---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create email notifications for completed translation jobs

# Create email notifications for completed translation jobs {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure email notifications so you can be informed when Localization Workspace translation jobs are completed.

## Before you begin

Create your own notification category to identify and group your notifications related to Localization Workspace translation projects. For instructions see [Create notification categories](https://servicenow-prod.fluidtopics.net/DASk94Dmhx2~I72XCdR17w "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.").

Role required: admin.

## About this task

From Zurich Patch 1, along with tracking the progress of translation jobs in Localization Workspace, you can set up email notifications to be alerted upon completion of translation jobs.

For detailed information about configuring email notifications, see [Create an email notification](https://servicenow-prod.fluidtopics.net/vaPuVLOcN_zPS8jyrTPDmw "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest."). The following procedure is specific to notifications for Localization Workspace jobs.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. Select New.
3. Fill in the fields according to the following guidance.

   | Field | Description |
   | Name | Enter a unique, descriptive name for these notifications. |
   | Table | Select the Translation Request \[sn_lw_trans_request\] table from the list of tables. |
   | Category | If you have already set up your own category for these notifications, you can select it from the drop-down list. For information see [Create notification categories](https://servicenow-prod.fluidtopics.net/DASk94Dmhx2~I72XCdR17w "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users."). |
   |-|-|

   {#lw-email-notif-completed-jobs__choicetable_jln_pzw_3gc}  
4. On the When to send tab, fill in the fields.

   | Field | Description |
   | Send when | Select <kbd class="ph userinput">Record inserted or updated</kbd>. |
   | Updated | Select this check box. |
   | Inserted | Clear this check box. |
   | Conditions | Set one row to <kbd class="ph userinput">State is Complete</kbd>. |
   |-|-|

   {#lw-email-notif-completed-jobs__choicetable_kdh_pxb_lgc}
5. On the Who will receive tab, fill in the fields according to your organizational requirements.

   | Field | Description |
   | Users | Select the lock icon ![]() to add an individual user from the User \[sys_user\] table. |
   | Users/Groups in Fields | Select the lock icon to add recipients from fields in the Translation Request \[sn_lw_trans_request\] table. |
   | Groups | Select the lock icon to add a group of users, such as Localization Requestor, from the Group \[sys_user_group\] table. |
   | Subscribable | Option to enable all users to subscribe to the notification. Note: Recipients can receive email about records that they can't normally access from the user interface, so consider the sensitivity of the information before selecting this option. |
   |-|-|

   {#lw-email-notif-completed-jobs__choicetable_xvd_hzb_lgc}  
6. On the What it will contain tab, fill in the fields according to your organizational requirements.

   | Field | Description |
   | Email template | You can search for an existing template. |
   | Subject | You can use variables from the Translation Request \[sn_lw_trans_request\] table, available under Select variables. |
   | Message HTML | You can use variables from the Translation Request \[sn_lw_trans_request\] table, available under Select variables. Example variables from this table: * `${lf_project.number}` is the corresponding number from Localization Framework. * `${sys_created_by}` is the person who submitted the translation request. {#lw-email-notif-completed-jobs__ul_swg_q1c_lgc} |
   |-|-|

   {#lw-email-notif-completed-jobs__choicetable_l2h_f1c_lgc}
7. Select Submit (or Update if you are editing) to finish the record.

## What to do next

After creating a new notification, you can review its record in the Notifications \[sysevent_email_action\] table. From that finished record you can select Preview Notification to open an example of the
email notification. Use this function to confirm how the notification appears to recipients.


For more information, see [Preview email notifications](https://servicenow-prod.fluidtopics.net/XRREENdb2z~U_6HmYdQH3g "You can preview what notifications look like before you actually enable the instance to send them.").

*[\>]: and then