---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Repairing apps and plugins

# Repairing applications and plugins {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Repairing an application or plugin returns it to its original state without needing to uninstall and reinstall it manually. Repairing applications or plugins can help resolve issues related to accidental modifications or
corrupted files.

## Overview of repairing applications and plugins {#repairing-apps-app-manager__cf-using-parent-workflow}

When you repair an application or plugin, all the files with sys_update_xml records are added to the remote update set. The remote update set is named with the format: "Repair/Upgrade app \<app scope name\> at
\<timestamp\>".

## Repairing applications with customizations {#repairing-apps-app-manager__section_lsx_ppc_1gc}

When you repair an application with a customization, the customization is also repaired unless it's linked to a source control repository.

It's assumed the complete set of customizations for an application is within the application customization. When repairing, installing, or upgrading the underlying application or plugin that has an associated app customization,
changes made outside of that application customization are overwritten.

For more information about customizations, see [Customization vs. configuration with Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-custom-vs-config&version=australia&pubname=australia-application-development&ft:locale=en-US).
* **[Repair an application or plugin](https://servicenow-prod.fluidtopics.net/pWBVTwNxrYXL4D2nBWn69A)**   
  Repair an application procured through the ServiceNow Store or a plugin included in your instance. Repairing apps or plugins can resolve issues caused by unintentional modifications, corrupted files, or partial deletion.