---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Baseline assignment rules example

# Baseline assignment rules example {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A baseline instance contains certain assignment rules.
{#r_BaselineAssignmentRulesExample__table_cz3_xvh_fq__entry__4}

| Name | Table | Conditions | Assigned to user, Assigned to group, or Script |
|-|-|-|-|
| Networking | incident | Category is Network | User: System Administrator Group: Network |
| Database or Software | incident | Category is one of Request, Inquiry / Help, Software, Hardware | User: System Administrator Group: Software |
| SC Item fulfillment - Field Services | Ticket | Parent.Task type is Request item | Group: Field Services |
| Release Planning | release_phase | Name is Plan | Script: current.release.product.service.assigned_to; |
| IT Hardware | sc_req_item | Approval is Approved and Item.Category is Request Computers and Hardware | User: System Administrator Group: Hardware |
| Service Desk | incident | Active is true | Group: Service Desk |
[Table 1. Baseline instance rules]

{#r_BaselineAssignmentRulesExample__table_cz3_xvh_fq}
**Related concepts**   

* [Assignment rules module](https://servicenow-prod.fluidtopics.net/aNICp3046eHOtjfDzDzhJw "The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs.")
* [Data lookup rules](https://servicenow-prod.fluidtopics.net/ancoxJLkry8mAcsI3ULarg "Data lookup rules offer a generic way to change any field value, not just assignment fields.")
* [Precedence between data lookup, assignment, and business rules](https://servicenow-prod.fluidtopics.net/4OfQsu4Pdth4yN4vakDvQw "Scripts, assignment rules, business rules, workflows, escalations, and engines all take effect in relation to a database operation, such as insert or update. In many cases, the order of these events is important.")
* [Workflow assignments](https://servicenow-prod.fluidtopics.net/5Goj~VycNDYfIt4IksCzzQ "An alternative to creating data lookup or assignment rules is to create one or more workflow tasks that assign a task record as part of a workflow.")  
**Related tasks**   

* [Create an assignment rule](https://servicenow-prod.fluidtopics.net/GBsMiR4oSba9JuOxTuvDyg "Automatically assign a record according to one or more conditions in an assignment rule. Assignment rules are designed to run at the time you open a record.")
* [Create an assignment data lookup rule](https://servicenow-prod.fluidtopics.net/3GrOAbST0_GFZyR0O~5Pew "Automatically assign a record using Data Lookup and Record Matching.")