---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Define a query filter for Knowledge base articles Genius Results

# Define a query filter for Knowledge base articles Genius Results {#ariaid-title1}

Release version: Australia  
Updated July 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define a Java regular expression pattern that a search must match to be eligible for triggering Knowledge base articles Genius Results. Searches that don't match this pattern don't return Genius Result answers from Knowledge base articles Genius
Results.

## Before you begin

The ServiceNow Otto for AI Search
ServiceNow® Store application must be installed on your instance. For details on installing this application, see [Install ServiceNow Otto for AI Search](https://servicenow-prod.fluidtopics.net/zO6iTVlX1auIfyqg9Et1~Q "As an administrator, you can install the ServiceNow Otto for AI Search application (sn_ais_assist) from the AI Admin Hub module.").

Make sure that you're familiar with Java's regular expression pattern syntax. To learn about the regular expression pattern syntax, see [the Javadoc for the java.regex.util.Pattern class](https://docs.oracle.com/en/java/javase/21/docs/api/java.base/java/util/regex/Pattern.html).

Role required: admin

## About this task

Knowledge base articles Genius Results send eligible knowledge article search results to the LLM for answer generation.  
By default, the system only sends knowledge article results to the LLM when the search satisfies all of these conditions.

* The search application is Service Portal, Virtual Agent, Employee Center, or global search.
* The user's session language is English.
* The search contains two or more terms.
* The search matches the Java regular expression pattern defined by the sn_ais_assist.u_question_regex system property's value. This system property has no value set in the base system, so by default all search queries satisfy this condition.
{#define-qry-fltr-now-assist-qna-gr__ul_sgk_5vf_zwb}

You can customize the pattern match condition by defining your own Java regular expression pattern for use by Knowledge base articles Genius Result configurations.

## Procedure

1. Navigate to the System Property \[sys_properties\] table's list view.
   1. Select All.
   2. In the Filter field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   3. Press Enter.
   {#define-qry-fltr-now-assist-qna-gr__substeps_htg_ff5_b1c}
2. Open the record for the sn_ais_assist.u_question_regex system property by selecting it from the list.  
   If the system prompts you to change the application scope so that you can edit the record, select the provided link.
3. In the system property's Value field, enter a Java regular expression pattern that you want Knowledge base articles search queries to match.  
   The Java regular expression match is case-insensitive. As an example, to restrict Knowledge base articles answer expansion to search queries that start with a question keyword, you can set the property's value to <kbd class="ph userinput">^(what|where|when|why|who|whom|which|how)\b</kbd>.
4. Select Update.

## Result

Knowledge base articles Genius Results don't send knowledge article search results to the LLM for Knowledge base articles answer generation unless the search query matches your Java regular expression pattern.