--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Addressing issues # Addressing issues in Subscription Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Addressing issues in Subscription Management This guide assists ServiceNow customers in maintaining compliance by effectively managing custom tables and applications within Subscription Management. It enables the identification and mapping of unmapped custom tables and applications to appropriate subscriptions, ensuring accurate entitlements and planning for future subscription needs. Show full answer Show less ## Key Features * **Accessing Subscription Issues:** Navigate to Admin \> Subscription Management \> Issues to view and address subscription issues. * **Unmapped Global Custom Tables:** Check for custom tables in the global scope that lack valid product subscriptions through the Unmapped global custom tables tab. * **Unmapped Custom Applications:** Identify custom applications not mapped to valid product subscriptions using the Unmapped custom applications tab. * **Recommended Subscriptions:** Subscription Management provides recommendations based on criteria such as app scope, table relationships, and extensions. * **Direct Role Assignment:** Resolve issues with group recommendations by directly assigning measured roles to groups. ## Key Outcomes By mapping custom tables and applications to subscriptions, customers can: * Ensure compliance and maintain accurate entitlements. * Receive tailored subscription recommendations to meet specific needs. * Effectively manage and plan for future subscription requirements. Customers can easily map any missing custom applications and tables from the respective lists, streamlining their subscription management process. Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management. ## Key benefits {#addressing-issues-subscription-management-v2__section_kbt_5pl_3yb} * Identify custom tables and custom applications that aren't mapped to subscriptions. * Maintain accurate entitlements by mapping custom tables and custom applications to a recommended product subscription or a product subscription of your choice. * Plan for future subscription needs by assessing your custom table entitlements. {#addressing-issues-subscription-management-v2__ul_vyn_lvn_2xb} Figure 1. Subscription issues ## Accessing subscription issues {#addressing-issues-subscription-management-v2__section_lfv_qvb_myb} Access information on subscription issues on the Issues tab by navigating to AdminSubscription ManagementIssues or AllSubscription ManagementIssues. ## Unmapped global custom tables {#addressing-issues-subscription-management-v2__section_qcp_yc4_swb} Determine whether you have custom tables in the global scope that aren't mapped to a valid product subscription by accessing the Unmapped global custom tables tab. Keep custom table entitlements current by mapping the tables to a product subscription. For more information, see [Map custom tables to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/uP6qHbcAgW3xxSFIjpmfbg "Maintain accurate entitlement for custom tables in the global scope and stay in compliance by mapping the tables to a product subscription in Subscription Management. Mapping your custom tables keeps your custom table allotment updated and helps you avoid running out of custom table entitlements."). Recommended subscriptions for unmapped custom tables appear on the Issues tab the day after the unmapped custom table is created. ## Unmapped custom applications {#addressing-issues-subscription-management-v2__section_vxp_3d4_swb} Determine whether you have custom tables in a scoped application that aren't currently mapped to a valid product subscription by accessing the Unmapped custom applications tab. Ensure that entitlements for these tables are current by mapping the application to a product subscription. You map tables in a scoped application at the application-level, which eases administration because you don't need to map tables individually after the application is mapped. For more information, see [Map a custom application to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/o4xcrHg57f0_fWGj5YMVPw "Maintain accurate entitlement for custom tables in a scoped application by mapping the application to a product subscription in Subscription Management. To stay in compliance, you must map custom tables to a product subscription."). Recommended subscriptions for unmapped custom applications appear on the Issues tab the day after the unmapped custom table is created. ## Recommended subscriptions {#addressing-issues-subscription-management-v2__section_aqm_crq_mbc} When you map custom tables or custom applications to subscriptions, Subscription Management displays recommended subscriptions based on the following criteria: The table belongs to an app scope or package : The custom table or tables in the application belong to an app scope or package associated with the recommended subscription. The table extends another table : The custom table or tables in the application extend another table mapped to the recommended subscription. The table has a relationship to another table : The custom table or tables in the application are related to a different custom table or a ServiceNow default table associated with the recommended subscription. The table doesn't meet any of the previous criteria : The custom table or tables in the application don't meet any of the previous criteria. If you have an App Engine subscription, Subscription Management recommends mapping the table or application to an App Engine subscription. If the criteria for recommending a subscription aren't met and you don't have an App Engine subscription, Subscription Management can't display recommended subscriptions for unmapped applications and tables. Unmapped applications and tables without subscription recommendations are counted in the Subscription Management Overview reports, but aren't shown in subscription Issues. You can map any missing custom applications and tables to a subscription from the Custom Applications list or the Custom Table Inventory list. For more information, see [Map a missing custom application to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/peKUZGk1acS87zvk12O4ow "Map a custom application to a product subscription when that application isn't shown in the Unmapped custom applications tab of Subscription Management. To stay in compliance, you must map custom tables that belong to a custom application to a product subscription.") and [Map a missing custom application to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/peKUZGk1acS87zvk12O4ow "Map a custom application to a product subscription when that application isn't shown in the Unmapped custom applications tab of Subscription Management. To stay in compliance, you must map custom tables that belong to a custom application to a product subscription."). In some cases, groups aren't recommended because the measured role is inherited and not directly assigned. To work around this problem, assign the measured role directly to the group. Once the group is assigned the measured role, the group appears in the list of recommend groups in Subscription Management. *[\>]: and then