---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# ManageEngine external content connector

# ManageEngine external content connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ManageEngine external content connector retrieves public-domain knowledge articles from knowledge bases in your ManageEngine source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to update searchable content and metadata from your source system. Content crawls
feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Configure ManageEngine for external content indexing](https://servicenow-prod.fluidtopics.net/zdLNNeusKyfYU9Iy31HVvA)**   
  Create a server-based OAuth 2.0 client application in the Zoho API console to allow the ManageEngine external content connector to access your ManageEngine source system.
* **[Create a ManageEngine external content connector](https://servicenow-prod.fluidtopics.net/_sksayjaedYl6or4KCS5eA)**   
  Create an external content connector to retrieve searchable content from your ManageEngine source system.
* **[Configure crawl settings for a ManageEngine external content connector](https://servicenow-prod.fluidtopics.net/78UYll8i671ow1FATePQLQ)**   
  Delimit the set of knowledge articles you want your ManageEngine external content connector to retrieve. Define inclusion or exclusion filters to specify which articles the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://servicenow-prod.fluidtopics.net/fFJ92ZYif96fkc2JA4HtyQ "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://servicenow-prod.fluidtopics.net/mgt5mVce9bh_zJPIF3Xy5A "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")