allow only approved user access to records, business rules for various tasks, and table cleanup policies for unused and outdated records. | [Table 1. Users] {#exploring-table-administration__table_xtm_sly_hcc} ## Table administration workflow {#exploring-table-administration__cf-exploring-parent-workflow} This infographic depicts how an administrator can extend both core tables and custom tables. Figure 1. Extending core tables and custom Tables 1. An administrator views table relationships and learns how table extension works on the ServiceNow AI Platform®. 2. The administrator creates a custom parent table and extends it by creating a custom child table. 3. The administrator defines access controls to restrict access to each table. 4. The administrator exports and imports data to core and custom tables as needed. {#exploring-table-administration__cf-exploring-parent-workflow-ol} ## Table administration benefits {#exploring-table-administration__section_hvn_p4y_mxb} {#exploring-table-administration__table_ivn_p4y_mxb__entry__3} | Benefit | Feature | Users | |-|-|-| | Define models and entity relationships across multiple tables. | [Data dictionary tables](https://servicenow-prod.fluidtopics.net/df1i9ScWQDJQdBX9nlUwqA "Access details related to tables, columns, and field labels in your instance.") | Admin | | Access visual references for tables and their contents. | [Viewing table references and extensions](https://servicenow-prod.fluidtopics.net/4ZIr5V2e2NPuS2nywRrEmA "View table relationships in a visual manner using the schema map.") | Admin | | Store records for your instance. | [Create a table](https://servicenow-prod.fluidtopics.net/IRcVTu7Sn8ugmzuv4V_gRA "Administrators and application developers can create custom tables to store application data. After you create a table, you can also modify field types and field labels.") | Admin | | Remove unneeded tables from your instance. | [Deleting custom tables](https://servicenow-prod.fluidtopics.net/2DYrGVixFQG1QQLyRY16rA "Administrators can delete custom tables that are no longer needed. For example, delete a table from an application that is under development because the business requirements change.") | Admin | | Quickly find data stored in a table. | [Create a table index](https://servicenow-prod.fluidtopics.net/LlTmdiFsqKY_EekgeG~0aA "Build indexes to access the data held in your tables more easily.") | Admin | | Connect a list to another list of multiple entries instead of a single field. | [Create a many-to-many table relationship](https://servicenow-prod.fluidtopics.net/tH7inGAofILaj5Su3_Dg~g "Create a bi-directional relationship between two tables, so that the related records are visible from both tables in a related list.") | Admin | | Organize and store task-related data. | [Working with the Task table](https://servicenow-prod.fluidtopics.net/4zrtHLsaC2WjPKRXQyU35w "The Tasks [task] table is one of the core tables provided with the base system.") | Admin | | Connect tables for reporting purposes. | [Working with database views for reporting](https://servicenow-prod.fluidtopics.net/17ueFRy1zGyQJEdsA0Zg0w "A database view defines table joins for reporting purposes.") | Admin | [ ] {#exploring-table-administration__table_ivn_p4y_mxb} ## What to explore next {#exploring-table-administration__cf-exploring-parent-links} To learn more about using table administration features, see: * [Managing tables and indexes](https://servicenow-prod.fluidtopics.net/LInJ40ytUtHwQ8~Z95eNgw "Administrators can modify the database structure using table administration tools.") * [Working with the Task table](https://servicenow-prod.fluidtopics.net/4zrtHLsaC2WjPKRXQyU35w "The Tasks [task] table is one of the core tables provided with the base system.") * [Working with database views for reporting](https://servicenow-prod.fluidtopics.net/17ueFRy1zGyQJEdsA0Zg0w "A database view defines table joins for reporting purposes.") {#exploring-table-administration__ul_b5m_sly_hcc} * **[Custom tables](https://servicenow-prod.fluidtopics.net/Gna8llZ5kEkmz0QCEADv2g)** Custom tables enable you to expand the functionality of the ServiceNow AI Platform and create custom applications. * **[Data dictionary tables](https://servicenow-prod.fluidtopics.net/df1i9ScWQDJQdBX9nlUwqA)** Access details related to tables, columns, and field labels in your instance. * **[System dictionary](https://servicenow-prod.fluidtopics.net/g6cnU9mhKG2G~eHH_JGYoA)** View a list of all tables in columns in your instance from the system dictionary. * **[Table relationships](https://servicenow-prod.fluidtopics.net/rKAuUu7J2ERwlIshzHyVtA)** You can create relationships between tables by extending tables, referencing records in another table, creating many-to-many relationships, and joining tables in a database view. * **[Table extension and classes](https://servicenow-prod.fluidtopics.net/0QyNypxW4jeUbkhOCyS8Ag)** Enable one or more child tables to share fields and records with a parent table. Administrators and application developers can only extend tables during table creation. * **[Storage aliases](https://servicenow-prod.fluidtopics.net/MH1rd0lIbt9KyL9bIlJEWQ)** Learn about the role storage aliases play in data manipulation and field creation in the ServiceNow AI Platform.