---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Dynamic Translation for Knowledge base articles Genius Results

# Dynamic Translation for Knowledge base articles Genius Results {#ariaid-title1}

Release version: Australia  
Updated July 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Dynamic Translation improves the international search experience for knowledge article content. When Dynamic Translation is activated, AI Search can generate Knowledge base articles Genius Result answers from non-English knowledge articles. Dynamic Translation also enables AI Search to translate Knowledge base articles Genius Result answers into the search user's language.
When computing Knowledge base articles Genius Result answers, the Now LLM Service only accepts English-language knowledge article content and only generates answers in English.  
Dynamic Translation expands the range of languages supported by Knowledge base articles Genius Results by adding the following features:{#dynamic-translation-na-gr__table_zpz_prq_4bc__entry__2}

| Feature | Description |
|-|-|
| Content translation | The Now LLM Service automatically translates knowledge article content from non-English languages into English before using that content to generate Knowledge base articles Genius Result answers. Note: Translation is based on the language specified for the knowledge article record. If the record has no language specified, the Now LLM Service analyzes the record's content to determine its language. |
| Answer translation | When you search in a non-English language, the Now LLM Service automatically translates answers generated by Knowledge base articles Genius Results from English into your search language. |
[ ]

{#dynamic-translation-na-gr__table_zpz_prq_4bc}

To read more about the capabilities of Dynamic Translation and learn how to activate it, see [Dynamic Translation](https://servicenow-prod.fluidtopics.net/cMZZthXN95JlZL8zDzmbbw "With Dynamic Translation you can support machine translation from one language to another across your instance.").

## Languages supported {#dynamic-translation-na-gr__section_vsw_5qb_cbc}

Dynamic Translation works with all languages supported by the ServiceNow AI Platform®.

## Interaction with Knowledge base articles Genius Result cache {#dynamic-translation-na-gr__section_nvf_vgg_2bc}

The query-time caches for Knowledge base articles Genius Results only support English-language searches, articles, and answers. When searching in a non-English language or matching a non-English knowledge article, Knowledge base articles Genius Result behavior
depends on the cache mode:  
{#dynamic-translation-na-gr__table_jdt_wwg_2bc__entry__2}

| Cache mode | Description |
|-|-|
| on or online | AI Search bypasses the caches and queries the Now LLM Service to generate an answer for the Knowledge base articles Genius Result. |
| offline | AI Search bypasses the caches and returns no answer for the Knowledge base articles Genius Result. |
[ ]

{#dynamic-translation-na-gr__table_jdt_wwg_2bc}

For more details on the query-time caches for Knowledge base articles Genius Results, see [Caching for Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/livrluJWPEeApIv1yqfa6A#caching-now-assist-q-a-gr "AI Search provides two query-time caches to improve search performance for Knowledge base articles Genius Results. Caching enables AI Search to return previously generated answers without submitting knowledge articles to the Now LLM Service for answer generation.").