---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# ServiceNow product documentation external content connector

# ServiceNow product documentation external content connector {#ariaid-title1}

Release version: Australia  
Updated April 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® product documentation external content connector retrieves topics from the ServiceNow product documentation and makes their content and metadata searchable in AI Search applications.  
Note:  
This external content connector is not included in the External Content Connectors Application Suite application. To use this connector, you must install it separately. For details on installation, see [Install External Content Connectors](https://servicenow-prod.fluidtopics.net/N74QCwpPGvUZ0XTPVqw6mA "Install the External Content Connectors applications from the ServiceNow Store.").

The system automatically schedules monthly content crawls to retrieve updated content from the product documentation for a family release that you specify. Search administrators can run one-time content crawls to update content ahead
of schedule.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Create a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/~1IJO8Ib_kxOr8bimVJhzw)**   
  Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.
* **[Configure crawl settings for a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/aQX2k0Y4OOLXbJli0ArGjA)**   
  Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")