--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Actions Genius Results # Actions Genius Results {#ariaid-title1} Release version: Australia Updated July 25, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Actions Genius Results Actions Genius Results provide actionable answer cards within ServiceNow AI Search that display relevant Catalog Items and Virtual Agent topics matching a user's search query. Unlike exact keyword matching, it uses semantic vector search combined with keyword search to understand the intent behind queries and deliver more meaningful results. These answers can include content from up to three records, ranked and filtered by a large language model (LLM) for relevance. Show full answer Show less Note that as of the Now Assist in AI Search 11 release, Actions Genius Results are in maintenance mode with no new enhancements planned. Customers are encouraged to explore the newer Summary Genius Results feature for improved functionality. ## Key Features * **Supported Record Types:** In Service Portal, Genius Results operate on Catalog Items; in Virtual Agent, they operate on both Catalog Items and Virtual Agent topics, ranked using a unified relevancy scoring system. * **Activation:** Enable the feature by linking Genius Result configurations to your AI Search application's search profile or by using the Now Assist in AI Search Setup page for portal applications. * **Multilingual Support:** By default, Genius Results support English searches only. Administrators can enable additional languages via Dynamic Translation, which translates queries and answers to enhance international user experience. * **Interaction with Other Search Features:** Genius Results respect result improvement rules such as block, boost, and promote. They blend semantic and keyword searches, affecting stop word and synonym handling. AI Search also corrects typos in queries for better result accuracy. * **Exclusions:** When the External Content Connectors application is installed, external content is excluded from Genius Results. ## Practical Implications for ServiceNow Customers By implementing Actions Genius Results in your Service Portal or Virtual Agent, you enable users to receive highly relevant, actionable content that goes beyond simple keyword matches. This improves user efficiency by directly surfacing related Catalog Items and Virtual Agent topics based on query intent. While the feature remains supported, customers should plan to transition to Summary Genius Results for enhanced capabilities. Administrators should consider enabling Dynamic Translation to support multilingual environments and review existing result improvement rules to optimize answer relevance. Understanding the interplay between Genius Results and other AI Search features will help fine-tune search experiences for end users. Genius Results display actionable answers showing Catalog Items and Virtual Agent topics that match your search query. AI Search matches records based on their similarity to your search's intent and meaning instead of looking for exact term matches. Important: Starting with the Now Assist in AI Search 11 release, the Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Summary Genius Results feature. For more details on this feature, see [Summary Genius Results](https://servicenow-prod.fluidtopics.net/CS5LDmcfHQLxqDypQy2rXQ "Summary Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types."). Genius Results send content from your search's most relevant Catalog Item records and Virtual Agent topic records to the LLM. The LLM ranks and filters the selected records' content for display. A Genius Result answer card can display content from up to three records. AI Search uses semantic vector search and legacy keyword search to select records that best match the meaning and intent of your search query. For more details on semantic vector search, see [Semantic vector search in AI Search](https://servicenow-prod.fluidtopics.net/2DCULyElDqaFQk0zc_7vQw "Semantic vector search enables the Now LLM Service to find results based on how similar they are in meaning to your search terms. Knowledge base articles Genius Results and ServiceNow Otto for Virtual Agent use semantic vector search to improve recall with natural language interpretation of search queries."). ## Supported record types {#now-assist-catalog-ordering-gr__section_byq_shy_4bc} In Service Portal, Genius Results only operate on Catalog Items. In Virtual Agent, Genius Results operate on Virtual Agent topics as well as on Catalog Items. To learn more about Virtual Agent topics, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). In Virtual Agent, Genius Results rank Catalog Item and Virtual Agent topic records using a unified relevancy scoring scheme. As a result, Genius Result answers may display records of either type in any order. ## Activating Actions Genius Results {#now-assist-catalog-ordering-gr__section_ekg_3fx_jzb} To enable the skill in an AI Search application, you can link the Genius Result configuration to your search profile for the search application. For details on this procedure, see [Link a Genius Result configuration to a search profile](https://servicenow-prod.fluidtopics.net/GYlKzJqqeG9rmNg_bRqZVw "Link a Genius Result configuration to one or more search profiles."). For AI Search portal applications, you can enable ServiceNow Otto® Genius Results using the Now Assist in AI Search Setup page. For more information on this approach, see [Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications](https://servicenow-prod.fluidtopics.net/Oc3vWootAkC6q5KeLWU81g "Specify the ServiceNow Otto for AI Search Genius Result types you want to make available in each of your AI Search portals and mobile applications."). Note: When you activate Actions Genius Results in a search application, they're available to all users who search using that application. ## Limitations {#now-assist-catalog-ordering-gr__section_kwq_4zb_cbc} Genius Results are only supported in Service Portal and Virtual Agent. By default, Genius Results only support English-language searches. Administrators can enable support for other languages by activating Dynamic Translation. To learn more about how answers are translated, see [Dynamic Translation for Actions Genius Results](https://servicenow-prod.fluidtopics.net/WsvSrxR6jpBBmTff8j3seg "Dynamic Translation improves the international search experience for Catalog Items and Virtual Agent topics. When Dynamic Translation is activated, AI Search can translate searches into English before matching Catalog Items and Virtual Agent topics for inclusion in Genius Result answers, and can translate generated answers into the search user's language."). For more details on Dynamic Translation, see [Dynamic Translation](https://servicenow-prod.fluidtopics.net/cMZZthXN95JlZL8zDzmbbw "With Dynamic Translation you can support machine translation from one language to another across your instance."). If you have the External Content Connectors ServiceNow® Store application installed, Genius Results exclude search results retrieved from external content source systems when generating answers. ## Interaction with other search features {#now-assist-catalog-ordering-gr__section_bm3_lvz_nrb} The following table describes the interactions between Genius Results and other search features. {#now-assist-catalog-ordering-gr__table_qx4_4vz_nrb__entry__2} | Feature | Interaction with Genius Results | |-|-| | [Result improvement rules](https://servicenow-prod.fluidtopics.net/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") | When computing Genius Result answers for a search query, AI Search applies result improvement rules normally. The effects depend on the result improvement rule's action, as follows: * block: Genius Results don't return blocked records as answers. * boost or promote: Boosted and promoted records are more likely to be returned as Genius Result answers. {#now-assist-catalog-ordering-gr__ul_jcx_vkp_4bc} | | [Stop words](https://servicenow-prod.fluidtopics.net/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") | Genius Results use a blend of semantic vector search, which doesn't support stop words, and keyword-based search. AI Search only removes stop words from keyword-based searches, so Genius Result answers may not reflect your stop words settings. | | [Synonyms](https://servicenow-prod.fluidtopics.net/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") | Genius Results use a blend of semantic vector search, which doesn't support synonyms, and keyword-based search. AI Search expands synonyms in keyword-based searches, so your synonyms are likely to improve the relevancy of Genius Result answers. | | [Typo handling](https://servicenow-prod.fluidtopics.net/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") | When computing Genius Result answers for a search query, AI Search corrects misspelled terms in the query. | [ ] {#now-assist-catalog-ordering-gr__table_qx4_4vz_nrb} * **[Dynamic Translation for Actions Genius Results](https://servicenow-prod.fluidtopics.net/WsvSrxR6jpBBmTff8j3seg)** Dynamic Translation improves the international search experience for Catalog Items and Virtual Agent topics. When Dynamic Translation is activated, AI Search can translate searches into English before matching Catalog Items and Virtual Agent topics for inclusion in Genius Result answers, and can translate generated answers into the search user's language.